AutoNation Ford Fort Worth

This was the slowest dealership I have ever dealt with when it comes to buying a vehicle. It took 3 hours for them to finally get a deal together, and that deal was not nearly as good as other deals I had worked up at other dealerships.
First, they have to try to sell you on how straightforward they are; then drive you over to meet their appraiser for your trade-​in. Who cares– just tell me how much you are giving me for my vehicle. Anyway, then after so much back and forth, they come present you with their deal. They were trying to give me much less for my trade-​in than other dealerships, and they didn’t come down that much on price. So much for that straightforwardness they try selling you at the beginning. The sales lady even tried the «sign at the bottom of this page that if I get you into these payments, you will buy today». When I asked her why, she said it is so the Sales Manager will work harder to get me a good deal. I refused to sign a handwritten «contract». Shouldn’t you be giving me your best deal from the beginning to earn my business? Oh, I guess not, I must have confused with the straightforward dealership you were trying to tell me you were when I first arrived.
So after all of the back and forth and 3 hours later, I finally walked out when they were working on another one of their «deals» for me. The sales lady then called me back and asked where I went– I told her my wife was waiting on me to get home and I got tired of waiting. I told them to get their best deal together and call me back when they wanted to do business. She told me she would get with her finance manager and call me back that same night– I never received that call. I guess my business wasn’t that important after all.
Thanks for wasting my time. I guess I will see if Sam Pack’s Five Star Ford can use my business. With how big Autonation is, maybe they don’t need my business. I know I will not be stepping foot in one again anytime soon.

Great place to buy a new car.
I got the service plan with free oil changes and tire rotations. The only problem I have had there is once when I came in for a free oil change and rotation, they fixed my tire and changed me $ 25 without discussing it with me first.

I bought a used 2012 Ford Fiesta from them last year. Since day 1 it has given me problems. The acceleration is either extremely sluggish or lunges forward, the car shakes violently while accelerating at low speeds, and there is a horrible grinding sound during acceleration.
I’ve brought it to the service department 3 times. The first time they replaced my clutch. Same problems started a week later. The second time, they «reprogrammed» it. Same problems a day later. This time, they’re saying the clutch needs to be replaced again? It’s only 3 years old!
I went in yesterday to ask about trading it in for something safer and more reliable and they tried to tack 5 more years onto my loan payments and charge me $ 14,000 for the trade in I wanted, saying my car was worth HALF the price I purchased it at ONE YEAR AGO.
To top it all off, this second clutch is on back order for 8 weeks and they’re trying to assure me it’s «safe to drive» until then. The mechanic told me they «can’t put you in a rental for 8 weeks.» I can’t even accelerate properly.
When I went to pick up my car this 3^rd time, the garage was empty except for the salesman who sold me the lemon, who is now a mechanic, and as soon as he saw me he ran to the back. They had some kid pull my car around and hand me the keys, said have a good day, and also ran to the back. No one explained what, if anything, was done to my car. I was supposed to have a recall worked on for door latches that come loose causing doors to fly open spontaneously.
I’m at a loss for words and I have no idea what to do besides continue driving around in a death trap and eventually kill myself or someone else.

Unfortunately I’ve found most of the negative comments on here to be true. I scheduled an appointment to have a couple of things taken care of on my F150 (great truck, love it). Arrived early to six service advisors sitting in their chairs doing nothing, chatting, etc. I got out and walked around my vehicle once before I was offered assistance which turned out to be, I’ll get your service advisor. Another five minute wait before the same guy comes back to take care of me. Doesn’t look at any of the issues I wanted addressed, just wanted me to sign their authorization document. Four hours later I call to check on my vehicle and find out my appointment was to get in line to have my vehicle looked at and it would take 24 – 48 hours to have the problems diagnosed. Three days later I get my vehicle back with only one of my three problems fixed. Five minutes to pay my bill and twenty to get my vehicle. I could see it from the pick up area and could have got it myself if they would have given me the key. Every time I spoke so somebody I had to re-​explain the issues I wanted addressed and the notes on my receipt were all wrong. Turns out, unknown to me they did some recall work on the differential. Pretty sure that was their motivation since my problems were simple and they wanted to get paid from Ford. I felt lucky to get my vehicle back. So far it looks like they didn’t add any issues to my vehicle. Every time I’ve been their the employees are sitting or standing around doing nothing and I’m talking six to ten people. Can’t imagine how this place stays in business and did not feel like I could trust their work. Definitely poor leadership, staff unfriendly with a slow lackadaisical attitude. Molly, don’t bother leaving a comment. I feel your GM sucks too. He’s supposed to be the leader and sets the tone. Will not be back again and will make sure everyone I know hears about my experience.

I’d give negative stars if I could. I bought a 2009 Mazda3 on AUGUST 28. By the time we left the dealership, it was already closed but we noticed the front headlight and third brake light weren’t working. Don’t they perform inspections before putting a vehicle up for sale?!? Between ordering the lights (and fog light lens cover to replace a cracked one), almost a MONTH has gone by. I spoke with two managers and several different salesmen, parts reps and service reps to resolve these issues. Each said he would return my calls and emails, but failed to do so in a timely manner. Some did not respond at all. I was also informed that the license plates would be mailed to me as soon as they arrived, but that didn’t happen either. These issues were finally fixed on SEPTEMBER 25 (after waiting 3.5 hours). Never again, AutoNation. Never again.

We had an engine replaced in one of our trucks at Auto Nation Ford on Bryant Irvin Rd. in November of 2014 for a little over $ 5k.
In March we noticed it was leaking some kind of fluid & took it to a local garage to see what it was. They said it was leaking from the rear main seal & it should be under warranty.
We took it back to Auto Nation Ford & they gave us some BS, said it wasn’t leaking from there & charged us another $ 1200 for something else. Keep in mind this a commercial vehicle so we don’t see it on a daily basis.
In July we noticed it was still leaking. Took it to a different local garage & same diagnosis.
Fed up we took it to Grapevine Ford — we’d had good service there before but wasn’t in the area at the time of the engine replacement. We just needed if fixed & back on the road. Not only did they fix it fast — they transferred the warranty & fixed it at no charge!
The service department sucks.

Review for service center. Service provided 8÷25÷15.
The service department is horrible! The staff are not friendly. I have been here about 4 – 5 times, and each person I’ve dealt with has been unfriendly. They treat you like you are a nuisance when you arrive, and have no sense of urgency to help you. The wait times are outrageous. Even with an appointment made in advance, I was told I would wait over 2 hours for an oil change and car wash. When I told the person checking me in that if I would’ve known it was going to take that long, I would’ve arranged for someone to come pick me up, the man was unapologetic, and just said «that’s how long it always takes.» Well, that’s unacceptable. It sounds like they are putting profits above customer satisfaction, and booking too many at the same time! And if they are going to do that, they should at least tell the person making the appointment that it will take that long.
I deeply regret buying my car here and getting the extended warranty. Now I feel trapped having to use them. I might be driving to Arlington even though I live in FW, just for my service needs. They are THAT bad! But not sure if the other location is better? I’ve never been.
I bought my car in November 2013. The salesman was terrible. Didn’t seem eager to sell me my car at all. In fact, when I test drove it, he told me he was interviewing for another job! How unprofessional. It took me weeks to seal the deal. He rarely contacted me. I had to continually contact him to negotiate.
I won’t never buy a car here again, or recommend them to anyone.

Philip and Tony and the automation staff did an awesome job. Philip knows is stuff very knowledgeable and answered all of our questions on the spot. We walked in looking and might buy but we drove away in a f150. Tony went out of his way to make sure we got the best deal. Tonya who did the finally paperwork was very beyond courteous and funny!
We went to three dealership but autonation ford was the only one that wasn’t pushy nor begged for our business. We are very satisfied of our business with autonation. We will be back and recommend this dealership to our friends and family!

there were some hiccups

This review is about the Service department at this dealership. I do not recommend it.
— I waited 3 hours for an oil change, tire rotation and state inspection.
— While I waited, a couple was told after waiting for 2 hours that technicians would not be able to get to their car today.
The right thing to do is to give customers an accurate expectation of wait time.

My experience at the used Mazda AutoNation was disappointing and degrading.
Two stars — Tony Quintana for researching and locating the vehicles as per my stated requirements.
Negotiated a price over the email for an out of the door price and went to the dealership to be given a totally different price which was more than what a new cx-​5 was being offered for at an other dealership.
A different guy met me at the dealership (I was made aware of it in advance) saying he was the floor partner of Tony and he wasn’t aware of the negotiated price and wanted me forward the emails. In the end manager said they cannot imagine someone quoting this price as the dealership would take huge hit and said they would get back to me the next day.
I walked out. An 80 mile roundtrip and 3 hours wasted.
I’m not coming back ever.

Wow, I’ve bought new Ford trucks at 4 different dealerships over the past 12 years (one in SC, KY, MO and now AutoNation Ford in Texas)
These guys were incredible to work with, in particular Mr. ANDY PHAM, 5 STAR SERVICE, he goes above and beyond to make sure you get exactly what you want, knows how to make the transaction enjoyable, fast and Fun! I absolutely love my new 2015 Ford F-​150 and have been extremely impressed with Andy and everyone else that I interacted with there at AutoNation Ford! Thank you to Andy, your management team and owners, keep up the great work! You have set the bar where it needs to be, customer First, customer always.

Horrible customer service, very shady characters. Walked in ready to inquire about a vehicle in Stock and no one approached me, I had to approach Gabriel P. And even then seem shady. Bought the vehichle and was promised to fix something minor and when i called to collect he was extremely brief amd didnt seem to care no that he made the sale. No one cares if you leave happy the only motivation is the sale here. Avoid autonation go next door to the other dealership.

The wait on hold to speak to the service department was about 10 minutes and they were acting like I was inconveniencing them by calling. When I got there they quoted me a price and said I would be getting a full synthetic oil change. As I was looking at my receipt when I left, it said that it was a synthetic blend. To top it all off, they didn’t even run it through the car wash. I will not be returning nor do I recommend this dealership or it’s service department.
You will be better off driving up to Hiley Mazda in the North Richland Hills area where they answer the phone promptly, put in the type of oil they charge you for instead of something cheaper, and wash your vehicle after it has been serviced.

We had a great buying experience with Chris Smith at AutoNation Ford Mazda Fort Worth. Price negotiations were easy and painless. I would recommend him to anyone looking to buy a vehicle. He’s great at following-​up and has even offered to answer any questions any time of day about the vehicle after the purchase. Chris is a good guy who is working hard for his family.

Andy Pham is wonderful! Walked away with a brand new Ford Edge right in my price range!

So after the comment being left on my previous Review, I messaged the representative and gave my phone number as contacting the garage on previous occasions and proved unsuccessful.
I then received a phone call from the sales guy who sold me the car, apologising he hadn’t been in touch but would come back to me that day with an update for me. It is now over a week later, no email or phone call, which this garage have.
I have never experienced such poor communication and customer service before.
It was completely different when I was buying the car, they emailed me, called me, super polite, but as soon as there is a problem, they do not want to know.
This just re confirms my last review, I would never recommend this garage.

Will not go AUTONATION again. I went in to buy an auto. I had to go through a bunch of handshakes which meant nothing to me. The negotiations were CORPORATE meaning they were doing everything they could to rape the consumer. Was negotiating the price and thought the price was set. They sent in another worm salesman trying to weasel out another $ 250 out of me. I balked and threw my water bottle on the table. Started leaving and the sales manager worm comes charging after me saying he could authorize it without the $ 250. Guess the CEO wanted his pocket change which was a lot of cash out of my pocket. Anyway, I bought the auto but found they made a killing on me. I went out to the car and drove home. I found a dent in the passenger door, went back to get it fixed. They did the cheap method and did not totally fix it.
NEVER AGAIN WILL I GO TO AN AUTONATION!!!

John Beasley was a great service guy. My car was well taken care of and he made sure I got the lowest price I could. I got my car from her 4 years ago and have only used this dealership for any car issues. Never had a problem. I feel like everyone is honest.

Originally I brought my 2011 Mazda to this location for what I was told would be a warranty repair on my Air Condition compressor. That meant no cost, no hassle, no worries, woo hoo happy day.
I left my car with a customer rep at Autonation named Jose. Very kind, seemed experienced, carried himself professionally. Was then given a complimentary ride home, given it was within the 12 mile radius allowed for such. Very nice.
José called me the following morning to let me know there was impact damage to the AC compressor that would not be covered by the warranty. Price — 425. For an entry level member of the military, that will ruin your pay period.
I arrived at Autonation two days after leaving my car with them. I was directed toward the cashier by an older salesman, around 5’6′ with short hair, somewhat grey. This man does not make eye contact with you as he speaks to you. Unprofessional.
Upon arriving at the Cashier I explained my situation to a manager, who was nice enough to compromise with a 15% discount, possibly due to the fact that I was in full military uniform. Still appreciated.
After this entire outcome, inevitably I had to pay. The cashier’s name was Shannon. Shannon’s professionalism, calm manner and ability to maintain casual conversation while I was waiting made her ideal for her position as cashier. When you hand someone close to half your paycheck for an expense you had not planned for; these characteristics are vital in assuring the customer does not leave in a fit of rage. Just from the minor observations I made, I can almost guarantee the cashier to the left, a much younger girl with a negative expression, would have failed in this area.
I give Autonation three stars for customer service, one additional star just for their cashier. However nearly 300 in labor for a part that cost $ 23.00? That’s where my fifth star is, rattling around my head with the frustration of over-​charged labor.