National Auto Tools

Months and months and months of frustrations and headaches, getting the BBB involved, and changing our initial review, and we FINALLY received a refund on their low-​quality and faulty balancer. Three of them, to be exact, by the time the whole deal was said and done. We will NEVER purchase from them again.
Original review:
The original balancer purchased arrived in a faulty state. They sent out a new motherboard to repair the issue. It worked for 2 days, then began malfunctioning. After numerous calls, we were able to send this faulty unit back and was promised by «Josh» that if the third unit sent to my business did not function correctly, I would be given a full refund. After two weeks the new unit arrived and it worked for 4 tires and began malfunctioning. I have tickets showing «in house balancing» as opposed to «send out balancing». This protects us from balance failure issues if we have to utilize another shop for services. To date and all three balancers we have tried from National Tool, we have charged out only 9 tire balances. I have been waiting for a resolution from «Josh» who never returns calls. The last balancer was picked up at my location on November 9^th and delivered to them on November 11^th. I called and documented 12 calls and never received a call back. I emailed Blanca and she said she reached out to «Josh» and he still did not call. I emailed and he still did not call. Finally, I called Nov, 30^th and he took the call only to tell me they tested the unit and found it, yet again, was faulty and were going to send out another machine. I reminded him that he promised it would be a full refund if the third try did not work. I have been in business for 16 years and have dealt with a few companies that did not «come through», in general, but for the most part companies do as they promise and advertise.
Dealing with «Josh» and National Auto Tools has been by far my absolute worst experience, ever.
Do not buy from these guys!!!

They sold me 2 hydraulic jacks to use with a lift I purchased from them. I told them the jacks needed to lift a car that had 4 inches of ground clearance. Sales guy (Jim) told me no problem. So I bought 2 for $ 350 each. It took me 2 months to get the jacks, I kept calling and was told «we have to order them», then «they’re not in yet», then the delivery guy «won’t be in austin for a few weeks». So it took me 2 months and a LOT of phone calls to even get the jacks delivered. THE COMPANY REQUIRED PAYMENT IN ADVANCE, SO ONCE THEY HAVE YOUR MONEY GOOD LUCK GETTING YOUR PURCHASE! Once they finally delivered my jacks, they didn’t fit under my car. They sold me SUV jacks that require 7 inches of ground clearance!!! I tried calling them and was told by the secretary that no one could take my call, but she’d leave a message and NO ONE CALLED ME BACK!!! I called 2 times per week for 2 months!!! and to this day no one has called me back!!! So now I’m out $ 700 and stuck with 2 jacks that i can’t use at all! AND they weigh 300 pound EACH so they’re pretty hard for me to move around!!! I filed a complaint with the BBB in forth worth.
UPDATE: after the BBB stepped in NAT agreed to refund my money, but only if I drove the jacks back to Fort Worth myself and dropped them off. THIS PURCHASE WAS A NIGHTMARE!!! I would never recommend this company to anyone!!!