Rockwell Cycles

Great shop! Nicole is really on top of her game. It is so nice to be able to make an appointment and have your bike rolled in exactly when they say they will. Also, while I was there a few riders had a mishap and got hurt going down. The whole shop rallied around helping them out. One salesperson even gave the rider a ride to the train station. Will was fantastic talking to me about the condition of my bike which I really appreciated. I even got to hang out on a nice couch with complimentary wifi and cable. There is a barbeque restaurant within walking distance so while I ate Will took care of my bike. After you get to ride around seven lakes drive!!!

Top notch shop.
I’ve been to ALOT of dealerships none of have the family type atmosphere found At Rockwell.
I purchased a Monster 1100 Evo from these guys they could not have been anymore accommodating and knowledgeable.
The service department takes awesome care of your bike and give it to you straight. They also do a pretty good job of explaining things in a way that’s easy to digest.

I did a ton of research online when deciding where to bring my ’14 Monster 696 in for the first service, and ultimately decided on Rockwell’s. Nicole helped me schedule my appt and was able to fit me in last minute on a Saturday early in the season… I even ended up coming in late the day of and was still able to get the bike taken care of.
Definitely way better prices than other shops I called in the area (I’m located in NYC), but more importantly I felt like Nicole, Gary and everyone else who helped me out really cared about making sure the bike was in perfect condition and also went out of their to make it a good experience for me as a customer.
The service itself wasn’t rushed and Gary helped me check a few other things on the bike I had questions about without hesitation (suspension, etc) and helped me put on a few accessories I bought while waiting. Nicole was really friendly and was able to find & order black seat cowl screws that I had been looking for online.
Overall, it was an awesome experience and I felt right at home (even as a girl/​first year rider). I can’t see myself taking my Monster anywhere else!

A quirky bunch but in a good way. Always friendly and willing to help. When I was looking for a bike I went up from Manhattan on the train and they picked me up at the station. The used bike they had was not what I was looking for, I felt no pressure and received a ride back to the station.
I bought a bike though cycle trader and came to them for service. They remembered me and came out to look at the bike and said I got a great deal. They were more concerned that I was happy than if I bought from them. Service was quick and reasonably priced.
Now when I ride up to Bear Mountain I always stop in and see what they have in the show room and chat. I’m not the only one. They have a parade of bikers coming through and they seem to know everyone.

Best Ducati service center in NY area. Service is superb. Will put in time to answer a million questions to ensure your prized bike comes out just as you hope. Will match online prices for parts. Service is not cheap, but comparable to the dealership in the city and you get what you pay for. Rockwell is top notch, A+, and goes the extra mile (literally, because of blizzard I was not able to pickup so they trucked bike into the city!!)

I’ve been to Rockwell a few times, mainly to stop in and look, sometimes to buy a t-​shirt, but never for any work on a bike.
Stopped by Friday to warm up after a freezing cold ride from Brooklyn on my new-​to-​me Multi. After talking to Nicole for a while, and perusing the nice showroom and plentiful accessories, she offered to check up on any recalls my new/​used bike may have, and to update my information with Ducati.
On my way out, I asked what they would charge to remove the ugly Evap Canister, she checked with Gary (tech), and came back with ½ hour of labor.
Went downstairs to find some lunch, thinking it would take Gary time to fit it into his multiple projects. I came back to find Gary had not only taken care of the Evap canister, but hooked me up with a new front brake lever, and had connected the bike to the computer to run basic diagnostics.
He even connected my heated gear lead for me, a 5 second job, but super nice of him to do nonetheless. He took it for a test ride, to ensure all was well, and gave it a clean bill of health.
Nicole and Gary were very kind, professional, and seemed very competent. It was an extremely pleasant way to spends couple hours talking bikes and having a nice warm lunch downstairs in the café.
I will definitely return there for further and more complex maintenance.

I bought my 2007 695 from Rockwell and have always found them to be very helpful and flexible with service drop-​offs and pickups. There’s a great vibe in the shop, it’s relaxed and while they clearly love motorcycles, they do not pressure their customers with heavy-​handed salesmanship or sell you on something you don’t need. If you want to learn a few things, chat with Gary or Nick and you’ll get an education on gear, suspension tuning, or motorcycle history.

If you walk into another shop on a Saturday with a problem they MIGHT let you drop off your bike and pick it up in a week. Rockwell on the other hand will always do their best to take care of you.
Contrast this with Ducati NYC that once quoted a 6 week wait for a warranty repair.
As a small family shop they may not always have every accessory in stock, but they more than make up for it with service and loyalty.

Showed up at Rockwell (on a busy Saturday morning) to get new foot pegs installed and my suspension dialed in. My bike was taken in right away (due to an appointment being tardy). After Gary made short work of the pegs, I received an extensive education on shocks from Nick Rockwell the owner who setup the suspension on my bike. The bike rides better than ever. Thanks Nicole and Rockwell Cycles.

A few bolts fell off my bike mid ride and they helped me out quickly without any hastle. Good shop nice employees.

Great prompt service. Open until 5 on Saturdays, which is awesome. Gave me a great price on a tire, which was very competitive (within $ 5) with Revzilla and other online sources. Nicole was very knowledgeable about what I needed and was able to give me a quote over the phone. They changed the tire in 10 minutes and got it done as soon as I got there. Left satisfied for sure. They will be getting my business in the future.

Took 2 days and $ 250 to get storage rack installed. 2 Saturdays to finish up; and the brake light was not installed properly to give it juice. Wouldn’t take the ride up there again.

As opposed to the Triumph/​Ducati dealer in the city, this place will let you test ride. Owner is willing to pick you up at the train station if you’re coming in from the city, which is a plus if you need to drop your bike for scheduled maintenance.
Always had a warm and inviting vibe from this place – though it may take a minute to get some attention if you’re dropping off a bike for service or checking out buying something new. It’s a relaxed atmosphere from the get.
My boyfriend bought a bike here and I would definitely come here if I were to buy new, too. Always look forward to coming in.
Only downside is they don’t carry much in the way of women’s riding gear from what I can remember.

I’m not sure what five stars would be, but these guys are really a quality shop. I can only ever get there on a weekend, so I end up having to wait around a while to get my service done, but they’ve always managed to squeeze me in, and they have always done a good job. Unlike some others, I’ve never felt like anybody was discourteous. Instead, they’re as friendly and open as they come. I would definitely recommend them to anybody needing work done on a Ducati or Triumph. From what I can tell, they’re likely quite competent on anything else on two wheels as well.

I too have to disagree with the other reviewers. I have always found them to be a good honest dealer especially in terms of service. I have taken the time to strike up a relationship with them and I have found them helpful.
Nick the owner does talk quite a bit but he knows more about bikes then most mechanics will ever dream off. The fact that he is honest is incredibly important. And also that he knows bikes inside out will save you money and worry.
This is a serious bike place with ducatis, triumphs and a couple of other exotic makes. It is not a chi chi hangout and the sales side is very downbeat with absolutely no pressure. You can sit on bikes and you can take every bike out for a test ride before buying. I have test rode about 10 of their bikes and while I go their often for service I have never bought one :) as I usually try and buy second hand.
They do not really discount much on sales price and they are up front and honest about this.
Basically I really like these guys and I feel the negative reviews here are simply not warranted and are mainly by sunday riders who don’t appreciate a good shop.
They do have racing weekends where they rent a track but I can’t comment on that since I have never been on one.

I have to disagree with the other reviewers. I have used Rockwell’s service department for a few years now and always find them responsive and friendly. Its in a great location to take a leisurely ride up to Bear Mountain and stop for a service on the way. You can wait while they work on your bike and grab lunch from the Deli across the street and enjoy a book on their outdoor seating area…
I have not bought any bikes from them… so cant comment there.

Does anyone see a pattern here? If you like being ignored and wasting thousands (yes, thousands) of dollars on incompetent service, by all means, have them fleece you out of your hard earned cash. expect an unkempt little man who will talk more about himself than your motorcycle or your problems. expect several visits to get your problem fixed. he will bill you for everything, regardless if he fixes the problem or not. i have never experienced such bad customer service in my life at any dealership. this happened several times until i was lucky enough to find european cycle services in middletown ny where you will find a gracious, extremely competent group of people who love what they do and know how to treat customers.

I too have had issue with the customer service. A few years ago I was all set with cash in hand to purchase an Aprilia scooter from Rockwell and when I went there to close the deal there was some event going on. I guess they were more interested in sucking down some brews than making a sale as I was told to come back during the week when it was not so crowded. So I did go get a scooter during the week-​at the Vespa dealer in Ridgefield CT instead!

Jill S. is right — I’ve been there before and never found them helpful, in terms of motorcycle or accessory sales.
I myself use Cliff’s BMW service in Danbury (as I also own a BMW) and would even use Cliff’s if I did not have a precision German engineering marvel.
Customer Service should be a key component in a business model for even the smallest of businesses. I recommend you look elsewhere for anything to do with motorcycles, particularly service.
Ride Smart.