CareNow

The process was easy, the personnel were professional and easy to work with. I wasn’t in need of complex medical care but was in discomfort from a sinus infection. Yes, pricing will vary from carrier to carrier so depending on your insurance, charges can be different (my copay is $ 50). I did the web check in and waited less than 5 minutes after arriving to be called back. Once back there the nurse assessed me immediately and a PA (my choice) entered in less than 10 minutes after she left. I’m feeling much better and would go back in a similar situation.

Had a good experience again. Don’t ever feel rushed in and out by the nurses or Drs. It’s great complimentary care to my primary Drs with minor issues or on weekends. I also appreciate the next day follow-​up calls. Would have given a 5 if it wasn’t for the wait to check out. Dislike that part.

An ER literally would have been faster. I know because I checked ER wait times as I’ve sat in this room waiting to see a doctor. ER wait times were under 15 minutes.
I’m pretty sure I have a sinus infection or strep. I did Web Check In. The wait was 90 minutes. Fine. Got here 20 minutes after they called, as I said I would. Waited another 15 minutes in the lobby. Waited almost 90 minutes in the exam room before I saw a PA for approximately 45 seconds. Now they want to do tests. Seriously? I need to get home some time tonight, and from my experiences here before waiting to pay, that’s easily another hour.
Oh, and never once have they billed me what my insurance allows. Every time, they overbill. Every single time.

Very reliable. I use Web Check-​in and never have to wait! :)

Awful experience. Undid the web check in and was told it would be an hour and a half wait which is fine,
It’s web check in and I can wait at home. I get a call saying it’s time to come to the clinic and I arrive and the customer service was less that pleasant. I waited 20 more minutes in the lobby and have currently been waiting for 40 minutes in an exam room and have yet to see a physician or physicians assistant. Info not recommend this location to anyone.

Had an ear infection and they placed an ear wick (small stick) inside my ear. It actually got stuck inside my ear and when I called and asked them to remove it they said they would charge me to do it. The clinic called me back and placed another ear wick inside my ear at no cost. I was quick to judge them based on how busy they are but this office and staff are pleasant to work with despite the high volume of traffic that comes through this office.

I would give them a zero if I could. Took my mom to them because she fell off a step stool and hurt her arm. They did x-​ray and she was told it was not broke but a sprained AC joint. They gave her the lowest dose of pain meds they could and told her to supplement it with motrin. She can not take motrin because of prior surgery on her liver. They were more concerned about the 99.1 temperature she had and not her arm. We left and they called her 24 hours later to tell her that the radiologist had looked at her x-​rays and determined that the shoulder was in fact broke. I question whether or not these people should even have medical license much less be practicing. Go to the ER or another doctor. AVOID IF AT ALL POSSIBLE

The visit was quick, the web check in saved time in the waiting room, the doctor was professional and kind. I will be coming back with needs as they arise.

I always have a good experience at this location. The PRN always takes time and asks many questions to make an accurate diagnosis.

Front des clerk with bad attitude, 30 min wait to get to the exam room and another 30 min to be seen by a doctor! And I have private insurance. The near by ER would’ve seen me in no time

The doctors, nurses & technicians are friendly, knowledgable and fast. The front desk staff is also friendly but they’re slow processing paperwork. I haven’t been to the doctor in years but the office visit was $ 170 and 2 x-​rays were $ 110. I do like their online checkin feature though. I checked-​in on their website and they called me in 20 minutes prior to my appointment so I didn’t have to sit in the waiting room However, I did have to wait 15 – 20 minutes after seeing the doctor just to payout. I won’t go back, a private practice doctor is probably much cheaper.

I’ve been to three different CareNow locations, and all have been good. No bad experiences thus far, after probably at least a dozen visits for myself and teenage kids over the past several years. Today was the first time at this location, after moving to another part of town.
Every staff member and medical professional was very, very helpful and proficient. I used the web check-​in, and the wait wasn’t very long. As soon as I arrived and completed a short form (Ebola screening), I was taken back to be seen. Very little waiting time between being taken care of by different people, as well.
Even though I already know quite a bit about the condition I came in for, they made sure to inform me of everything a person would need to know. I was also happy that the medicine that was prescribed was among the lower priced alternatives.

Previous experience here was excellent until today new Dr. Don’t knw here name don’t care… came in kas i ate something and it made me sick… she did about 4 test couldn’t diagnose me with anything… last time she saw me was to tell me her shift was over… so i had to self diagnose WebMD. …suggestion get to know your Dr name and have him/​her help u not anyone who just graduated. …

I came here wanting to avoid the ER wait times. I used the web check in service they offer, which is great. I just check in online, then they call me when I can come in. The whole ordeal, including x-​rays and strapping me into a fracture boot was less than 1 hour. My only irritations are I was referred to a ortho surgeon, but they continued to pursue me coming back in for a follow up? Dude. No. Also, on the weekends, they cannot verify your insurance. Since I’m with United Healthcare, I had a flat fee of 140 $. I can see how people who have a urgent care copay would be pissed about this. I know I’ll be reimbursed, but I think this could be a deterrent for others.

Everything was OK until I went to check out and pay. I was given my total and attempted to pay with cash. «Sloan» asked if I had another form of payment because she had no pennies. I said don’t worry about the pennies. She said she had to because it would throw off her drawer. I then told her again that I had no other forms of payment besides cash and what did she want me to do about it? She slammed the drawer and said it was just a question?! I didn’t say a word because I’m not feeling good so I let her bad attitude slide. However she must of been having a bad day because her attitude was horrible! Why do places like Carenow have people like this waiting on sick people who come to their business to seek medical help. Sloan should not be working with the public if she can’t be professional. I mean really?! You have an attitude because I didn’t have 4 pennies!? Who’s fault is this?! Your running the business not me! I will never go back because of this girls in unprofessional attitude! She needs to be lucky she has a job in today’s bad economy.

I was not impressed with the care I received from this clinic. I went there seeking care and was advised to undergo several blogs tests. I was told someone from the clinic would notify me within 2 to 3 days. I head nothing. In day 3 I called and was told my results weren’t in yet and that someone would call me. I waited a week and heard nothing. I called again and a deck clerk read my results but could give me no additional info. She advised me to speak with a nurse and forward me to a voicemail. 3 voicemails, 2 days, and over $ 200 later, still no response. I still have my symptoms and that seems to not matter. I wouldn’t advise anyone to come to this clinic. Their client follow up it’s terrible!

I utilized the online check in program which saved me from a 1 ½ hour wait. Treatment was courteous and friendly. Waiting seemed to be the usual for a walk in urgent care center. Technicians were all easy to communicate with and were kind.

This place is probably fine if you have something simple like a common cold, but if you have something that requires labs, you may have to pay a lot more. I forgot if I had a yeast infection or UTI when I came here, but I was told it would be $ 600 more for the labs. The doctor was nice enough to let me skip the labs and gave me a prescription anyways. However, I did not want to unnecessarily take medications in case I did not have an infection, and it was a weekend, so I decided to go to another urgent care in North Dallas where the pricing included all labs. I was a student and did not have health insurance at this time, and $ 600 seemed excessive for that type of lab work.

An efficient operation, but be sure you check in online. I heard one person their complaining about having sat for the last 4 hours, and I had only been there for a few minutes. They are fairly upbeat, which is important as you are dealing with a medical team not your own. The good thing is that they have nearly all the test abilities onsite. The bad news is that if they send out for a test, you have to pay again to get the results, even if they are negative… Not very nice… They do provide some superb options in terms of hours of operation.

Web-​check in is wonderful, wish all doctors offices would implement this. Check in online and they call you when they are ready.
The doctors at this location are really thorough, take their time and aren’t afraid to write any prescrips needed! I’ve starting coming here instead of going to my PCP/​Internal Medicine Doctor!