Ajax Glass and Mirror

This company was recommended by my contractor, who is based out of Ft. Worth. The crew came out on ⁹⁄₂ to measure the new shower for glass. They returned on ⁹⁄₂₃ to install the custom glass. One piece (out of 3) was installed before they realized they had measured the largest piece wrong. Ajax did not call me to work out getting a new piece of glass; I had to call them to find out what was going on. They assured me that it would be a «rush» job and would be ready in about 1 week. I did not EVER receive a phone call from Ajax to update me on the progress of this order. NEVER. I had to call daily to find out what was going on; having to call was annoying enough, but what made it even worse is that one of the receptionists was quite rude and very unpleasant to talk to.
The new glass was finally installed on ¹⁰⁄₉ (TWO AND A HALF WEEKS LATER); I would hardly call this a rush job, since the original glass only took 3 weeks to cut. The original order included the Enduroshield treatment to prevent water spots. Considering the way this entire job had been going, I had a sneaking suspicion that the new glass would not be treated and asked the installer, «what do I do if the treatment is not on this new piece of glass?», at which time he told me I would need to contact Ajax. He never took me to the glass to do a test to show that it had been treated. Once we were able to use the shower, it was more than obvious that the new glass was not treated (but the original pieces were). I called Blake on Monday, ¹⁰⁄₁₂. He tried to make me sound like I didn’t know what I was talking about and that just because the water wasn’t being repelled off of the new glass like it was the original glass didn’t mean it wasn’t treated. Come on, REALLY? He also tried to make it sound like he talked with the installer and that he had tested the glass, until I told him about asking the installer point-​blank about what to do if the treatment had not been applied. (Seems like he would have shown me at that time that is was treated or not.) At that point, Blake made sure that it was alright to give my information to the vendor who was responsible for treating the glass. ONE entire week goes by (with ME calling AJAX almost daily) without a call from the Enduroshield folks. Finally, on Monday, 10/​19, I called Blake and left a very heated voicemail asking why I had not even received a phone call, let alone had the problem resolved. He returned my call and assured me he would get to the bottom of things. I had a phone call within an hour from the tech who ultimately came out to apply the product to our glass.
So, if you enjoy making angry phone calls daily to get things done, this is your company. I understand that things go wrong and mistakes happen; that is forgivable. What is not forgivable is a company that really couldn’t care less about keeping their customers happy and informed. I don’t know a lot of people that can just be home on a whim to accommodate repeated visits by installers. My husband who doesn’t give a flip about customer service (unless they mess with his money) has told everyone he knows, including the installers, that we will NEVER do business with this company again. We will also tell all of our friends what terrible customer service to expect should they use Ajax. I can only assume that once they get your money, they consider their part of the bargain complete.
***The only good thing we can say about this company is that Daniel & Drew were wonderful installers, hence the one star.

Debbie and company were a great help when I came to them with a picture of a bathroom mirror I wanted to replicate. They were very patient with me as I continually researched ways to make the mirror just right and were very resourceful in finding the necessary parts needed to achieve the modern look I was going for.
I have used them from everything like cutting a mirror down to size to a full bathroom redesign. I highly recommend them for any project.