Allstate Insurance: Jonatan Dalla Costa

Nobody in this office knows what they are doing. Go elsewhere. They are all stupid, awful customer service.

This is the worst customer service I have ever experienced in MY LIFE!
I went to Jonathan while shopping around for new car insurance and because my boyfriend had been a customer of their for several years. They gave me a quote of $ 92 /​month which I agreed to. Several months later I noticed my bank account was changed $ 210 that month so I call the insurance company certain this is an error and would be fixed quickly. I explained what had happened and was told that when Jonathan gave me the quote they had put down the wrong date of when I received my drivers license and for that reason my new premium would be $ 210 /​month. I asked that Jonathan call me to resolve this issue as I found it unacceptable that I was not notified of this nor did i ever have the opportunity to accept the new rate, not to mention that my insurance previously had been considerably lower. I had to keep calling for two days before Jonathan finally picked up the phone. Even though they agreed that the error was on their end and that a second mistake was made by not notifying me of the change, I was not granted a refund. I cancelled my renters’ insurance and both mine and my boyfriend’s car insurance and went to Geico where we pay substantially less, but it would not end here… Jonathan’s team kept on telling me to call corporate as they could not cancel my insurance (BIG LIE) and during the day Allstate corporate can not be reached and i was continually transferred back to the local agent. It took a week and numerous hours of waiting on the phone to get things straightened away. STAY AWAY FROM ALLSTATE FRAMINGHAM!!!

I won’t recommend it at all. Terrible and inefficient service.