Broward Factory Service

It’s a shame that there isn’t an option for zero stars. This company is nothing short of a JOKE. First of all the women in the office are extremely rude and disrespectful, TERRIBLE customer service skills. They will lie right through their teeth regarding a part being ordered/​when it will be in. Next, if your AC goes out after regular business hours, forget it. Without exaggeration, my ac has gone out three times and literally all three times the tech calls and says «turn your ac off well have to call you Monday to get you on the schedule.» One tech said «idk what to tell you, we don’t work around the clock.» Btw it was 5:30pm. I practically begged the tech, letting him know I have a newborn at home and his response was «well you’re going to have to take that up with the office ladies, that’s not really my problem.» This company is TERRIBLE, and I’m pretty forgiving. If it wasn’t for our landlords choosing this company as their service company, we would have gone with ANYONE else in lee county after the first time. Lost AC two days before Xmas eve, didn’t have air until almost two weeks after that. It was awesome watching my kids open their Christmas presents completely naked and sweating. If you know what’s good for you, you call anyone else. Maybe even google how to fix your ac, much better luck than counting on these unprofessional people.

The level of incompetence of this service is staggering.
Almost always late to appointments.
Terrible phone service when calling.
Always need to explain things several times to the woman who answers the phone. And when you try to explain her only answer is «Don’t tell me I’m not the,…» Plumber, electrician, or AC Tech.
For several repairs the first tech will come to assess, then order parts, second tech arrives always missing all of the parts and needs to re-​order and come back athird time.
I’ve actually had work done by their techs who have reconnected everything wrong, the next tech who comes out to fix it is shocked by what had been done and then their management denies everything.
Avoid this company like the plague there are better ones out there.

Great job by the gang at Broward Factory Service in Fort Myers for getting our AC up and running again! Whew, cooling down already.