Greyhound Bus Lines

From the first hello to the last hangup this is by far the WORST experience I have ever had purchasing/​usung a ticket.
First, I made sure that I spoke to an actual human to help me buy a ticket for a friend, who was stranded in a strange city and endangered. I made sure the man on the phone knew she was endangered and that she needed to get on the next available ticket that would drop her closest to her vehicle in Houston. He said he understood. I told him which of the bus stations was within a few miles of her car and that she was already at the station in Indianapolis with absolutely no money to her name. He assured me that by me purchasing her ticket over the phone with my credit card that she could board the bus to Houston with the ticket number/​confirmation without any issue. WRONG! And not to mention that it took me an HOUR to buy the ticket to begin with.
The ticket had to be printed from MY email. Ok… seriously? she is at the station in Indianapolis. I am in Florida. She had no money. She was told she couldnt board the bus without a printed copy of her ticket. No one volunteered that she might be able to get it printed at the station… of course that didnt matter ultimately anyway because it COST MONEY… that she didnt have.
So I called back to try and change her ticket to something she could board with. But I was hung up on… more than once. Every time someone wanted to transfer me I would somehow become disconnected and hung up on. So now we are closing in on her time to board the bus and we still dont have an answer as to how she can get that ticket that cost too much to have to put up with this sort of hassle.
I finally told her to ask the ticket counter person if there was any way they could print the ticket if she had the email… finally we got a yes! However… it cost money$ 20 she didnt have. Not something I could pay for over the phone because they cant take credit cards there. Seriously? Again? After some deliberation, and some begging she got the person to print it for her anyway because we had no way otherwise to get that ticket printed and in her hands.
Great! So now she is on the bus and headed to Houston… all that went fairly well as expected. No issues until she gets to Texas and discovers that the ticket I had asked to end within a few miles of her car actually ended 20 miles from her car and in the worst part of Houston.
An abused broken woman left at midnight in the worst part of Houston, 20 miles from her car with no money for a cab or other transportation, and NO ONE bothered to tell anyone that this was NOT the station I had asked for and had been told was the final stop on her ticket. If someone had warned us that this was the case I could have made plans to get her picked up ahead of time and avoided a dramatic end to a horrible experience.
I will never use Greyhound again. If I am faced with this situation again, I will likely choose train or plane. The bus is obviously antiquated.
I also tried to fill out the survey so that I may get this across to who ever it concerns but even that is a joke. Answer 2 questions about which method you used to purchase the ticket, and poof! You’re done. 100% Really? Because that isnt a survey… that’s a sorry excuse to send me more spam to my inbox.
This is that answers to my survey… Greyhound has FAILED on every level of experience from the first hello to the final bus stop.

HORRIFFIC CUSTOMER SERVICE!
receptionist had a bad attitude with multiple customers and replied sarcastically to my questions. Bus driver was rude and insulted us, said he had an attitude because he «deals with a lot stupid people.» This resulted in a confrontation, we were stranded, our traveling plans ruined, and the supervisor decided not help with the situation.
You are better off paying the extra money for employees that treat their customers right and help them get to the right place without any hassles.
No one should have to go through what we did!