Precision Countertops

We are completely satisfied with the installation of our kitchen counter tops from Precision. The men installing the counters did a beautiful job. You cannot even detect any seams. The gentleman that came out to do our template was very precise and very courteous. Precision’s home office did a great job on informing us of details and also did a followup to make sure we were satisfied.

a friend had said they had a great experience with Home Depot counter top install. After shopping around (a lot), I finally went to Home Dept, I decided to go with them. They said that Precision Countertops would do the install. I was assigned Heather as my rep to oversee the job. She was incredible; awesome follow up, proactive updates etc. We did have a small scuff/​damage to cabinet at install, but they were awesome about getting it fixed, better than new. I couldn’t say enough about the whole experience. Very nice!

We purchased our new kitchen countertops from Home Depot. We chose the Dekton product with the Entzo design which is absolutely beautiful! Although we were disappointed in the customer service at Home Depot and their follow up coordination, we were very pleased with Precision Countertops with their home office in Oregon. We worked with Donielle who is the best in customer care and problem solving. It was a great experience and we would purchase again with Home Depot. Thank you.

Remodeling our kitchen and the only vendor who showed up on time and had everything they needed was Precision Counter Tops. Scheduling, templet appointment and installation all went easily and our counter looks great.

I can’t give Home Depot/​Precision Countertops enough 5 stars! Their customer service went way beyond the norm. They were willing to work with my husband and my desire to have our counter tops be exactly what we wanted in terms of the Dekton Makai «pattern and design» layout. Our counter tops are beautiful! In every phase, from the Home Depot sales rep to the Precision Countertops home measuring, fabricators and final install, all the people involved were professional, flexible, knowledgeable, responsive and easy to work with. Our interaction with all involved was 100% positive. We love the Dekton product are happier with our kitchen than we could have imagined!!!

Bummer to see all the poor ratings in past years! The team at Precision Counter (through Home Depot) were great fro us! Designer /​field measuring crew were clean, polite, on time and VERY easy to work with. The team in dispatch were great and always kept us in the loop — we DID NOT have to wait for anything. Providing we let them know our schedule and the other trade schedules, they were right on time!
The installation crew were clean and professional. Would we use them again? YES…

I worked through Home Depot where I chose a prefab quartz countertop. The price was very competitive especially with a 10% discount that they ran through the holidays. I got an initial estimate from HD based on my drawings and it was accurate. The design consultant helped me with options, ideas, and colors.
The job was then referred to Precision for a detailed measurement and estimate, templating, and installation (3 separate steps). Each step was done by a knowledgeable and courteous professional that showed up on time. They also provided a project manager (Thank you Heather!) that shepherded me through the process and was very patient with my many questions. From the initial contact to the finished project, they exceeded my expectations and did a great job. For example, they did a lot of pre-​work on the prefab so as to minimize cutting at the job site and to get more precise results. They also offered some options to improve the fit and finish that I would not have thought of… all at no extra cost.
I highly recommend Precision Countertops.

First, I have been remodeling kitchens and baths for almost 30 years now. I’m the cabinet guy. I have a counter top fabricator and installer, but he is a premium. Last year I had a client provide their own fabricator. Turns out, they went through Home Depot and ended up with Precision Counter Tops. The job went flawlessly. So, for clients on a tighter budget, I had referred Precision via Home Depot. Precision has now done at least four of my kitchens and each time I have not had a problem. My clients have been very happy and the price is extremely fair. Best value for the investment. I did browse through some of the reviews below and came to one conclusion. Inexperience, lack of knowledge and lots of assumptions. Look, if you’re a home owner and you are in charge of the counter tops, you need to have some know how when it comes to fabrication and installation. In many cases, you will have seams. In most cases, there will be fabrication on site. If your cabinet installer did a poor job with the install (not level or plum) the counter top installer will not move forward with the install. I will continue to refer Precision as they have earned my trust and delivering on time and on budget. Thank you Donielle for doing such a great job. You have always been helpful and I appreciate all the calls (and emails) when you have questions or concerns and to let me know about scheduling. Cheers! Merry Christmas and Happy New Year to you all at Precision.

AVOID THIS COMPANY AT ALL COSTS!!! Their customer service is absolutely HORRIBLE! You think you’re contracting with the local shop, but if you want to view your slabs (which was pulling teeth to arrange) you’ll have to go to City of Commerce. Also — they BROKE our countertop upon installation. The people at the slab yard said they had NEVER heard of anyone breaking a 3 cm slab when installing. They did not fabricate correctly and in addition to the broken piece, they undercut the island… Please, for your own sake DO NOT USE THEM!!!

This place is just full of fake customer service if it has any. Way over price and never deliver on the date they promise. Please shop around for better prices and don’t listen to them when they say they have unique slaps. Save your money and headache and go some where else. FYI I STILL HAVE NOT RECEIVED MY ORDER. TWO WEEKS LATE.

This is not a fake five star review, this company earned it by constantly following up, coordinating with my cabinet install, and being ready with my countertop on time and on price, heavily discounted and beating any other quotes. I’m sure they’ve had employee or other issues, and I’m also sure some reviewers just can’t accept the human aspect of service industries. Things happen but life goes on. I still can’t believe how well my kitchen project went and they were the finishing touch and we’re super. Installs of the sink, stove, etc was flawless and their plumber was outstanding and even came back free to do a second disposer as the first was a defect. Danielle and Jason were fabulous. My amaIng kitchen is proof.

We used Precision Countertops via Home Depot as the fabricator for our countertops. They assigned a rep who would follow us through the process. We can’t say enough as to how responsive and professional Donielle was. She moved things along in a timely manner and even assisted with our custom sink request. The installers were prompt and were so professional as well. They worked quick and efficient. They were mindful of our house by putting down tarps to protect our floor and cleaning up afterwards. They did an awesome install job! I highly recommend them for your countertop needs

You get a 0. I have been to the store 3 times. Called 4 times. Provided measurements multiple times, picked out the material and I be damned if I can even get a return phone call — let alone a quote for my job.
Wow, this is very unprofessional. For those of you looking for countertops, don’t even waste your time. This is the most unprofessional company I have ever encountered in 30 years of design work.
You should shut down while you are still ahead!

My wife and I have been working diligently to use Precision because of their tie to Costco. They have a nice showroom, but the lighting in the showroom is terrible for matching colors. After multiple visits we were finally ready to get a bid. We were referred to Brianna, their sales person. We submitted our drawings and the material we wanted to use, then proceeded to wait… and wait. More than two weeks later after multiple e-​mails, phone calls and even a trip back to their showroom to complain, we finally got a bid. It was more than 15% higher than our contractor’s bid for the same material. Precision Countertops is not a good choice. Time for Costco to find a better contractor/​vendor.

I’m wishing I could leave less than one star for service from precision. The overall outcome is obviously more cause we are happy with our countertops but boy was it tough getting to a completed project.
Ordering:
This part was great. Brianna Machit was our sales person and she really was the only helpful person throughout this almost 9 week process. We chose a silestone product that is perfect for our kitchen but we also love the huge selection available in store. We were also pleased with the sink that comes with installation. We were told the whole job would take 4 – 6 weeks.
The process:
Here’s where all the problems began! We were told we’d be called within a week to schedule someone to come out and measure. After a week of waiting we called them and said we hadn’t been called yet. We still hadn’t received a call after a week and a half and finally two weeks in we got a call and a person was given the task of coming to our home on a Saturday which the person told us was not common. This is apparently untrue because every person who came to our home told us they work most Saturdays. Anyway the person who templated was in a hurry to get to the next job as we had been «squeezed in» and failed to explain all the details of our countertops. We signed forms not realizing that there would be seams in our counters which was not on our original plan. We were then told 2 weeks and our counters would be installed. however, they called THE DAY BEFORE and told us the slabs did not match and installation would have to wait until the proper stone was shipped and cut again.
1^st attempt:
The installers said they would be at our home at 2 pm and they did not show up until about 5:30 pm on a Wednesday. They began putting everything in and we then realized that they were carrying in slabs that would mean we would have seams in our counters. After an hour on the phone and feeling really dissatisfied and pressured to make a split decision the installers decided to leave the stone unglued as a «dry install» until we could find out if a seamless install was possible.
A few days later, after we had to call several times we were told that seamless counters were possible. The correction was in the works and we had to wait another 2 weeks. We were fine with this as we finally were able to install a sink (which we hadn’t had for 4.5 weeks prior).
Final install:
The final install went great but the installer told us the people who had been there to install before had been doing everything incorrectly. They were shimming the boards the wrong way and things were not level. Over time this could have lead to cracks especially where seams would be. The correct countertops have been installed and we are happy with the quality of the product and absolutely love the sink! However we feel cheated.
We were told all along that we would be compensated for our trouble and that the amount would be determined after the product was installed and the entire job completed. once the counters were fully installed I had to call precision and ask about any money headed our way. I called a few times and eventually received an email stating no money would be refunded to us due to them redoing their error in the first place. This was clearly dissatisfying to us but at this point we are over stressing about it all because it has caused us a grata deal of frustration and stress. Our counters are now in and we WILL NEVER EVER recommend or use precision counter tops in the future.
To top it off, this referral was from Costco and had we checked on Unilocal rather than trusting the Costco name and products it backs, we would have never gone with precision because the 3 stars it has is really 3 stars too many! They have way too many people involved in the planning and it just seems like they were never true to what they said. They sucked at calling us back or just doing what they said they would do. This was a long ordeal at the end of months of damage from a leak we found.
If I were looking for countertops I would not use precision again despite the quality!

I purchased my Granite slabs from Precision because they were the only vendor that had any supply of the particular stone we wanted. Precision will stock some of the more difficult to find items that you might not find elsewhere. The product and pricing was reasonable for the stone we purchased.
Setting up the job —
We started the job with Melissa and she provided us with some excellent design ideas. Unfortunately she had left the company before we executed the work so the project was handed over to Ardyce who helped us wrap up the design. Once we were ready to go the project gets turned over to their project manager who will contact you for measuring and creation of templates. Walter was sent to measure and he worked with us to create the templates and offer advice. His assistance was the most positive part of the process.
Installation —
Once again Walter was assigned for the installation. This portion of the project is where all the problems will be revealed. There were a few issues with the fit as to some mistakes made in fabrication. These issues were resolved onsite by Walter and his team. The end result is the bottom line of what you pay for and my kitchen looks fantastic. The installer is one of the most important people on this type of project and in this case the team was very good at what they do.
The reason I have not provided 5 stars is that there are a few too many people in the process for this to be simple. The bottom line is for me that they made sure that when the job was completed it was done to my satisfaction. I am satisfied and it looks beautiful. My wife and I are very picky about what we want and the best advice I have would be to escalate any issue to the store manager and he will make sure everything is handled to your satisfaction. You can’t expect all projects like this to be 100% problem free but you can expect that when it is completed that you are 100% happy with your end product.

Very happy with Precision! Christine Wintersteen helped us with measurements and pricing. The installers were very professional and courteous. Our kitchen looks amazing, we constantly get compliments and they will be calling Costco for appointments.
We now will be using them for our master bathroom.

I used this company to install granite countertops as a referral from Costco. And while the countertops are now installed and look great, getting to this point was not fun and more stressful than it needed to be basically because of bad customer service. So therefore I can not recommend this company nor would I use them for a future project based on what I know right now.
Just to know up front, I consider myself an easy customer to deal with and generally never leave negative reviews. But in this case since I became so frustrated with the overall customer service experience with Precision, I feel compelled to share my experience. These days everyone is busy, so having to waste your time calling people back (who’ve you paid a large amount of money to) multiple times per day with valid questions about your project and never hearing back from them is very frustrating and truthfully not in line with the customer service you’d expect from a company referred by Costco.
The project process with Precision is basically three separate processes where you will interact with different people at each stage. You have the sales piece where you pick out your stone and design your project, then you have the fabrication and scheduling of your project and then ultimately the last step is the install. I had no problems with either the sales portion or the actual installation, those teams are great. The fabrication and scheduling part is where the customer service is poor, professionalism lacking and communication nonexistent. As a customer, I had valid questions and concerns about my project that the fabrication team would never get back to me on, which in turn required me to have to call them back multiple times over and over with no response. Their lack of communication became so bad that we lost faith about whether they were going to actually cut the right stone or even show up for the install which obviously introduces much anxiety on the customer’s part when you’ve spent a lot of money and don’t have the use of your kitchen because you’ve already demolished it.
So all in all my experience with Precision is unfortunate. I like the work they did, the getting there was more stressful than it needed to be. I think if they can address the customer service issues in the fabrication process, things would be very different.

I don’t like to write reviews when I’m right in the middle of dealing with an issue, however, I want to spread a cautionary tale for those considering this vendor. I promise to update once the situation is resolved. I also kind of agree that some of the 5 star reviews might be made up.
Short story: Their multiple «mistruths» may have set back our project weeks, potentially cost us thousands of dollars and force us to change the entire design of the kitchen. And now we are waiting to find out how bad the situation is.
Long story: I purchased my granite in early November and told them it would be weeks before our kitchen was ready. We worked with our sales person #1 to make sure that 1 slab would work, because they only had 1 slab left. Now, late December, I’m ready for someone to measure for the granite so I called Salesperson #1 (who we’ve been working with since July and have developed a bond), and found out she no longer works there… I think Salesperson #1 was fired judging by the amount of things Salesperson #2 has said. Salesperson #2 said that we now need 2 granite slabs, but that everything will be figured out during the measuring stage.
Also, Salesperson #2 assured me that the measuring people can come out after hours and on weekends, and that I should discuss this with the project manager. (Yikes, so there is a salesperson who sells the granite, a project manager who schedules my measurements and THEN the measuring people.) Project Manager says that there are NO schedules that work overtime but that she would check if they can make an exception. I’m fairly confident they will make this exception.
Now, we are waiting until Thursday to meet with Salesperson #2 to do another pre-​measuring of the slab and see if we can do 1 slab. If not, I’m going to see what options Precision offers us and then we’ll decide from there.

I’ve had a great experience so far working with Precision Countertops. We are doing a whole house remodel, and buying five slabs for our house.
I’ve been working with April there, and I think that is making my experience so good. She is really good, nice, and knowledgeable. Communicates with me via phone and email to make things easy and smooth.
We are going to get a granite, marble, and quartz from them.
I’m just crossing my fingers that the install team is as good as the sales team. Haven’t experienced working with them yet.