Fort Washington Shell

I actually loved this shop when Brian was working there. I knew my car was in good hands. However, once he left, it went downhill. A problem was supposedly fixed, but this led to another issue which I asked them to fix. They charged me for this service and I knew something wasn’t right. I went to another shop who said the issue was not fixed at all. Plus when I got in the car, it was dirty and one of the mechanics left their soda cup. Maybe they were just eating lunch in my car instead of fixing the problem. And don’t bother asking for an estimate. They are going to tell you they will call to give you an estimate but then just do the work and charge.

Al has excellent customer service. He was thorough with explaining everything that was going on with my car and made sure to follow up with me in a timely manner.

Took my Escalade there for some work based upon good words I heard about their service. I brought my own parts and they did not have a problem with that. The quality of their work was excellent. The person I talked to (Brian) was extremely pleasant. The only small negative in my experience there was that they underestimated the amount of time it would take to complete the work on my vehicle. I was forced to keep my rental car an additional day. I let this slide because sometimes these things happen. Their prices were reasonable and I did not get the feeling (like you get at some other places) that they are trying to get you to pay for services or parts you don’t need. I highly recommend these guys. As a result of my experience there, I recommended their business to a friend of mine who was getting raked over the coals with excessive estimates by two other automotive repair shops (in Virginia). He saved over $ 2000.00 by going to Fort Washington Shell. That says it all.

I was thoroughly impressed with Brian and the team at this Shell station. Extremely courteous service, and a prompt inspection, followed up be what turned out to be a very valuable referral to a great tag/​titling service. This is an auto service shop that will continue to get my business.