Ashley HomeStore

Ashley’s Furniture is decent pricing for those on a budget, especially with their packages that they have year round. However, dont let them talk to you in getting extra warranty or insurance (GUARDSMAN)on your furniture. I recently filed several claims and they denied it all. Before buying, Ashleys made it so seem so easy that they can do this and that, but when it comes to it, filing a claims through Guardsman is an inconvenient and difficult… even the examples that Ashleys give you at the time of purchase is denied. Not only that, yhe Guardsman’s customer service is horrible and their online claims form. Unless you know all yhe pieces and the parts of your furniture; you are going to be spending all day filling out one claim. No, you have to call them first to initiate the claim and then fill it out online or send it in. Never again…

Our sales Rep Shelly was awesome. Thats where the good ended. You have to pay ($ 69) for assembly and delivery. .The delivery guy purposly makes the deal happen fast so you dont really look at the details of the furniture and gets you to sign off. After discussing with him how they pride themselves on customer service I never thought to check the bottoms of the chairs. One had been cut off. I couldnt believe it especially being they put them together!!! So now after many phone calls/​Emails from me and very few returns from them I got my replacement chair today. They were supposed to text when arriving (They didnt) fortunatly my neighbor called me and I came right back. Now its done we have a decent table and chairs. Happy now… Well until I saw the 3 orange peels trown in the street and gutter in front of my house by the 3 delivery guys. My suggestion, Pay by credit card and check everything with a fine tooth comb including the fine print on the sales order. If your not happy cancel through the card company and have them pick up the entire order or maybe find a similar store that lets you pick it up at the store so it can be inspected before taking possesion. Its really sad that there is little or no pride in the finish details and the communication from the managers. The items look decently made and the costs are reasonable.

Completely disappointed with the customer service. I spent close to $ 3k for my new apartment, one the rug was too small and one of piece came cranked and the delivery guy wouldn’t take it back with him. So now I am waiting for the store to schedule an exchange (after they spent money on a tech to come look at the piece).
The biggest issue was when I put all the pieces I purchased together, I was not happy. I called to ask if I can exchange, I was willing to spend more for a bigger couch but was denied. I spoke to manager and her response was, «can you imagine if we took back all furniture returns, how much do you think we would get trying to resell them.» I don’t think Walmart or Costco run into any issues with returns being they are in billions market capital– THEY ACTUALLY CARE ABOUT CUSTOMER SATISFACTION. I emailed corporate and that was no help, since their response was all stores are independently owned and returns & exchanges are per store management.
I will not be purchasing here ever again. Sadly I have a few friends that either just purchased a home, moving to a new place or are looking to update furniture. They have all been warned and are staying away!
Even IKEA has a better return policy (365 days)! «It’s ok to change your mind»

Horrible service, store and customer service!!! We bought over $ 7500.00, worth of furniture. When we purchased the carpets we were told they would be 8×10’s, they only had samples that were 5×7 and we paid 499, we were mislead to believe we were getting bigger carpets and when we went back to return them to the store the manager told us that they don’t refund accessories, even though they were not even taken out of the wrapping.
After about almost 2 hours and threatening to cancel our whole order, they finally gave us the money back for the carpets, but buyer beware… Rugs, lamps, all accessories are non-​refundable OR really it is up to the managers discretion and she is more worried about being rude than customer service. She is willing to lose 7k in sales than to lose to a customer.
My family and friends will not be going to Ashley Furniture again and everyone I know I let them know of our experience with this store. This was our first and last time coming here. We usually go to Mathis Bros and Living Spaces where they actually care about the customer satisfaction and do not take advantage of people.

Wanted to update my review for this furniture. Almost a year later, we are still happy with our purchase. I thought I would add that the couch we got isn’t aging as well as we hoped. The material is very easily snagged. And the three cushion couch now squeaks loudly when sitting and standing. Table and chairs are still in great condition! Just wanted to note the issue with the couch for people that may be interested in purchasing the same set.

Pretty good deals, especially with the 0% financing.
The salesman Henry did a phenomenal job is assisting me with the purchase, along with providing multiple options for financing.
Great selection, good quality products.

Penny was so helpful to me. She really understood the choices I was looking for and made great suggestions. I’ve been in the store and called so many times, checking a double checking my choices, sizes, colors, etc. and she always has a smile and answers to my questions :) I’ve made a couple changes and it’s never a problem. We ordered several rooms of furniture. The manager was also very kind and helpful. Since I bought all this furniture, they offered me 50% discount on accessories. They are very flexible and helpful with substitutions on room packages, did a beautiful job on custom down filled pillows. Delivery is next week — we are super excited!

Monica was extremely knowledgeable and helped us get the best price on all our furniture. Highly recommend this store for their friendly and fast service. They also will price match which got us the best deal possible.

There furniture are very nice and the quality is very good and there was a person his name is Omid was very helpful and supportive

You get a lot for your money at Ashley’s. My sales person Monica was great. However, Need to go back and show them a picture I took of my mirror that goes with my bedroom dresser it looks like it peeled at bottom hope that will be rectified. I’ve shopped at Ashley’s several times and always happy with my purchases.

I recently purchased two sofas, two coffee tables, a lamp and an area rug from ashleys. This was a huge mistake and because of my experience with this company I will never purchase anything from them or refer any business to Ashleys again. After spending a good amount of money on furniture for my new home, the delivery guys put a huge, deep scratch in my new hardwood floors. The scratch goes across 5 – 6 planks of the brand new hardwood floors. Also the location of the scratch is right when you enter the house so it looks terrible. The delivery people will make you sign a damage inspection form prior to them moving anything into your house which apparently doesnt mean anything, then after they move furniture inside and cause new damage and you tell them, they just tell you to notify Ashleys furniture. I have contacted Ashleys furniture and their «customer service dept» and they have taken zero actions into getting this resolved. Is this how you treat customers? Zero customer service, very bad experience.

The only reason why I shop here is because they price match. But it doesn’t come without issues.
Let’s start with sales people: Some are great. No BS just ready to sell and help with questions. I like those.
Some are just full of cr@p. «I like your outfit, it’s just well put together.» Seriously? First of all, I’m a guy who isn’t anything close to being a model. Second, wearing a v-​neck sweater, shirt and slacks is hardly «fashionable.»
Another one just flat out said, «hey you’re _​_​_​_​_​_​_​ (particular ethnic group). So am I. Come talk to me and I’ll give you a great deal. Oh you like this couch? Yeah, between you and me, I’ll get you $ 200 off the sticker price. It’s a totally special price.»
That same couch I got $ 900 of listed price due to price matching.
All in all, these sales people are smart. The reality is people don’t usually buy furniture regularly. So they take advantage of it and treat people who walk in as idiots who are just willing to give money away … but sad to say, I also think it’s because people ARE idiots who have given their money away.
Now let’s talk about the managers who approve price matching. They’re generally cold and not friendly. There is one female (Asian) manager who doesn’t price match and plays hard ball. If you get her to come price match your stuff … good luck. She’s unfriendly and has an attitude bigger than she is. She will definitely give some sort of bogus reason why they can’t price match and be a jerk about it.
So 3 stars. Why? I would buy furniture here. They do a GREAT job in delivery and being on time. The setup guys were careful and they were fast. Their products are solid and so far seem to be reliable (how wrong can you go with a dining set and couch?). But like I said, sales people are hit and miss. Managers are «meh.»

This place is a complete nightmare! Poor quality furniture and even worse customer service. I ordered an area rug back in November and still have not received it to this day in March! I found the same couch at living spaces for $ 500 cheaper. Ended up going to Jerome’s to buy a replacement set. Don’t waste your time!

DO NOT SHOP HERE! Zero return Policy!!! Everything we purchased (bed and couch) were of extremely poor quality and now we are stuck with them. Somewhere buried in the fine print is this information. The definitely do not tell you this at the time of purchase. WE WILL NEVER SHOP HERE AGAIN.

I have to say this is the worst experience I’ve ever had with a company. I’m not going to get into all the details but instead provide a short recap.
Purchased a bedroom set. Drawer was bad and some knobs where damaged and needed to be replaced. A few weeks later finally after several calls a guy comes out to take pictures. Several months later, still no solution. When I call their help line I waited for 30 minutes but when I called sales them immediately pick up. Tells you where their focus is.
Finally got a hold of someone in corporate, Cheryl McCoy who is the assistant to the President. She has been the only person to take action. A new piece was sent and the repair was complete, 3 ½ months after purchase.
A month after that we received a large box from Ashley with, you guessed it, a drawer in it. I called to have it returned and at first I was told to discard it. I called again to say I don’t want to be stuck with this as my responsibility to get rid of. It should be Ashley’s duty it’s their mistake. Cheryl is getting someone out this week.
If you want action you have to write to the President. They obviously have problems like most companies but they aren’t focused and finding solutions and fixing where these problems reside. The sale is the start, the service is the real mark of a how a company performs. I will never shop there again and recommend others to stay far away. Great prices and nice furniture but it’s a shot in the dark if it’s damaged or you need service.

DO NOT DO BUSINESS HERE. They couldn’t care less about the customer. We ordered $ 3500 worth of couch and love seat. They missed first delivery and never called for the second delivery. At the time of missing the first, they set up the second with a date and time range. No call and didn’t deliver. We called the store and they said they didn’t load the furniture on the truck. No attempt to reschedule, and no apology. We said we should cancel if they didn’t care enough to communicate and they said «fine».
JUST A WARNING: IF THEY DON’T CARE WHY SHOULD ANYONE WITH $$ TO SPEND. There are better options to buy furniture.

I called in originally on a cheap sofa set but upon walking into the showroom and seeing the nice furnishings available at this store I quickly changed my mind and purchased an entire living room set. Our salesman extraordinaire Maurice was super helpful and went out of his way to ensure that we put together exactly what we wanted and he guaranteed the pricing for a week so we could go home and decide if this was what we really wanted or it was an impulse buy.
We really liked what we picked out and being as this is our first major purchase as a married couple we ordered our items.
I placed my order in person during a hectic rainstorm during which our salesman was not in so the manager of the store told me by phone to ask for him when I came in and he would help me in spite of the fact their systems were down and he did. I was very impressed with his personality and knowledge of the items in his store and he showed me a beautiful bed that is going to be our next purchase (this is the fourth time I have purchased furniture from Ashley, our bedroom set and entertainment center came from them also.)
I received a text offering me a date for the furniture delivery as I was told and once I accepted it was confirmed. The furniture arrived at our new home and I couldn’t be happier: the reclining sofa and love seat were even nicer than I remembered, the décor we also purchased fit in the scheme perfectly and I could not be happier. The nice guys who delivered were extremely accommodating in placing our furniture where we wanted it and I was very happy overall with the store, the sales people, the delivery and most of all our beautiful new living room set.
Thanks, Ashley!!! I’ll be back for that bed, in spite of what my husband says. :)

When I first walked through the doors, I was immediately helped by Joseph. He was definitely able to help me on what I was looking for and explained the deals that they were having. I’m giving this place a 1 star because he was way too pushy for my liking. I know that this is a sales job that they’re doing and it’s all about reaching that quota and getting that sale, but his way of doing so was completely wrong!
The amount of pressure to buy a whole sectional set was over the top. He practically begged me to buy it from him that day even when I told him about 4 times that I can’t due to wanting to look around (since this was the first place that I had stopped at). In a desperate attempt to make a sale, he then tried to guilt trip me by telling me that he only gets commission! I’m sorry, but did you think that telling me that you only make commission will make me change my whole mind and drop about $ 2,000 because you only make commission? It was a sad and pathetic attempt and if anything, I’m absolutely turning away from this because of him.

After a little struggle Ashley furniture. The manager was able to solve our problem I wish this is what our experience was the first time. Thankfully we received and exchange with the delivery employees a lot more professional

Floor Sales Rep: Tommy N.: Good guy, funny. I honestly think he is trying to get you the best deal in there. I would give him 5 stars.
Delivery Driver Erick R. + 1 he was with… forgot that Joker’s name: If you had an option to pick a delivery person, I would avoid this crew. Installation might be quick, but who the hell runs up a flight of stairs with heavy furniture? Yes, they dropped something — and it got a dent/​crack on the wood nightstand and scuffed our staircase a bit. Wife said to return it right away but they gave a sob story saying they would have to pay out of pocket because they damaged it. If we went for the option where a service tech comes out to check it out, do repairs, or even choose to replace the furniture at that point — we wouldn’t be charged and the delivery people won’t have to pay out of pocket for their mistake…
We felt bad for them, they were literally begging us with puppy eyes and tails between their legs. We agreed to have them call the service technician to come inspect. Fast forward 5 days later, no call from a repair technician or anyone from Ashley’s Furniture. I believe they straight up lied to our faces so they wouldn’t get in trouble for damaging the furniture on their watch. So much for customer service, they were just protecting their backs.
Hopefully the call we put out to Ashley’s Customer service will clear things up and we can get repairs/​replacements in order ASAP. (heard horror stories about their Customer Service though so I’ll keep my fingers crossed…)
Although I like the furniture there and the Sales Rep, unfortunately I don’t think I will be purchasing anymore furniture from Ashley’s again.