Keyless Remotes

BUYER BEWARE! This company has NO customer service. I left numerous voice mails and sent multiple e-​mails asking someone — ANYONE — to contact me (first regarding my initial order and then regarding my return credit) and I never got a SINGLE call. Every time I tried the 2 contact numbers I could find, I got either a generic message saying the mail box was not yet set up, or a message requesting me to leave a voicemail and someone would get back to me. Not true. If you are looking for replacement fobs and/​or keys, don’t use this company. There are LOTS of places where you can buy these items reasonably, using eBay’s search option, I found a source that had a great selection AND customer service. This was the most disappointing on-​line shopping experience I’ve ever had!

I bought a remote for my van at a very reasonable price. Only after I placed the order, I was informed that the directions to program it would come with the remote.
It arrived promptly but when I read the directions, I was shocked. There were 13 steps which needed 2 people to complete. My friend and I tried for 2 hours without success. I took it to my mechanic thinking it would be a quick fix. It took 2 mechanics, 2 hours to program it. They told me it was the most frustrating project that they had in a very long time. Therefore, I had to pay 2 hours of labor, making my bargain remote, not such a bargain.
When I called them to voice my concerns, they kept asking me, «Why didn’t you call us? We would have walked you through it».
I told the woman that it wasn’t user error & that would not have helped.
If I had known the sketchy directions to program the remote, I would not have purchased it.
Avoid this company!

Do Not Order from this company! They said it was out of stock, and when finally arrived it was too late, no longer owned the car. I asked for a return authorization, which they sent. I returned the items but never received the refund, unbelievable.
Order from anyone else!

The price is right, but improvement in communication for customer service would have greatly increased the stars.
I needed to order a key fob replacement for a 2006 Toyota van, through various search engines and deep diving research I ended up at
.
I appreciated the ability to sort and filter on their website and that helped me locate what I needed. The prices that they offered were comparable if not better than many other places on the internet; especially better than my local Toyota dealer.
I found what I needed and paid with Paypal (a nice convenience), got a confirmation number in my email and all seemed set.
After about a week or so, I noticed that I did not have a tracking number or other responsive information on my order. I simply waited a week since I was actually expecting a delivery by that time. I didn’t order it «priority» but averaged it to have arrived by that time already.
With no tracking information, I moved ahead and emailed their Customer Service. Within a day or so, I got an email and apology for the delay. It seemed that when you pay by Paypal there is a hiccup on their side that fails to advise them of the order (or other processes).
Now that I have contact, I felt more confident that my order would be shipped in a timely manner. In about a weeks time I reached out again to find out the status. I was then informed that the part was not in stock and the ones they had to ship did not meet their «quality» control standards. Hmm okay? I guess?
I appreciate the response, but I am now concerned that my money sent to an unknown/​untested vendor may be lost. so are the perils of the internet. So, I wait… again…
After about another week, I need to email again for an update or possibly get a refund so I could use another vendor since I needed it even more urgently at this point.
I was informed by the customer service that a new shipment should be in soon. if I would like a refund I could cancel the order so that I could use another vendor I could do that.
Being that I work with customers daily on a global scale… my expectations may have been higher than the average persons, but so far I was not pleased with updates that I had to request and their care-​free reply to use someone else if I wished; I see it from a business point to try and keep my customers pleased and keep them with ME/​My Business.
Overall, I did eventually get the replacement key fob. It was not «new» and it appeared to be a «refurb» and that’s okay for the price. The accompanied instructions did help and were accurate with programming of it.
In the end, I would most likely use them again, but I would ask they improve their communication with buyers and their concerns.
Address the Paypal tracking/​shipping, I wouldn’t say daily updates, but I would emphasize every few days ESPECIALLY when an order is over-​due or delayed; since at that point customers do get anxious.
I would like to give more stars, but until I use them again (IF I do) they will just need to be 3 of 5. Give them a try, but don’t expect timely delivery or communications.