Popeyes Chicken & Biscuits

Oh my goodness! Hello Popeyes, do you even realize how bad you have to screw up as a fast food joint to get a negative review!!! It’s fast food, we aren’t exactly expecting Reata service here.
However what we are expecting is that on Sunday after church we don’t hear «it’s will 7 minutes for this»
” it will be 13 minutes for this”
” it will be 10 minutes for this“
Again, IT’S SUNDAY, poor planning much???
When you have to ask «well what do you have ready?» Before you order your food, there’s a problem. Get your stuff together, seriously.

This is BY FAR the worst Popeyes location ever!!! Have had multiple bad experiences, but this past weekend really took the cake. Pulled into the drive thru at about 9:45 and there was a carload of young people in front of us. They kept getting out of their car and running around, while holding beer bottles. Then, when they got up to the restaruant window, they got out and were just hanging out at the window and talking to the people inside the restaurant. After waiting about 5 – 7 minutes, we pulled out of the drive thru and tried to go inside. They had already locked the doors!!! What!!! So, we went back to the drive thru and the kids were still there. UNBELIEVABLE!!! Finallly got up to the window and they were out of chicken strips, fries, biscuits and gravy… WOW! This is absolutely one of the WORST drive thru restaurants I have ever been through. Too bad. White Settlement really needs good places to eat. this just isn’t going to be one of them!!!

The only time i have ever wanted to walk out of a fast food restaurant because it took so long to just get our order. Person working to take orders left to go clean out area that cooked food is staged. Just left everyone in line, it was 8pm. Most unorganized place i have ever been in. With people in line waiting on food cook went on smoke break. Never again at this location. In line for 25 min, with same 10 people. I can understand waiting if restaurant is overwhelmed such a bus load of people enter at once. Top 10 worst experience. To top it off food was not up to normal Popeyes quality.

Employee named Choji, used the bathroom, didn’t wash his hands (sink was dry as a bone), left a nasty horrible mess in the toilet. When I came out waiting on my food, I heard him say mayate about the manager and continued to speak Spanish with a co-​worker, thinking that I didn’t understand. When my food came out, he grabbed the basket and his fingers were in my food, oh yeah same when he gave me my cup, I just threw it away, and left the food I paid for on the counter and walked out. Just gross. Horrible experience.

This one has been remodeled. Chicken with Beans/​rice was good. Dining area was clean. Drive thru was busy. Place was quite busy for lunch, but service was still quick.

Popeyes used to have a good product. Nowadays, at least at this location it is rare to get everything you ordered and paid for. The fact that this occurs literally EVERY SINGLE time just makes me believe it is not an accident. Is this franchise that hard up that they need to charge you for items and then omit them from your bag knowing that you won’t be the wiser about it until you get home? Let’s face it, most will not get back into their car to get their order right while their food is getting cold.
I pretty much always use the drive thru and probably 50% of the time, they ask you to pull forward into a parking space and they will bring it out. You see people coming and going and 20 minutes later, just when you think they forgot about you, out comes your food. Well for waiting so long, the food is hot and fresh, so you think that maybe it is worth the wait. Then you get home and find items or condiments missing (they love to omit dipping sauces).
These guys have burned me for the last time. I would recommend steering clear of these guys or at least get into the habit of checking your order before leaving (which is one thing I am clearly guilty of not doing).

I have been here three times this year. The food isn’t bad and the prices are cheap.
The problem is the last time I went there, the 2 five gallon tanks of Sweet Tea and Unsweetened Tea Didn’t have any lids on them and they were wide open on the serving counter with all the customers standing and breathing and possibly coughing and sneezing in to the five gallons each of tea. I should have called the health inspector on them but I didn’t. That is one of the worst things I have seen in a restaurant.
It is good chicken though.