Quick Wok

I ordered a meal for delivery and when it got here the whole entire order was incorrect! To make matters even worse, when I called to tell them about my order and the mistakes that were made the man on the phone told me that I was wrong and that he made my order correct! So, I told him that are they going to redeliver my meal correctly and he told me NO and the that I would have to come up there and then he hung up the phone on me!!! After this I am completely irate! I go up there and ask to speak to the person who hung up on me and a man claiming to be the owner say it was him. I tell him again that the order was wrong and he continuously tries to make it seem like I am wrong! So, I tell him to give me my money as well as my tip money back. Then when I ask him for his information he decides to call the police. So, I ask him again for his information and he refused proceeding to call the police!!! This is the worst service I have ever experienced in my life! I suggest never going here just look at the reviews! Most people say the service is terrible!!!

The food at this location is good, but if you want to actually get your food do not order from this location. I waited over an hour each time before calling to find out if my order was on its way and they never processed them, needless to say the first time it happened and it didn’t come in after an hour, and I called to find out where it was they tell me it was never processed. I had to wait another thirty minutes to get my order, the second time after being hung up on twice I never got my food nor did I call back to have to wait another 30 minutes to an hour extra for them to send my order. Not once but twice have I placed my orders online to pay with cash and my orders were never processed. They also claimed to have called, but even if I get my invoice from my cellphone providers the is no record of any incoming calls from this restaurant, which also means I never received the message as they claimed to have left. To top it off they hung on me twice, as if I was lying after going back and forth with them. They were very persistent that they called and left a message and I told them I never got a call or a message, but they did not care at all and hung on me twice. We the customers do not matter to them, their food is good and it’s a shame they treat their customers the way they do. I do not recommend this location to anyone who cares that they get treated as a human being should.

Last night’s order was incorrect. Rather than sesame chicken I got mushroom chicken. It was a delivery order, so we didn’t know until the driver had gone. I don’t eat mushrooms so half of the order went to the dog. The remaining had very little flavor.
We’ve ordered from here before and this is the first time there has been a problem. Ordinarily, the order is right and the food good. This was also the first time we’ve ordered by phone rather than online.
Makes me wonder how much difference that made.

I previously said I would not come back here, but this is the only Chinese restaurant near me that delivers. My previous experience was horrible. But lately it seems like they’ve taken their bad reviews into account. Now, my order is always right and always delivered in a timely manner. It no longer takes an hour or more to get my food. It also helps that the food it delicious! No more complaints on my part.

I placed an order over the phone to pick up to save a few bucks if I chose delivery. The gentleman on the phone was nice. The dinner was for my kiddos. They liked the orange chicken and the fried rice and lo mein. My only complaint is you have to pay extra for egg rolls and sweet and sour sauce..

I ordered the honey chicken, looks great. However I waited 15 – 20 minutes. 5 others customers got the their good first. This was a reminder why I should tip after I get service, not before. Speed of service… Where is it?

Nice friendly service. Orders are always ready for pick up in 15 minutes. I like the food. I think it’s tasty and hot and fresh. Delivery takes a long time though. That’s my only complaint.

I placed an order at 4:14pm through their online ordering system, it didn’t arrive until 6:30. The confirmation email said it should be delivered within 60 minutes. I called after an hour and ten minutes. They said they were busy so they didn’t want to put it in until 5pm, so my order was technically not late. They didn’t apologize for the wait. They didn’t offer any kind of coupon or compensation. Will definitely not order from here again.

The past few times haven’t been great. Hope they get back on track or we won’t return.

Don’t want to cook. Want something different than pizza delivery. Try Quik Wok, menu on-​line, they call to confirm order, got it in 30 minutes, and it was good. ** but sushi is like supermarket sushi.

I order Quick Wok when I want delivery that’s not pizza. With that being said their chicken anything tastes like McDonalds nuggets with sauce and they occasionally mess up my order. If you’re in the mood for cheap food that takes an hour (sometimes longer) and may or may not be everything you asked and payed for, this is your place!

Ordered food got food there was hair and blood on the bag. Guy tried to say it was sweet and sour sauce but it was def blood the boy agreed when he can to take it back nasty!!!

Quality used to be much better
Order for delivery now and never know what you will get. Shrimp egg foo Yong had like 3 shrimp and hardly any good. Definitely not worth th $ 25 minimum and the $ 3 delivery charge plus tip,

I actually like the food here, always been fresh to order but they do need to work on the seasoning a bit. Oh and dont go there for sushi. Yikes…

why can’t you get an order correct? it’s not that difficult. the last several orders have been messed up, and the last 2 were missing components of the meal. you forgot all the steamed rice. there was none! two times ago it took an additional 50 minutes for you to deliver the cheese won tons that you knowingly admitted leaving off our order. had to drive up to get our rice this time. what good is delivery if you can’t deliver? i’ll just stop ordering. i’m done.
When we complained that this happens EVERY TIME, they said maybe we shouldn’t order from them anymore. NO PROBLEM. YOU GOT IT.
Congratulations, you’ve finally successfully ran off some of your oldest customers. We’d ordered since their receipts read «Parilla Mexicana».
In conclusion, your customer service rivals AT&T for an all time epic fail.

Crap… I was pissed because this place is so close to my house, but it’s just terrible taste wise… may give it another shot when I’m desperate.

2 hours for delivery is not ok. I’ve been a good customer for years, but delivery is getting worse instead of better. We watched our entire family movie, and they still said 20 more minutes.
They have good food or I would have one starred them… Worth a shot but order BEFORE you’re hungry, lol.

By far the best Chinese food in the area. We order from there at least once a week. They will special order your food with additions or subtractions and have been right every time. We have tried a wide variety of the menu and have yet to find anything not good. The portion size is Always more than any of us can eat in one sitting. And the leftovers are just as good.

Best Chinese Food and the best value in Fort Worth. I put my reputation on it! I used to hate Chinese food until I ate here! I quickly found out their is a huge difference in the way things are made her and at other places. The sauces are light but full of flavor and they use fresh meat cooked to order and the veggies come out crisp and fresh in every meal. We usually eat there 1 – 2 times per week. I highly recommend you order the Garlic Chicken with all white meat, add pineapple at lunch for only $ 4.95 and it includes fried rice, egg roll and a very good crab rangoon. The Egg Drop soup is something my wife and I get a huge bowl of and split everytime we eat there. Lunch specials are only $ 4.95 and with half a bowl of soup I cannot eat it all and I am a big eater! The Bowl of soup with two smaller bowls, fresh green onions, and the crispy crunchy things they give is only $ 2.50. I could eat that by myself and be full. I mention pricing because there are only a few places I can go fast food and bet half the quality for more of a cost. Our ticket is always $ 13.91 for two lunch specials and a quart of soup to split. THat is really cheap and it is really good. Rick

I’ve had a run of bland food lately. I was excited to try this place as a substitute for Panda Express which doesn’t offer much variety.
My friend and I ordered steamed dumplings and we specifically said «as an appetizer», 10 mins later and no dumplings. 15 mins later and our main entrees plus the dumplings come out, with the server saying «We brought your dumplings with you food, is that ok?» Um, shouldn’t that have been asked before bringing them out with the main dishes? As for taste the dumplings tasted like water, aka nothing. The sauce didn’t add much flavor either. I ordered sesame chicken with steamed rice and it was mediocre, just «ok I’m getting sustenance but not enjoying it.» My friend ordered chicken lo-​mein and asked for it to be spicy, as a special request. She starts eating it and its not spicy at all. A couple of mins later our sever comes with a small bowl of chili sauce for her to add stating the cook forgot.
It’s very cold so bring a hoodie or cardigan.
A couple of pros I suppose are that it’s open until 10pm and if you order take out there’s a drive thru window. They do deliver, but had no take out menus displayed anywhere.
In short, from now on I’ll be going to Panda Express or better yet, making the 15 min drive to Taste of Asia.