Sprint Store

Not even sure why they have these stores with no knowledge no technicians.
Retired this location twice and both time a very negative experience.

Jon was amazing he over exceeded our expectations ! His customer service skills were on point! If I could give him 10 stars I would !! We came in to add one more line and ended up adding two more and saved money too !!! He did everything he could to make our experience very easy and smooth. I will definitely be coming back to see him and only him next time I need to add another line ! Thanks Jon :)

Jon is a flip flopper. He’ll say whatever he needs to to get you out of the store. Try and talk to somebody else. Avoid this guy.

If there could be 0 stars or even negative stars, that’s what I would leave. This location is the worst service I have ever had. I was promised a gift card for switching over and never received it. I had to go into this store 3 times to get what was promised to me and in the end, the store manager wouldn’t even come out of his office to talk to me. I had to speak to him through a glass window while on the other side of the counter. Don’t be in retail if you cant show the proper customer service. HORRIBLE, RUDE, WORST STORE MANAGER.

Very disappointed in the customer service here. Chloe lied to us completely and charged us for things we didn’t ask for, claiming it was a «gift» even though we didn’t necessarily want it. We came back the next day to finalize everything and then Mylie told us that there was an extra charge from what we had mentioned. Thanks to Mylie’s honesty, we found out that Chloe put hidden fees on our bill which would pay for the accessories she «gave us». We switched over 5 lines! How greedy do you have to be to try and get more out of us? When the Manager Brian was contacted, he was absolutely no help. He said to return the accessories before the 14 day policy or we will be charged for it. The only thing he did was give us a $ 200 credit for the screen covers we didn’t ask for. If we actually wanted the screen covers or speaker and had changed our minds– there wouldn’t have been a problem! These things were OFFERED TO US AS A FREE GIFT, and then we were charged for it.
We have an open case with corporate with other scam stories from this Sprint store. You guys have no right to screw over your customers.

I went and got rid of Overpriced Verizon. Got three 6s phones, leased, no money down, saving $ 70/​month. No contract. best phones! Paid off our contracts! New phone each year! With Verizon I Never could get bars in inland empire where I work. sprints coverage seems better at least OC LA Inland Empire and Phoenix. Davon really took care of us. Stoked.

Came in today to purchase a new phone and had a bad service ever in 10 yrs I’ve been with Sprint! The employee even said I should go with AT&T then if they offer me better deal … I guess I will go to AT&T then

The lead salesperson here is a liar who told me I couldn’t upgrade two phones on my plan without switching to a new plan (that didn’t have unlimited data like I have now). I was able to confirm at another Sprint store and over the phone with Sprint customer service that I don’t have to switch to a new plan when I upgrade. She was trying to squeeze more money out of me. What a sorry loser.
Update: After voicing my concerns to the manager, he did his best to make things right, which included talking to the employee about her sketchy sales tactics. I appreciated his concern.

I gave this store another chance since it is under new management and new employees. I must say I have been in there twice recently and much better service. Brian is the new store manager and he was helpful allowing me to exchange a couple of accessories that broke over time with no questions asked. I would recommend giving this store a try?

Terrible Terrible customer service. Employee Mylie horrible, she does not want to help the customer at all. Do not go to her for help. Finally after a hour on phone I was able to be helped.

What a lame store. I’m a Sprint customer for over a year and not a day goes by that I don’t regret it. This store: two more reasons.
Visit 1: (weekday) Lady told me she couldn’t do anything but sell me a phone at FULL price, even though the ones I wanted were yearS old. You have to get a new contract for any decent price.
Visit 2: (weekend) Have you ever wanted a mobile phone store to be located in a high school cafeteria, and sold by high school kids? Well, here’s your dream come true. Add the phone ghetto-​hustle approach and bam, you’re there.
Nuff said, f– sprint and this store. I’m ready to pay the escape cost and ditch them. Main reason? try their 1 – 800 number… they cant even activate a phone with an actual person anymore… good luck if you have issues.
Edit: bought my replacement galaxy s4 for 199 at bestbuy instead of 499 here. What a joke. New contract? HELL NO.

Horrible service! I came in to port my phone numbers to my new phone. I had just switched to sprint. (Bc of the cut your bill in half promotion) They said they were unable to do it and I had to call, well I called while standing outside the store and the lady on the phone told me I should have been able and actually spoke to an employee working there. I came back the next day to sell my phones back to put it toward my bill. They refused to do so after another sprint store told me that I would be able to. It was a horrible experience. The employees are mean and refuse to help you. Why should I go here? Once my contracts up I’m switching carriers.

I was turned off by the Unilocal reviews I saw but I decided to go with it anyway. I worked with Kimberly who guided me through the process of upgrading my phones and service perfectly and professionally in a very timely manner. I am a very satisfied client and new fan if our neighborhood Sprint store. Give it a try.

Fuck this place. Asshole employees who can give two shits about their customers.

FINALLY UNDER NEW MANAGEMENT!
Came here when Brandon was the store manager and received the most terrible service. He was so rude and condescending. He didn’t listen at all and was completely unpleasant all around. Won’t go into details about what happened but he was extremely ignorant.
The new store manager Gus was great. He helped my mom and I out with our new upgrades promptly. He handed us off to Kim halfway through and she was also very knowledgeable. The two communicated well between one another and with my mom and I. Gus also continued to check up on us through the transaction in between his other clients.
When Brandon was the store manager I wouldn’t even give this store 1 star. Glad to see sprint is finally taking better ownership over the team leads they choose in their stores.

Like everyone else is saying, terrible customer service.
Ever since they got that new terrible manager this store has been sucking.
They were the only store who refused to sell me a phone for some stupid policy that no other sprint store around me has.
TERRIBLE customer service.
Sprint seriously needs to make some changes I literally want to cancel my service because of this store.

HORRIBLE, HORRIBLE, HORRIBLE!!!
I have been a sprint customer for 14 years!!! this past month i have had nothing but problems and it all stemmed from this store. I considered dropping sprint all together because of the bad customer service at this store.
The employees are rude and will give you attitude, especially the store manager Brandon. He is the root of all that is evil. He sucks at customer service! I can kind of excuse the employees for lack of knowledge and customer service because they emulate their supervisor! If he were my employee I would have fired him long ago!
I will not go into great lengths about my problems. I was dealing with it for an entire month! I am finally done resolving it and am so happy I never have to set foot into this store again.

Walked in just wanted to get some straight forward answers.
There were a couple guest ahead of me, the sprint rep took down our names to see who’s next after the current customer instead of also asking why we were visiting.
After waiting about 45 to an hour I was finally next and it only took less then 5 minutes to get my answer that they could have answered when getting my NAME! The rep that helped me was extremely rude, though she was sitting in the back the whole damn time and finally came out when it was dieing down to help the customers.
I informed her I wanted to trade in my phone for a new one, she said we don’t do trade ins and I said I meant the buy-​back program, which pretty much is a trade in program… You sell back your phone so they can sell it to other customers at a higher rate in order for you to get another phone… DUH? Stupid right. different words same meaning.
She later informed that my plan was old and no longer exist and said I would have to change my plan in order to get a new phone. I said oh okay nevermind then thank you though. As I turned around and walked out, she said OKAY in a rude bitchy tone.
Never going back to this sprint store. Go to the new one off harbor and garden grove blvd. Helped me asap every time I go in, friendly and straight to the point.

I’m not going to even explain how bad the service is. Store and website.
If you go there you will find out!
Good Luck!

Horrible customer service! I came here yesterday with my boyfriend to swap my phone device. First off, the store was blasting very loud music. Second, Muhammad, the sales rep that helped me out, was on the phone with his bank while trying to help me. Between talking on the phone, he would ask me questions and make me wait. RUDE!
When he finally got off the phone, he starts chitchatting with his associate about his phone call with his banker while I was still waiting for him to swap my device.
I spent about 45 minutes in the store and left with the same issues since Muhammad was unable to activate my new device. He told me my new device was broken and i should drive to Westminster to get it fixed with the Sprint Technicians.
Already fustrated with his service and excuses, I grabbed my devices, said thanks, and left.
Upon arriving home, I decided to try to activate my new device myself using the Sprint website. Within 10 minutes, my new device is up and running. Why did I decide to waste my time going to the store?