Rooms To Go

Our salesman was energetic and very helpful from the moment we met. I forgot his name. He would run around and try to find matching pieces, color coordinate things to my taste. He listened to what I was needing. He succeeded. I bought a whole living room set with couch, loveseat, end tables, coffee table and lamps. Then went back to buy a curio cabinet 60% off. I love the pieces. The quality is good for the prices there. You could go to more expensive stores, but they were thousands more.
The only issues we had was that a couch had a tear in the material, but customer service exchanged it no questions asked and within days of my request. One lamp had a issue, but again customer service exchanged it. I’m very satisfied after I got the replacements.
I wish I remember the salesman name. I should get recognition.
As far as the poor reviews go on them most are about warranty after the 1 year warranty is up. That is the customer responsibilities to understand the warranty is only for 1 year. They offer to purchase 2 – 3 year warranties on top of the manufacture warranty. Buyer needs to be aware and not bash companies.
The poor review regarding the photo of poor quality, again, buyer needs to understand what they are buying. Most leather furniture is only leather where the body touches on top. Sides and bottoms are «Bonded» Leather and wear differently. Be aware and protect material properly.

The worse customer service you will ever get, yes the salesperson will kiss your a$$ to make a sale, if you have any problems after a sale… well good luck to you, if you buy anything from this company you better pray nothing goes wrong… you will be spending hours on the phone and you will be talking to unprofessional customer service personal.
Read all reviews and you can see real fast that this company get good reviews only from customers that did not have any issues after the sale and bad reviews from EVERY customer that had any issue after the sale.

Better hope nothing goes wrong with whatever furniture you buy at Rooms to Go. After the 1 year guarantee expires, you’re on your own. The sleeper sofa I purchased from them required repair a little more than a year after I purchased it from them. OK, I don’t expect them to fix it for free but they should at least have a repair service that their customers can use at a charge after the first year. When I called them they just washed their hands of any problem because the year was up and basically told me, «sorry, can’t help you».

Worst customer service i have ever experienced. The guy i bought from told me nothing but wrong information and it came back to bite me. I will never buy from there again. The managaer joey is a complete jerk and doesnt care that his workers for the most part are incompetent because they are his «friends» I’ve never been treated so poorly.

Worst experience ever. Our salesman Randy told us they had a 90 day same as cash program… Turns out it is a rent a centre scam it cost us an extra $ 300 for their same as cash deal. What scam artists, they brought us a used couch (a return I’m sure) we had to pay extra to get a new one. They also told us they would report our good credit for 18 months, if we pay it off in 3 that is also against the law! These guys are total liars and scumbags. Buyers beware, don’t fall for the lies.

Purchased a Cindy Crawford bedroom set in April 2009. Also bought a mattress and box springs. The mattress started sagging in the middle with in six months. The drawers on the dresser never want to open properly. When I called and asked about my warranty I was told to call some other company left a message never got a call back. I have purchased furniture there in the past and I’ve been satisfied but I would never buy a mattress from them ever again.

I’m sorry to see the lady who reviewed before me had a bad experience, because we had a very pleasant one. Ordered bedroom furniture and a sleeper sofa from them, and I love them both. The furniture seemed quality, was a reasonable price, and looks great in our house. And they delivered the next day. The sales guy was very helpful, and didn’t push anything on us nor try and talk us in to anything more expensive. We were very specific with what we were looking for, and he brought us right there. I will shop there again.

Went in today just to look around, ended up spending close to $ 8k on furniture. They have a huge selection, you can mix and match, plus the man who helped us didn’t hover and crowd us as we walked around. I had a very positive experience and I recommend this place.