Inn at Eagle Mountain

You always have to wonder whether the alcohol is the reason for the good review. I was here for a family wedding and we all had a good time. Ok most of us did. The sauna /​pools here great. We needed to soak our feet. The free Internet was a blessing as we were able to immediately post our drunken postings. There isn’t much in the way of restaurants. And getting from room to room was bit of a challenge. Not very friendly if you have mobility issues. And some us did after a few drinks. Anyway it’s a reasonable stay if you have to come out this way.

We stayed one night at end of July. Absolutely beautiful rooms. Great bed, fireplace (gas) in bedroom, flat screen TV in both bedroom and living room. Great, stylish western décor. BUT … this is not a full service hotel. No dining, no bar (beer and wine available at front desk very expensive). Refrigerator in room but nothing in it. Great views from rooms but climbing all those stairs sucks — it’s built on side of hill so expect lots of climbing from parking lot. Very nice staff. Ice? Hike down to front lobby. Coffee maker in room but only one little coffee pack and none available at front desk. Beautiful, quiet hotel but stop at the grocery store if you might want anything to eat or drink.

Staff was great! I checked in pretty late (after 10pm) and did not have any problems! I was even upgraded to a premier suite! The place is a bit out of the way and secluded. If you don’t mind the drive it is peaceful and very much feels like Arizona! The a/​c was a bit loud, but apart from that it is excellent! The bed in the room was one of the most comfortable beds ever. I truly feel the price is super for the service and atmosphere!

I like this place. Very quiet out of the way of the main drag. This is a quick overnight so I won’t be using the pool which looks inviting, nor the in room jacuzzi tub. What a shame. Won’t be using the refrigerator microwave or gas fireplace either. Better than average room.
The one negative is the rumbling A/​C. Not the best white noise.
So why are we staying here? It was cheaper than anything else.
Very convenient to Mayo clinic.
7÷8÷2015

I deleted the original post after the general manager contacted us to apologize and offered to make it up to us after this terrible experience. However, communication shut down after numerous attempts to try and book another stay. Bottom line, we have never stayed here and we will never stay here. The review that follows is from our experience in May 2015.
I am very disappointed with how we were treated. One of the worst customer service experiences I have encountered in a long time.
My boyfriend and I decided to do a staycation and were pleased when they had a room available. I have stayed here before several years ago and enjoyed my stay. Also, with it being only 30 minutes from our house we could not wait to get away for the weekend. I called and made a reservation. The woman was very pleasant, confirmed our reservation (even gave me a code which in hindsight is slightly humorous), and finally sent me an email confirming the details (also humorous since that meant nothing upon our arrival).
So we made it there twenty minutes after check in time. We enter the lobby which was very nice only to be greeted by no one. Not a big deal and we wait for someone to check us in. About a minute later, out of a doorway, a woman shouts LAST NAME even before reaching us at the counter. I tell her and she doesn’t understand what I said so I say it again. She is frustrated and tells me to spell it. So I do. Not that I expect royal treatment or anything but a hello or welcome would have been nice.
If you haven’t picked up on it the front desk rep did not have the best customer service skills. She is flustered and states she does not see the name anywhere. Then says, «Nope, sorry and we are totally booked.» My boyfriend chimes in and states that doesn’t make any sense our reservation was confirmed. I pull out my phone to show her the email confirmation. She doesn’t want to hear it. She then points and says there is another hotel up the road that we can try. No courtesy call to see if they could accommodate us or directions to where she was recommending. I was really upset at this point and just wanted to leave. My boyfriend, however, wanted some sort of accountability. He asks if she does not know how that happened then who would? She responds she doesn’t know. Another woman walks out and just shrugs while the one woman just repeated, «Sorry we are booked.»
It was obvious they could care less. No one wanted to take responsibility and no one offered a solution other than pointing in the air to a resort that was «up the road.» We were so disappointed and could not believe the poor customer service we received.

Perfect Fourth of July
Everything about the Inn was PERFECT. The staff is lovely. Others have said WiFi does not work in rooms? I’m using it now. No issues during our stay. We had a great time at the spa. The masseuse and esthetician were both excellent and very professional and friendly. Gorgeous views. We had lunch at the Golf Course, the food is excellent. We are sad to be leaving but will come back often,

Made a reservation with the Inn at Eagle Mountain through Travelocity on 01/​20/​2015 for a 5 night stay beginning on 03/​18/​2015. Confirmation from Travelocity clearly stated «Your reservation is confirmed.» I called to confirm the reservation on 03/​17/​2015 and was advised that the reservation was confirmed. Arrived mid afternoon on 03/​18/​2015. Checked in with no problems and was given the card keys to our room. As I walked out of the lobby the deck clerk called me back and told me there was a problem. «They had overbooked» and there were no rooms available. WTF… I told her and she confirmed that I had a reservation through Travelocity and had made the reservation 2 + months prior. She stated that she was «not responsible for the overbooking» and tried to blame me for the issue. She quizzed me about «who» I had spoken with the day before to confirm our reservation. Unbelievable… we got BUMPED and sent down the road to a Courtyard Marriott. We were told to come back in two days when they would have our room available. We were not happy.
Returned two days later to finish our trip and boy were we disappointed when we got to our room. This place is a mess! The exterior stairs to our room were in disrepair and actually a slip /​fall hazard. In the room everything is old and worn out. Place needs a serious updating from the 1980’s. The large floor tiles were loose and a hazard. The microwave oven was broken and the small refrigerator was vintage 1975. The coffee maker was missing parts and broken. Not what you expect at $ 220 + a night. This place did not even rank up there with a Motel 6. If you are expecting courteous service, a confirmed reservation, an updated and clean room then go somewhere else. Avoid this place at all costs.

This «resort» is very beautiful and that is about the extent of the positives I can give.
The staff is curt and not very consistent. I reserved a king suite with a view and the view was approximately 2 feet wide, a large weight barring piller and bush blocked the view. The rooms are extremely loud!!! I could hear every foot step, shower/​toilet flush, opening of drawers and doors! Horrible when you would like to sleep in a bit on your vacation. The amenities are none existent. The pool is a bit larger than a six person hot tub. The room service ends at 2:00 pm and the only ice machine is in the main lobby. The website states that this resort has a spa but this is untrue. There are buissness cards for a massage therapist in the lobby. The Inn at Eagle Mountain is not a resort, it is an hotel with golf course. I highly recommend not staying here for the price they charge!

Stayed February 12^th, a couple of days before Valentine’s Day. My wife and I booked our get-​a-​way out of town room and ended up with no view (except a bush) on the first floor facing the parking lot. Way to go! Very impressive! I was told by the man at the front desk they were full and we could not be moved and «I am sorry». He didn’t tell me anything about the place which would’ve been nice to know. Counted the cars that evening and 11 cars existed. Doesn’t seem very full to me. Was it a lie? Not sure but he could care less… I get it… We saw one person in our entire building the entire stay… It must have been packed!
The room 151 was outdated and stains on the carpet. Nice! We paid $ 164 for a room where it should’ve been $ 60. I wish I got what I paid for but this is not the place to spend your money at.
I was hoping to come back at some point because it really is a nice area but they do not deserve their «2014 Customer Excellence Award» proudly displayed. Hoping the manager will reach out to us and fix our concern but we’ll see. Until then, this Phoenix native will place this «Inn» on the evening conversations with friends to never stay at.
Thanks for the bush outside, the front desk service, the stains, and the upper floor that pounded their steps. It was a lovely stay at he Motel at Eagle Mountain.

Quite disappointed!!! The front desk asked me why I was checking in «so late», it was 9:15pm. «free wifi» that I was not able to access in my suite. When given directions to my room, I was told to «just follow the map». Yes, the map was decent but not really the attitude to have.
The «suite» was less than what I would have expected. This is at a Nice Golf Club, which I would think many people want to relax at the end of the night by watching a little TV I. Their room. Obviously, the designer of the room felt completely different. I had to sit in a small chair in the bedroom or lay on a small couch in the living room to watch TV.
Never once did I see a channel guide, I guess they want you to have fun guessing what would be next. The remotes died after about 5 minutes of having the TV on.
I could go on, but you get the drift. I’ll take my chances with the Quality Inn it head down to the Courtyard, at least they know what they are doing.

Did the staycation thing here with my beau September ’13.
Great views. Rooms could be updated, but was nice overall. The front desk lady was luke warm.
NO restaurant/​bar or really anything to do but swim & golf. We watched the sunrise. Very peaceful.

I decided to do an overnight staycation at Inn at Eagle Mountain, and was very happy. The location is nestled in the mountains near gorgeous green golf courses (if only I golfed, that would have been a big plus), desert views, and a panoramic view Phoenix and surrounding areas that was peaceful and beautiful.
The location of where this is located is very private. I definitely enjoyed that peaceful atmosphere. Staff was extremely helpful and nice, helping me in determining where to eat on 4^th of July, offering suggestions of locations with views and calling a restaurant to make sure they would be open if I ventured out there., There is a grocery store up the road, along with a little bistro that had great views (thanks to the suggestion of the front desk person Teri). Parking was not an issue, and at no charge which is sometimes an extra way hotels can tack on additional charges.
My room was filled with a calm and lovely view. Plenty of room to spread out with a desk, a sofa, a fireplace, and a cushioned window seat next to fireplace. Free wifi — sometimes the connection was not the best but that is more due to the location than the hotel itself. Best of all — the bathtub. The bathtub was an amazing way to relax and unwind. The king sized bed was comfy, and waking up to that view was an amazing way to start my day. All in all, this hotel was quite a treat, I would stay here again in a heartbeat.

If there’s 4 and a half star rating I would go for it! because it’s almost perfect getaway for relaxation and get along for couples who is having a complicated relationship. i am looking for a getaway like renting a cabin room in the middle of the forest since I want to be out of the city, enjoy the fresh air, cold breeze of the trees to take away your stress and relax your body, mind and soul. but it was so expensive. then fortunately I found this inn eagle at the fountain hills which is a great substitute for the expensive cabin rooms out there. staff are really nice, room is very clean, they even have a jetted tub and shower room inside the bathroom with a robe. there also a table outside your hotel room where you can enjoy the view at daytime and night time. they even have their own massage therapist. the only thing they don’t have much here are restaurants around the place. but aside from that, it was really a almost perfect getaway for couples. We would definitely go back there again to relax and pamper ourselves.:)

My boyfriend and I stayed here on a mini stay-​cation and overall it was great. We were lucky enough to get an upgrade to a premier suite. It was on the end of the building, on the edge of the golf course so not only was it pretty, it was quiet.
The room was clean, bright and comfortable. And big. The two rooms and the bathroom were all spacious. The bed was super comfy and overall the atmosphere was very relaxing.
The pool area was very small but it was nice. The hot tub was great. It’s quite large and overlooks the golf course. Again, very relaxing.
My only complaint is that our fireplace didn’t work and when we mentioned it to the person working the desk we were told that there was no one there who could fix it. No apology or anything. So that was a bummer because we would have enjoyed that feature. And there was no wifi in our room. They said there was a network but even when we manually typed it in, we couldn’t find it.
This place is a ways away from downtown Fountain Hills so if you want to be close to the action, this would not be the best choice. We drove about 15 minutes to get to dinner each night. But if you don’t mind driving a bit for meals and want to get away from it all without going too far away, this is a great option.

Don’t stay here unless you want the maid to steal your clothes!
My husband and I stayed here for a wedding weekend and although the room was nice and the pool was cute, we were very disappointed with what happened right after we left. My husband unpacked his 2 favorite pairs of expensive jeans and 2 nice shirts into one of the drawers. We were leaving in a hurry and forgot to check that one drawer. We realized it 3 hours later when he went to his bag to put on his jeans and didnt have them and we both realized he had left them in the drawer (I saw him unpack them there as well). We called the hotel and a couple had already moved into our room. They called the couple who searched for them and said they weren’t there. Then I asked the manager if she would go and check the specific drawer and she said she did and they weren’t there. I then asked if she thought there was any way the couple in the room might be hiding them and she thought it very unlikely since they were elderly and jeans probably weren’t their style. She said the maid had left for the evening and had probably put them in the locked lost and found. For the next few days they gave us the run around between the maid, front desk and they said the general manager was out so they couldn’t get us answers on where the clothes were. Finally a week later the head of housekeeping confirmed that no clothes were turned in by the maid. I explained that my husband hates shopping and to get him out to the store to buy these jeans in the first place had been difficult and that it meant a lot to us to have them back along with his nice shirts. They offered us someone else’s jeans that had been left in lost in found months before us but obviously we didn’t want those. So where did the clothes go? My dad has run hotels my entire life so I know the rules, the maid is supposed to turn EVERYTHING into lost and found so that when the guests call for the things they KNOW they left, they can be located and then a plan is made from there. We called literally 3 hrs after checking out and the clothes are no where to be found. Of course this leaves this on the maid who probably admired the clothes and had someone she could give them to. I told the manager this was very unprofessional and that I would like to be reimbursed $ 100 for the clothes (they cost more than that but I thought that was fair and not asking too much for THEIR error) they refused:(so now I’ve taken time out of my busy schedule to write this review and post it so that you know you may have a chance of your things being stolen for no good reason if you stay at this hotel. It makes me very sad that they didn’t handle it better and that they wasted so much of my time on phone calls etc. Hope this review keeps people from staying there and possibly losing things they care about. It’s been months since we stayed and I still haven’t been able to convince my husband to go shopping for new jeans so I’m still super annoyed and frustrated we had to deal with this! NOT PROPER HOUSEKEEPING!!! :(
**Note to the hotel general manager: if you would like to reimburse us finally so that I take down these reviews you probably should, since $ 100 is less than what it costs for one room/​nt and if you lose even one customer over this review, you will lose $. That’s the type of thing you need to think about when you treat a hotel guest inappropriately, especially when it’s someone who has lived in hotels their whole life and their father is a hotel general manager. Oops…

We stayed at this hotel while closing escrow on our new home in Fountain Hills. This is the only hotel in Fountain Hills that doesn’t have a bed-​bug report filed with the state. The staff was very courteous and polite. When we called early to see if the could accommodate an early check in, we were invited to check in early. The room was clean and the stay was excellent. They provided coupons for breakfast at the restaurant up the hill which went unused because we were on a tight time schedule. We would definitely recommend this establishment to others.

I had the opportunity to stay at this resort as a sort of «staycation». There is no question that this resort is beautiful. I think it has declined slightly from its heyday when it was a awarded the Triple A 4 Diamond award in the early 2000’s. Despite the slight decline, I definitely enjoyed this resort.
One of the first things you will notice when you arrive is that this resort looks exactly like the picture. Its very pretty and the grounds are well maintained.
As far as the amenities are concerned, there aren’t many. I thought that the swimming pool was a little small and the area around the pool, in general, could be updated a little.
I stayed in a king suite and the room was pretty large. i definitely appreciated the space. I loved sitting on the balcony in the evening time and watching the sunset, In the evening sun, this place, the grounds, the desert, the mountains in the distacet, EVERYTHING looks beautiful from your balcony. Every room has a beautiful view.
The rooms are rustic and are somewhat outdated. I recall the phone in the bathroom being an old fashioned telephone from 2 decades ago. And normally, I couldn’t care less about the things in a room when I’m on a vacation because I’m too busy running around, but considering the fact that I was there to get cozy in the hotel, I wanted to have some modern amenities like a flat screen TV and dare I say it, WiFi. For some folks, this might be heaven, for me, not so much when my cell phone was in and out of service.
If you visit this resort, keep in mind that the streets in F. Hills roll up and the shutters are closed on businesses fairly early. The resort is within walking distance of a shopping plaza that has a grocery store and some other food stores.
I will say that I was a big fan of the staff at the resort. Extremely helpful and just simply nice and accommodating.
I would certainly go back here.

Very nice place to stay. Came here with my family as part of a vacation package — we chose the king bed room with pull-​out couch for the three of us and so far has not been a hassle. Love the fact that there is a gas fireplace in the room and a jacuzzi tub. If it warms up a bit we might venture to the pool and/​or hot tub. Fry’s is just up the street and we are buying much of our food and supplies there — the room has a fridge and coffee maker, but no microwave.
Our neighbors are active but it hasn’t been too much of a problem. The walls are a bit thin but it’s to be expected. Where we are is handi-​accessible and I definitely recommend this for those who are limited in their mobility — it has lots of handrails in the bathroom, and has a shower chair.
Nice big closet and dresser — loved the fact that they supply two spa robes. This is a nice place and very low-​stress. The front desk people were exceptionally nice and very helpful in telling us of nearby restaurants.
Lastly, the southwestern style is of the room adds to the relaxed atmosphere of the place. The artwork in the room is similarly southwestern-​themed, so it’s cheesy but in a good way!
Will definitely stay here again if the chance comes up again :)

The Inn at Eagle Mountain made us feel like royaly. This is the third time I’ve taken my social group to the area and stayed at the resort. The staff is top of the line and the resort itself is fabulous. Each room has a fireplace and jaccuzzi tub. amenities are the best and the place was immaculate. Front desk was helpful and informative. The inn at Eagle Mountain gets an A+ number 1 rating from me and my group.

Overall, we were pleased with this hotel and would be willing to stay there again for the right price.
We came to this hotel for a short two day «staycation» to celebrate our 8^th anniversary. By deciding on this hotel, we were able to use the saved money (in respect to some of the resorts we were considering) to go towards our time at a nearby spa. We chose a «luxury suite» with a king size bed and separate living areas.
The rooms were interestingly designed in that two units comprise a small Adobe style building. Very pretty. You generally don’t hear your neighbor unless they are overtly loud. Because these are independent dual units, you share hot water. You might find yourself having to wait to get in the tub/​shower if your neighbor decided to use all the hot water before you.
The room was very clean and had a nice Southwest décor. We loved the fire place in our bedroom and the view of the surrounding mountains was very nice. The bathroom was very large and my wife really enjoyed the nicely sized jetted tub.
If you are getting away from the electronic world, this is a nice place. However, if you want to use the internet, you will find it to be very finicky and slow. We weren’t able to watch Netflix movies on our tablet as hoped. The cable TV was also just as particular in that it would continually give us digital garbling.
The do have food available via room service, but as you can imagine, it will be extremely expensive. We chose to eat out for all our meals and brought some snacks back from the nearby Fry’s and stored them in the units fridge. We highly recommend the nearby Dragonfly Café if you are interested in a wonderful brunch.
As for the hotel service, it was generally pleasant and helpful. Unfortunately, when the hair dryer broke (a mounted wall unit), they never sent anyone to replace/​fix it as they said they would. In the mean time, my wife made do. (She would never have used theirs in the first place if she hadn’t neglected to bring her own.) Since we didn’t stay long, we didn’t press the matter.
Again, we liked it here. It wasn’t perfect, but it was nice.
I should also mention that we didn’t spend any time on the hotel grounds. We cannot review things such as their pool.