Hoover the Mover

Everything seemed fine until the day of the move when a driver showed up at my house. It was a driver from North American, someone who no one at Hoover the Mover had ever met before. He was terrible, he yelled and screamed and stormed out of my house because I asked him not to handle one of my items as he was (breaking it). The owner had to come out to my house to calm him down and I was still forced to have him as my driver. The other two gentlemen there packing the truck were just as shocked as me. They said they had never seen this before and had never been yelled at or ordered around as he was. The driver made them move everything twice and it took 4 hours longer than necessary.
Once we were at our destination, I received a call from the company that boxed the TV that said they would be there tomorrow morning to unbox in. Interesting considering the truck had not arrived and I had heard from no one. I call the «on call» number no answer or way to leave a message until the 5^th attempt. He said he didn’t know anything and they can’t do anything. Well ok then. Luckily I had the owners phone number from his visit to my house and called him. He was shocked and said he would figure it out. I have yet to hear back from him. I had to call the company back and re-​coordinate everything… isn’t that what I was paying the moving company for?
Upon unpacking the truck multiple items were broken and damaged and now they are saying they are not at fault. I have photos, text messages and witnesses to all of this. I wish you luck using themr review helps others learn about great local businesses.