LOGIX Communications

Our business switched phone/​internet service from a big-​name carrier to Logix about 3 years ago. The switch dropped our overall price to about ¹⁄₃ of the price with our previous carrier. Not only that, our long distance charges dropped so dramatically that there is virtually no charge at all. A few months ago we decided we needed a faster internet speed. The infrastructure in place in our area of Fort Worth could not handle higher internet speeds so Logix brought in custom fiber to our location. This was not an easy process in our area of the city. Logix did a great job of keeping us informed along the way during the entire installation process and they were always on time and courteous during the installation. We are incredibly pleased with our switch to Logix: we have saved money, their technical support is outstanding, we love our new fiber connection and our Logix support team is fabulous!

We have been with Logix for over 4.5 years and have not been in a contract for over a year. They tell you that you can terminate service at any time & for any reason if you are dissatisfied, yet when we switched to Charter in January and got internet speeds 30 times faster and same phone service and saved $ 150.00 per month, they balked. I am sitting here now with a bill for this last month for $ 580.00 when we were not even using their service!!! All our numbers were ported over in mid January. My accounting person called them and they said we did not give them 30 days notice so we have to pay a $ 250.00 fine. I talked to our account rep back at the beginning of January because Charter tried to get the numbers ported over 3 times to no avail. It took them over a month to release my phone numbers to Charter. I was Livid to say the least. My internet service would get so slow we could barely operate. I would go to
and it would rank it so low that it made me wonder why I ever got them to begin with. DSL at home is 5 times faster than their T-​1. Their T-​1 is a joke. Charter offers 30 Mbps up and 5 Mbps down for less than $ 50.00 a month! No contract! They ripped me for several years and now they are still trying to give me grief even after we terminated service. You would think that when the numbers get ported over to another carrier that it would be a good hint that you just lost another customer. Besides that when I talked to our area account rep back in January complaining about the porting issues she told me she was going to make a note that we were disconnecting service due to poor performance issues on their side. So why keep billing me when I am not under any contractural obligation and we have discussed this with you??? Why are you billing me for the same phone calls and the same billign cycle that I just paid for with Charter, when you do not even have my numbers ported through your lines??? You simply have to know that what your doing is wrong. How could you not know that your billing someone for services your not providing. Get off my wallet, you’re fired!!!