Dunn-Edwards Paints

This review is really about the paint advisor service. Do it! Terri Dennis was our color consultant or paint advisor. She was absolutely miraculous. I suspect we’ve all had disagreements with our spouses about colors. Well, Terri not only suggested colors based on the tile/​cabinets etc that we brought in, she also acted as a mediator. I’m sure that’s not in her job description, but it sure does help! We walked out with samples of paint in colors that neither of us would have originally considered. They are gorgeous! They make the house pop.
Do yourself a favor. Make an appointment with Terri if you need help selecting colors. Not only will you be happy with the outcome, but your marriage will survive. And, the service is free. Amazing! Thank you, Terri!

Select your contractor wisely.
About 5 years ago we were one of the first people in our community, Keys at Seacliff, located in Huntington Beach to have our home painted by Good Painting. Jeanie Thompson referred me to her sister/​brother (in-​laws) to have the work done. They came in with a good quote beating everyone else. The home was power washed, then painted with about three coats of paint on the stucco with no primer. The stucco appears to be holding up well. The problem is the aluminum garage door. It appears the garage door was poorly prepared and painted. There was no primer placed on the garage door prior to painting. Now the paint is cracking and peeling on the garage door.
I went to Dunn Edwards where the paint was purchased. Scott Newsome, Manager, explained to me that the paint should not crack or peel on the aluminum garage door. I explained that it appears to not have a new primer coat placed on the garage door when painted. Scott explained there needs to be a new primer coat; otherwise, the warranty would be void.
I called the phone number I had for Good Painting Co and it was disconnected. I returned and explained this to Scott and he said he would contact his sales rep for Good Painting Co. Excellent I thought.
I received a phone call from Rachel who advised she is from Good Painting Co and she left a message on my home phone on 9÷22÷2015. I returned the call and spoke with Rachel on 9÷23÷2015 explaining the chipping and peeling of paint on the garage door. Rachel said that was handled with Jeanie Thompson, who owns the property across the street from mine (but does not live there), and I would need to contact her. Rachel went on to state that Jeannie Thompson (her sister) no longer works for the company. Rachel said there was a one year warranty. Scott Newsome stated there is a warranty on the paint; however, would be void if not applied correctly with the base primer on the aluminum garage door. Rachel refused to schedule Mr. Park to come out to our home and inspect the garage door and attempt to resolve the issue.
I checked the contractors state license board and Good Painting Co license number 833 381 is expired. The address listed on the license is 11 870 Brookhurst St, Garden Grove, CA 92 840 with phone number (714) 395‑7030. Dunn Edwards confirmed Good Painting Co business address is 8092 Larson Ave. #2, Garden Grove, CA 92 844. I checked with Dunn Edwards Paints who has Good Painting Co listed as a contractor and I confirmed Good Painting Co receives a discount as a contractor with Dunn Edwards Paints.
Good Painting Co. went on to paint the majority of the 150 homes in my community. Almost all the homes they have painted, have garage doors where the paint is cracking and peeling.

Dunn Edwards is the place you need to be if you’re painting your home! This location is very clean and easy to navigate, all the employees are super friendly and helpful and they have a ton of resources to help you choose the best colors, shine level and even contractors for your home. Special shout out to Jessie and Terry for being especially helpful. They spent hours with me and I walked away very confident with the color schemes for our new home. Much easier than a trip to Home Depot.

I had to call twice to place an order, and the second time I was on the phone for 20 minutes with a very confused lady, who wasn’t at an ordering station so she took the info and said she’d place the order. Of course, 5 minutes later who calls me back with issues? After she finally passed me over to the manager, I finally got the order in.
I told them two names to put it under, our company name and the name of the man who would come pick it up. When he showed to pick it up, he was told they didn’t have it and he left empty handed. So I had to call back, and they found it labeled «Courtesy Discount» — no other names on it! The guy I talked to by phone wasn’t the one who failed at the pickup, so I have no idea what happened before. But all I had to tell him was what the order was and he found it in two minutes — why couldn’t someone do that before? I think they have one person who knows what he’s doing, and the rest are just there to mess things up.
My coworker (who usually orders the paint) actually refuses to use these people anymore, and now I know why. Save yourself the aggravation, go to Vista or use Behr Ultra for the same quality.

Came in here for the first time and was greeted immediately through the door. The store was neat and uncluttered. The staff was friendly, everything was easy to find and sectioned well together. They had plenty of stock of everything it seemed like. I was able to get in and out without any problems.

Great paint, but walked in here to get a few paint samples and it took them over 20 min to whip them up:/

The staff is very friendly and helpful. If you ever need to paint your house, go to Dunn-​Edwards. Their paint and primer are very good quality and their price is cheaper than Home Depot. I was introduced to Dunn-​Edwards by my painter and I will never buy any painting supply from HomeDepot again. This is the one stop shop for any painting related job.