Baron Pest Solutions

This company has been providing our pest service for over a year without issue, but now I realize it was due to our service man, Brandon. Since he has left the area, I have cancelled with Baron Pest and chose another area provider. The new guy sprayed last week and I’m still seeing a few pesky insects that are barely dead inside the house. This never happened before so I called and spoke to Caroline asking for someone to return to respray thinking the new guy maybe missed some or was light on the product. She asked me if I wanted to reschedule my June service to earlier or pay $ 38 for an unplanned visit. I asked if the guarantee their services. She put me on hold never to return. We were disconnected and she didn’t call me back although my account with my number was in front of her. So I called back and asked to cancel my service account. Caroline gave me Jamie who asked if I wanted to cancel because of service. I said yes, both pest service and customer service. She said I’m sorry — although never asked me what I meant or the situation to see if she found resolve. She then wanted to make sure I had mailed my payment in from the previous WEEK’s visit. That seemed to be her only concern — one time $ 32 payment vs keeping a monthly customer at over $ 350/​year. Sometimes it is the exact serviceman you get that makes you believe in a company. They lost an asset when Brandon left for Texas.