Promenade At Reflection Lakes

I have lived here since Sept. 2015. While the grounds are beautiful and my neighbors are nice, and it is dog friendly, be aware that you will be awoke early morning hours to dogs barking as windows do not block noise. I did have an ant problem when I first moved in and they increased when it was first treated. I did have to pay for pest control as it was added to my rent, and monthly is added to my rent for that service. I additionally have purchased ant traps and other sprays to help with that issue, which is mainly in the late summer. But we did get them under control. PLEASE NOTE: They do not have microwaves or lighting in any bedroom or living room, so please budget for that when you move in. It’s not something you would think you would need to have to supply as they don’t mention it when you walk through the model. Maintenance will install any ceiling fan you purchase though. My kitchen flooring (vinyl) has knife marks and gouges over the whole 12 ft. X 3 ft piece. I asked if it could be replaced and in three months have never had a response back. The bathroom fixtures are old and bathtub fixture doesn’t work properly in the shower position. My 1 bedroom plus den, 1 bath is $ 1200/​month when adding the additional fees.
I have had a recent issue with on call maintenance. Dave did NOT want to come out when I had a mechanical issue because it was a weekend. Dave, at Reflection Lakes, is the most UNPROFESSIONAL person I have ever dealt with. My water heater stopped working so called and was told to reset breaker on a Saturday. After resetting I heard a loud pop. The next morning, which was a Sunday, I reset breaker again to see a huge spark come out of my water closet and a burning smell. I left message for maintenance to come and then called Fire Dept. After Fire Dept came they said I could NOT reset breaker and he had to come and fix it. I found voicemail asking me to call him after Fire Dept. left. He stated it would be a while as he was eating. He came and had an attitude immediately. He did not talk and when I asked him what he thought it was he showed me a fried wire. I asked him if he was an electrician and he said he had been there for 10 years and I could hire an electrician if I wanted and pay for it. He started to walk out my door and I asked him if he was going to fix it, after I told him I would not be paying for an electrician to fix it, and his reply was «I’m thinking I will fix it». He continued to be defensive when talking with me, when all I wanted was to make sure my apartment was safe. My husband was on the phone with me out of state at this time and said it most likely could be the heating element and when the water filled back up it would just blow again and re-​fry the wire. When I mentioned my concern of this he glared at me, said nothing and walked out the door. I do not feel safe when it’s a weekend in regards to the mechanicals not working if he is on call, as I am a single parent in FL. I would not allow him back in to my apartment ever again. When contacting management they disregarded my concerns of him. They tell me there is a manager but in the 7+ months I have lived here they have told me the manager will contact me over issues and concerns and I have never talked to any manager. One of my neighbors is on the first floor and has had rats choose through her lanai repeatedly.

I lived here for the entire four years I was in Fort Myers. This place is fantastic — great location in Fort Myers, a well-​maintained property, attentive management, extremely responsive to maintenance requests, and incredibly safe, which was a huge priority for me as some areas of Fort Myers are pretty sketchy. There is a beautiful lake with a 0.5 mile walking trail around it. Very dog-​friendly population as well. I did have ants at the very beginning of my first year, but after a series of pest control appointments (paid for completely by the Promenade), I never had a problem after that. Noise will vary based upon your neighbors, but the buildings are built well and I rarely heard my upstairs neighbor. The one complaint that I would have is that the rent increase per year was really tough — maybe they value turnover more than maintaining long-​term tenants? However, if you can swing it financially, I highly recommend living here. I did a lot of research each year for a cheaper place to live, but this place continually ended up as the better option.

A beautiful place to call home. I lived there for 3 years recently bought a home. I highly recommend this apartment .the office staff. maintenance were exceptional. The grounds gorgeous with a beautiful pool. great location.

I lived here for almost 5 years. The entire staff, from office to the maintenance are very responsive and friendly. Moved because we decided to purchase and outgrew the space. The grounds are beautiful. All service calls were taken care of immediately. Kudos to the staff. I wish there were more like you ladies. I’m going to continue to stop by when I’m ever in the area.

I LOVE this apartment complex. We moved to Florida from Virginia and picked this apartment based solely off internet information. What a great decision! It is gorgeous here. A lot of great people. I just bought a house so will be moving soon. Rather than looking forward to moving, we are dreading leaving! Seriously, this place is like paradise.