Neuhouser Nursery

We just moved into the area. We went because we are completly redoing our backyard. Zack helped us and was great! We spent over $ 600.00 and still have much more to buy. Zack and his female manager help us and knew that we were buying items that would not be planted right away. Infact they set up to have a guy named Tony contact us about installing our plants. Zack many times told us that the plants we buy come with a two year warrranty. Tony did not call us for three weeks! Buy then we had found someone else. I bought 4 arborvities (sp)? One of them looked different than the others when it came time to plant. We decided to have the guy that was installing them not put that one in and we took it back down to them.
Well you really find out alot about a business in how they conduct themselves after the sale! The person female said she was the manager. Did not want to take the tree back. She kept stating that we had to plant it within 48 hours for the warranty to be good. I got on the phone with her and had a heated conversation. She kept saying this was all in the warranty brochure we gave you when you purchased! Duh, never gave us any info only receipt!
She finally agreed to exchange the tree. Then tells us that the warranty only covers the plants you buy for two years, however, here is the CATCH, they will replace the plant once! So if your plant dies within a month. Then they give you a new one, and it dies again a month later, your done! Not much of a two year warranty. Time specific warranty usually means that you are made whole for the specified period of time. I also asked on that day that the owner calls me when he got back in. Of course never heard anything, so I spent $ 2500 at another business! Hope it was worth the intial sale to lose my business forever.

Neuhouser nursery in Fort Wayne used to be one of my favourite places to go to in the spring. My mother and I would have an annual trip there and we loved wandering throughout the nursery where there were all sorts of nooks and crannies that not only held plants for sale but an assortment of garden ornaments– you’d wander off the beaten track to find yourself in a little wooden area full of gnomes, dragons, St. Francis statues, etc. It was fun. They also had a lot of plants that were hard to find. We didn’t go to the nursery last year but this year, we planned our annual trip and, just in time, Neuhouser offered a Groupon– $ 20 for $ 40 worth of plants. Unfortunately, the nursery has changed in our absence. Gone are the nooks and crannies. There are still ornaments but they’re not scattered as they were but clustered inside the main building. The plant prices have skyrocketed. We only got 3 plants for our $ 40 and, to be honest, we only bought them so the Groupon wasn’t wasted. If I’d have bought them at Lowes or Menards, I would have probably paid $ 20 for all three. While I know the economy probably has forced Neuhouser to change, the personality of the nursery has gone out the window. You can’t even just wander any more– at every moment, there’s an employee constantly asking you if you need help. While their helpfulness is appreciated, after, seriously, the fifth time in being asked, it got very annoying. I know that Neuhouser plants are still very good in quality and perhaps that’s why the prices are so high but there are very few sales, even on the plants that have already flowered for the year and are no longer in season. In short, I was very disappointed with the changes in the place and probably won’t go back. It doesn’t help that there’s another nursery right across the road with an equally large selection, lower prices and a lot less employees to ask if you need anything.