Enterprise Rent-A-Car

Traveling to Florida on business, but wanting to stay on for a week to enjoy the area. After reading many terrible reviews for other car rental companies, I almost just changed my plans. Other companies may appear to be cheaper for a weekly rental, but they add on phantom fees and will really overcharge you for toll payments without the chance to opt out. I used Enterprise in Puerto Rico and was pleased to find that the amount quoted was the amount charged.
My experience with Enterprise at this location was great. The car was in great shape and I was in and out quickly. I was even able to change my return location to the Fort Myers (RSW) airport which made it much easier for me — and without any additional fees applied. I appreciated the high level of service and accommodating my plans. Would definitely use again.

Great experience! They were helpful from the start on the phone and professional. Our AC stopped working about 20 mins after picking up the car (and it was a record heat day) so I called and Brenna told us the nearest Enterprise to where we were at the moment, to go to for help. They put is in another car immediately, no problem. The price was the best we could find for our stay in Florida. I will definitely use this location to rent from next year!

I was jerked around at this location. I reserved over 1 week before traveling on the Enterprise website which did not give me an email confirmation until the day before my travel. I received not one but 2 separate confirmations so I called location to clarify. I spoke with Kyle Zech who told me when he saw the duplicate he had deleted one (he told me which one he kept in the system) and I could respond to the confirmation for the other to delete it. I Followed instructions, deleted the one and got confirmation that the other one was deleted. So, I called back. I discussed my Saturday (day before Easter) pick up and asked If there would be any problems dropping off Sunday (Easter) per my itinerary. He said no problem just drop keys in drop box off at scheduled time and I would only be billed per my agreement. When I picked up car, Kyle was not there, car was not ready and salesperson wrote up 2 day contract. I explained my discussion with Kyle and plans for Sunday drop off. she said no problem, sign here, here and here and I’ll fix it in the system. I told her I could wait for her to fix and then sign. She did, I dropped before my contract drop time Sunday, dropped keys in drop box as instructed. Then got bill for 2 Day rental. This must be Enterprise policy or their tolerated policy because they all
Seems to work together to treat me poorly. I have used the company before in other locations but would never do it at this location again. I realize this was Easter Sunday but I did drop during their normal hours and I’m sure they have cameras to prove it. I’m not sure what incentive the employees have to get an extra day out of someone but I can’t imagine it’s much. Kyle’s card says he is the Branch Rental Manager

Kyle takes the award for helping sort out my bill when I returned the car. There had been a problem with the original car – nothing dangerous, just an annoying service light – so I had switched cars in Stuart. Thank you to the folks at that office, too (Brad?), as they navigated the switch-​out beautifully. But when I returned the car to the Ft Myers location, my bill was surprisingly high. Thank you Kyle for being so gracious, calm, generous and helpful.

The best the fastest and even manager introduced himself and asked how i was doing. In and out in under 15 min, where can it get any faster? My car was not available but i was put into upgrade. Cant complain about that. Will use them again if in area!

I rented from the Enterprise on Daniels Pkwy and had a great experience. I dealt with Kyle, the manager. I had reserved an economy vehicle, but needed a USB port. He upgraded us to a nice Lincoln sedan at a very minimal upcharge. He was very friendly, pleasant, and efficient. Knew what he was doing. I then called the day before the vehicle was due to be returned and asked him if we could keep the car for two more days. It was no problem at all, and he gave us the same rate. Again — quick, friendly, efficient. And the rate was great. I was visiting my father in Fort Myers. I gave him Kyle’s card and told him to send any future visitors to that office.

Excellent service and incredible customer care. I arrived an hour before closing with a reservation and Crystal took care of me. I was stressed — won’t go into that here:), but she stayed calm and even though she had to give me another vehicle — it was only because she noticed something on the driver’s seat and did not want to have it get on my clothes. She decided to upgrade me rather than make me wait anymore as it was getting dark and I was unfamiliar with the roads. She made sure we looked the car completely over, she asked me everything she needed to help me know if this upgrade would work for my needs, and she told me I could return it if I was uncomfortable driving it. She then made sure I had her biz card and told me to call with any questions.
I love this place!

Wish I could remember the gentleman that was working the desk, but he was so friendly & helpful & PLEASANT. Most pleasant rental of a car that I have ever had. Plus he saw that I was wearing a hat with USA ARMY on it & he immediately thanked me for my service. I truly appreciate that. He insisted on loading our luggage, so that we didn’t have to lift it.
What a great ambassador of the company.

Drove a nice/​clean car in Naples after waiting a bit too long in the line at RSW Enterprise. Their staff friendly and professional. After returning my car and entering the airport i realized I left my expensive glasses in passenger seat. Called them immediately but had to leave message. Called two more times from Richmond, VA and spoke to staff who assured me I would at least get a return call to inform me if glasses found or not. 2 months later… still waiting!

I’ve only rented a car a few times. Needed one for a wedding in Naples and a friend recommended Enterprise. The car was solid and initial service was hospitable. The big issue I had was returning my car. I didn’t remember what the gas agreement was and it wasn’t posted on my bill, so I filled up the car full and drove 2 miles to the airport to drop it off. When I dropped the car off, I advised the representative that I filled up the car and needed to know what my agreement was. He stated «You are fine, if it’s full you wont be charged.» 2 days later my Amex was billed $ 39.96 for a fuel service charge. I called Enterprise, they have no 24 hour customer service number. I then filed a claim with American Express turned in my paperwork, etc. 30 days passed and my claim was denied stating I turned the car in on ¹⁄₈ of a tank. So now I’m out the gas, the charge, and the hassle. I guess they don’t understand if the experience went well and they were honest, I could have been a renter for life.
DO NOT RENT FROM ENTERPRISE!!! You have lots of options…

Exhausted after a long journey, I found a rental rate online as I waited in line at the RSW airport rental counter. Without time to keystroke the rez before it was my turn at the counter, I asked if they could honor the rate. The guy said no, it was an online rate. OK. I get it, but I knew other agencies honored their online rates if you could show it. When I did, the attendant was surly and said that maybe I should go ahead and make that online rez since I already found it. Wow. I know that you can be a customer and enter a hostile workplace, but this was weird considering that Enterprise sits cheek to jowl with other agencies. So I stepped back away from the counter and Enterprise line and made my online rez with their competitor, Dollar. See ya.