The UPS Store

I had a very nice experience here. I needed a notary. They were very nice & helpful. I will be back. Thanks!

I had a bad experience here. I needed a form notarized and the young white female that had to notarize my form had a really bad personality. I was shocked because she was helping a couple before me, and was giggling and very happy. But when I was next, her attitude changed.
First of all, before she even helped me, she was staring at me as if she was in a daze. I am heavily tattooed and that’s all she was staring at; my freaking tattoos! I had to talk to her first, because she seemed very uninterested in helping me. Once she snapped out it, she was very bland with her instructions and afterwards never said a word to me.
I felt like I was the overly polite one and she didn’t feel like she had to provide me with any kind of service. What a shame! Good customer service shouldn’t be so difficult.

This is my regular UPS store. I’ve always had great experiences with the people here. Plus I’ve always been able to get in and out quickly which I appreciate.

Horrible attitude. Went in today for a UPS return. Had 99 cents in change but not $ 1.00. I was 1 cent short on my transaction. I asked if they could cover me for the 1 cent. They refused! I asked the woman at the counter if she had 1 penney she might pitch in. SHe refused to look. This was after purchasing $ 5 worth of supplies from them just a moment before. I will never patronize them again. Probably just poor uneducated attitude by one staff member, but honestly, the owner needs to train employees appropriately. Let’s vote with our feet. There is an awesome ups store on Beach and Heil in the Target Center. Why not patronize someone who has a good customer service attitude!

I received great customer service at this location this morning when I was on my way to work. I got in and got out efficiently with the help of the super sweet girl behind the desk. I will definitely be using this UPS store in the future.

Great little shop. They accept USPS as well.

Update from November 2014:
After two weeks of not knowing where my high-​priced shipment was between the US and the UK, I finally received my package and was able to get a complete refund of all the shipment and insurance charges from this store. No questions asked other than my explanation that it never got delivered and I was requesting credit applied to my card. The clerk helped me in about two minutes or so while the lunch crowd poured in and the line kept getting longer.
Thanks to Diane for helping get my refund quickly and easily and I was out of there right away. She was really working hard to serve as many people as quickly as possible.
From October 2014:
I normally don’t go to UPS or even this store, but since I was running errands within the same area, I went inside this particular store yesterday.
The customer service wasn’t all that great. I felt as if I was inconveniencing the kid behind the register helping with my overseas delivery. Although, I wasn’t disrespected in any way, I didn’t like how it felt interacting with that person as if I was a burden to her. Not even service with a smile. I even said, «Thank you» after I was done without a reply.
I should have trusted my instincts and shipped my important high-​priced item with one of their competitors…

Had to emergently mail something a guest left behind. The staff as so nice, offered me a number of options and the package got to its destinations. Boom! Nice and quick.

Quick and friendly service — what more can you ask for? It’s a great and convenient place to do
drop-​offs. Parking is not a problem as the store itself is located in a plaza.

Let me start by saying the only reason I gave them the 2^nd star is because the older blonde lady who works there is always nice and efficient when I ship with her, plus I love all their seasonal/​holiday décor and nick-​nacks.
However, the young Asian girl that works there is nothing short of a word I can’t use on Unilocal.
I’ve had to deal with her on 3 different occasions, and because my daughter was with me, I held my tongue. Otherwise, I would have cussed her out.
The first time I dealt with her she was beyond rude to the young man that was working there helping someone else out. (I’m assuming he was new at the time.) She just kept bossing him around in a condescending tone.
Ever heard of «praise in public, punish in private»? Apparently she didn’t get that memo in the employee manual.
I’m guessing she’s 18 or 19 at most, so she comes off as extremely bratty and a know-​it-​all. Think «Rachel Berry» from Glee. But she speaks in MONOTONE… Ugh!
The second time I dealt with her, I had a bunch of questions because I was shipping internationally. Everytime I asked something, she’d cut me off to blurt out the answer, like a child taking an oral exam at school. So annoying.
Well, the other day was the 3^rd and final time I will ever deal with her again.
She was so rude to an older lady who clearly needed guidance in shipping a package. The woman wasn’t understanding the info, so the girl just kept shouting it to her. She wasn’t DEAF mind you, just wasn’t understanding the shipping info.
So I explained it to her myself and she thanked me.
I don’t know if she’s the owner’s kid or what. But I’m sure I’m not the only one who is totally put off by her. It’s worth the extra mile drive to a different shipping location.

It’s a UPS store… I’m not really sure what I can say about it.
The staff was nice when I came in. They could have been a little more enthusiastic… I blame the rain. It was raining the day I came in.

Staff is great, very quick and convenient. Close to home. They make shipping things very easy. We have a box there also which is a great alternative to having packages sitting on our doorstep. Awesome place.

I use a UPS Store in another city quite frequently and have a mailbox there and the manager and her staff are very nice.
So, when I had an urgent matter and needed something printed while I was in Fountain Valley, my 1^st thought was to find a local UPS store.
Luckily, this one was one only 3 miles away. I was at a client’s location, downloaded the PDF file onto my usb flash drive that needed to be printed on legal size paper.
So, I went to this UPS location and asked the young lady behind the counter if she could print up some documents on legal size paper for me. She said, «Yes.»
She asked which file, it was a complicated name but she did eventually find it. Then, printed it on letter size paper.
She told me it was formatted for printing on letter size paper. I told her that I just printed the same document before its revision on legal. So, she tried again, on letter size paper. Now, 40 sheets of paper totally wasted.
She tried to tell me again that it was formatted for letter size (sorry girl, I know better than that). She did finally print it on legal size paper.
She rang me up and tried to charge me almost $ 20. What!!! I asked her if he truly costs $ 1.00 per sheet to print and she said she was charging me for color printing. I told her that these are legal documents, I did not need them in color (in fact she asked me before printing if I needed them in color). She said that because she couldn’t «force the formatting to print on the B&W printer, she had to print on legal on the color printer.» I told her that I wasn’t told it would be $ 1.00 per page. Her manager ended up telling her it was okay to charge it as B&W. But, she still charged me color for the 1^st page because the logo was on the 1^st page and it was in color.
Anyway, I’m not done yet. Total came to $ 4.98. I gave her my business ATM to pay and she said she couldn’t take it because their minimum is $ 5.00 to take a credit card. SERIOUSLY??? So, I gave her cash, then she asked if I wanted the receipt. Of COURSE!!! This is a business document you’re printing, I need the receipt to report the expense. HELLO???
Seriously, what an irritating experience.

I normally wouldn’t review this but because of the horrible manager that works here, I felt it was appropriate.
I’ve come here quite a few times to mail things that I’ve sold on Ebay. Each time this manager has helped me, she’s been rude and rumaged through the belongings almost to the point where I began to fear that they would be stolen.
I came in today to ship something and she was rude and opened a very fragile box without asking. She even went so far to say that if she didn’t pack it, I couldn’t send it. I’ve never been treated with such disrespect and attitude in my life. Come on girl, you’re in customer service. The customer is always right even when they’re wrong and then when they leave you bitch about them behind their back! DUH!
Anyway, this location lost my business.

Last week my girlfriend and I sent out applications for some apartments we were interested in renting when we get to Denver (Less than 3 weeks away!!!). They needed to be delivered over night. We were in the neighborhood visiting her parents. We stopped by this store as it was the closest place to send mail overnight.
We checked and double checked out forms, money orders, etc. Once we were ready, an older gentlemen helped us process our shipment. He was very thorough when it came to making sure these were going to where they needed to and that was great because he literally had our future in his hands. One of the addresses was incorrect (fault of the renters, not of our own.) and thankfully after some checking and rechecking, he chose an address, which we found out the next day that it was in fact the correct address. (Thank You! Thank You! Thank You!). IF… and that’s a big if. If we have to send out more applications, we will do so at this store. However we are keeping positive that we get into one of the places we first applied to.