Pouch Self Storage and RV – Fountain Valley

My husband and I were tenants here at FV Self Storage Pouch for over 30 years. I am now downsizing and have vacated my space. I cannot speak well enough regarding the wonderful service and care we have had here. Art and Steve are great managers. They always know me by name. I know I would use Pouch in Fountain Valley again if ever I have future storage needs. I heartily recommend this place for anyone who has storage needs!

Great place for storage. The place is very secure, and the manager has always been super to me over several years. Despite hundreds of units, he always knows my unit by heart, and has the key ready. Also its great to get email alerts on bills, etc.

What a great place fore all your storage needs, the staff Eric, Art and Steve are fabulous, I work for the Sackin Real Estate team and we are always in and out of our unit for signage, and they are so helpful

Great customer service, reasonable prices, and easy to use facilities. Was already greeted with a smile from Art when we were there. Definitely recommend and will use in the future for any storage needs

Been a customer for awhile now and the location is great for me. Units are clean and a very helpful staff. Every time I come by Art always greets me with a smile.
Glad we found this place for all our extra stuff. Totally recommend this storage location.

This is the best storage facility in the Fountain Valley area. Exemplary customer service, Art Salazar, the facility representative at pouch storage is very helpful and knowledgable; offering solutions that will work for you. Before stopping at Pouch, I researched other storage facilities and found that this facility makes a renter feel safe, secure and satisfied. If you need a storage space, stop in and see Art, he’ll work to give new renters a space right for you.

Been with these folks for 4 years now. I must admit the one thing that always impresses me is their staff, anchored by Art & Steve. These two men are friendly, professional, and easy to talk with. They are one of the main reasons why I always come back for additional storage. Art and Steve have always been helpful when I need them. They have a sense of humor too if you know them long enough.

EXCELLENT, professional service! Everyone is very helpful and nice. Units are clean and there’s a newly remodeled restroom. Various sizes of units available and all reasonably priced. They offer phone payments and automatic monthly debits for rent. I’ve had different units with them for 4 years now and everytime I’ve moved, they’ve allowed me to use their moving van from unit to unit. Awesome! That way i don’t make 10 trips in my car. I’m always greeted with smiles from the associates everytime I come in and they even thank ME before I leave. Always a great experience guys!

Art was very helpful. He explained everything to me and was not pushy at all. Facility is clean and was ready to be used. You also get a free moving truck to use one which is awesome cause other facilities don’t offer that service. After looking around at other storage facilities, I was sold at Pouch Self Storage and pulled the trigger. Highly recommend!

This is the best storage facility I have ever done business with, and I’ve rented storage units all over the place for the last ten years. I’ve had three different units at this particular location since 2013. Always been more than satisfied with the facility itself as well as with the great customer service I’ve received here.
Art, Jennifer and Steve a really know how to make a customer feel important and valued. They’re knowledgable, helpful, and they consistently demonstrate impeccable professionalism. They not only run a tight ship, they’re also willing to go the extra mile for you… And that’s something which I really appreciate. I also love how they’re open at 7 AM!
In a world where common courtesy and highly personalized service seem to be such rapidly dwindling scarcities, it’s refreshing to interact with people like Art, Jennifer and Steve. Art has been especially helpful with accommodating my multiple unit upgrades over the last twelve months. Now that I’ve found the perfect storage facility… I definitely won’t be taking my business anywhere else. I highly recommend!

So, I was looking for a storage unit early saturday morning (around 8ish) and I googled «storage units fountain valley» and proceeded to call a few. Now what I needed was something with a high ceiling of at least 9 feet, but at the same time, I didn’t need a large unit. In fact, I only needed a 5×5 unit with a high ceiling for a reasonable price, in fountain valley. Well, without going too much into detail, I quickly became agitated when I had to deal with a voicemail, after voicemail, and service reps that either seemed incompetent or just overbearing, with unnecessary information.
So, by the time I had called Pouch Self Storage, I was already deep into my PMS (pissy, moody & shitfaced). When Noël answered the phone at Pouch, he sounded like a good guy. But again, he was telling me the same unsolicited information I had heard from others and thus, I became even more irritable, and lashed out at him a couple of times. FWIW, Noël, is one of those guys who you just can’t be angry for very long, because he knows the art of «killing with kindness». The more I lashed out at him, more I felt guilty for lashing out. DAMN YOU NOELl!!! LOL! In fairness to Noël, I think he’s just genuinely an even-​tempered great guy, and a Vet to Boot! Noël normally works out of San Juan Capistrano office, but he was in FV office helping out today, as he sometimes does.
Pros: The facility is clean, and VERY secure. And the customer service is THE BEST! They’ll even loan you a 14 ft storage unit for FREE to pick up your items, as long as you are within 10 mile radius of the facility. They ‘ll also loan you the lock and key for your unit, again, for free.
Cons: You have to check in and check out by coming into the office. And thus, the gate hours are going to be as same as the office hours. They also require your SSN or at least the last 4 digits. I was really apprehensive about this, but if you go to the facility and see the type of people that work there (hi Jennifer with the nice eyes and smile!) and the customers who rent out the units there, I think you’ll feel at ease.
Bottom line is if common sense, common courtesy, integrity and security are important, then a little inconvenience shouldn’t be a factor.

Art is very helpful. He walked me through the whole process. Moving is already stressful but Art made it so much easier. I highly recommend his services and Pouch storage

I’m not one to typically write reviews, however I was so impressed with the experience I had with a gentleman named Art at the facility yesterday.
I had originally submitted my interest online on a day earlier this week, and within the hour, Art gave me a phone call to discuss my questions, concerns, figure out which size unit I should consider, and even line the truck up for me. I went in on Friday to secure the unit, check the unit out and sign the paperwork, and it was so quick and easy. Very awesome! I was prepared to have to be there for a while, and I was in and out all within about 10 — 15 minutes.
The other great thing is that I was able to print out the coupon from their website and present it on Friday to save money on the first 3 months of my unit rental, as to have their truck follow me to my place, my crew will load the truck, and then we will drive back to the facility along with the truck to unload it in to the unit. This sold me since it cuts out a complete step of having to go elsewhere to get a truck rental and figure out which brave soul is willing to drive the thing.
Their units are armed with an alarm all of the time until you stop in to the office both to disarm and rearm the alarm. They are constantly monitored. Another great thing!
Lastly, It’s easy to pay rent for the units. You can do it online, in person, or over the phone.
I would highly, highly recommend Pouch self storage. Thanks again to Art for making it so quick and simple.

Judy was fantastic with helping me find the perfect room for my scenario. She was very friendly and extremely helpful.

The best service ever!!! And most importantly is their HONESTY. I searched around for 2 days and found them the most affordable. Plus, at this place, you actually get the promotion they offer. Talk to ART or JUDY. I got a discount and they moved my stuff to their location for FREE.
I wasted my time and now I’m waiting for a refund from South Coast Storage in Santa Ana. These people did not honor their promotion and then changed the price of the unit once I signed. Their website prices for their units are false, illegal, and unethical in advertisement.
Thank you again Art and Judy at Pouch Storage of Fountain!!!

I was very pleased with the prices they had to offer, and it’s a very clean and we’ll put together storage. They are also very reasonable on prices if your looking at a certain range! I recommend coming here, they are a friendly staff, and I love that they have alarms for your storage and cameras all over the place! Guarantee safe belonging!

What a great experience here! Steve and Jennifer were so helpful and kind! Steve explained everything to us in full detail and made everything so easy! Everything is really clean, safe environment, security is great. The no cost use of the moving truck really made this so easy for us! Thank you Steve!

Pouch storage in Fountain Valley is a bit pricey but the service you get is well worth it. Varinder and Art not only helped me sign up for as many discounts as possible but they offered me a 26 ft. moving truck with a driver free of charge didn’t even charge for gas or miles.