The Turtle Source

I bought a tortoise off them. 10 days later he started to get sick after spending hundreds of dollars he passed. The test results showed he had been sick and not taking care of for along time. Please don’t buy off these people hope they get shut down.

Based on my recent business transaction with this place I would give it 1 star, however, I am inclined to give it 2 stars based upon the profound happiness I have with the Reeve’s turtle which I purchased from them almost 3 years ago.
My little turtle is doing great and I couldn’t be happier with his health and personality. Although, when I purchased him I did not have any issues that needed to be dealt with thus I did not deal with the customer service representative (s).
Based upon my recent transaction, which was to purchase turtle food, I would have to give the lowest rating possible. The food arrived in a box which was leaking pellets everywhere. I think it is safe to assume there was a trail of pellets from origin location to destination (Ft. Myers, Fl to Cary, NC). The food was supposedly packaged in a ziploc bag which had apparently opened during shipping. When I contacted the customer service email address the individual did not respond for 3 days and blamed the lack of response on the Holiday season «busyness».
In my email I informed them of the fact that food showed up opened and leaking. They did not seem concerned about this at all and informed me that this has occurred more than once before. They made no attempt to rectify the situation and obviously were unconcerned with keeping me as a customer. Furthermore, I paid more in shipping than the actual product, thus I feel that it may not have been worth the money or hassle.

Awful customer service. Cancelled order because of abhorrent service. There are 100 other places much more deserving of your business, check them out before patronizing this establishment.