Smiles by Design

Dr. Schraw is a wonderful dentist and is so passionate about her profession and clearly has a gift to help people look and feel better. Her office is so helpful and encouraging. I highly recommend you use this dental team for your teeth’s sake.

Its taken me 4 years to have the courage to write this review. I am very disappointed in this practice. Dr schraw sent out an email falsifying information to a private email of another client regarding my children and I. Mrs. Schraw got caught up in a legal custody situation we were going thru regarding our children. Mrs schraw took it upon herself to write a letter regarding her thoughts that were not actual facts; rather a one sided story. I work in healthcare as a nurse based on my education and awareness of hippa laws I cannot recommend this practice. Very unprofessional to a previous client; as far as I am concerned this information should of never been forwarded via email to anyone that has no legal rights to obtain this. Will never be Back here nor recommended family and friends.

Dr Brianna Schraw of Ft. Mill, SC (Smiles by Design)
In Baxter Village is all hype and NO real dental care! I was a patient who required a crown to be redone! After Dr Schraw or more likely her office staff redid this crown, the tooth was lower and smaller than my other teeth and very coarse not smooth like other work I’d had done by other dentists! But most crucial of all, it became infected and my jaw was swollen and the pain was excruciating! I called Dr Schraw and left 4 messages that my situation was a GENUINE EMERGENCY and explained that I had an infection!
Not only was this the worse work I’d ever had done, but when I needed her for emergency care my call was ignored! My call was NEVER returned! If you’re gonna do subpar work, you ought to be available to help correct or aid in the damages caused by inept dental care!
BEWARE: Don’t let the location fool you, run don’t walk to ANY other dentist…
You couldn’t possibly received worse dental work and certainly NOT worse service!
NOTE: IF I COULD HAVE GIVEN ZERO STARS, I WOULD HAVE DONE SO!!!
It was not an option!!!

A crown put in 7 years ago by another dentist fell out as the glue has weakened over the years. Dr. Schraw was willing to come in on her day off to fix the problem and re-​glue the crown. I was initially very nervous that the exposed tooth could become infected by Monday but her immediacy (she was at the office in 10 minutes) prevented any larger issue and gave me comfort that she could be counted on. Over the years the staff has always been gracious, cooperative, knowledgeable, and priced right. Going to Dr. Schraw is a no-​brainer for my family and I.

Dr. Schraw’s tag line is her dental practice «caters to chickens». I don’t count myself in the «chickens» category when it comes to the dentist; regardless, I agree that they minimize any discomfort with dental procedures better than any other dental practice I’ve been to.
By far, the entire crew at Smiles by Design is the most pleasant dental staff I’ve visited. Everyone from reception to the hygienist to Dr. Schraw is professional, friendly, and efficient.
My son’s first dentist visit was with Dr. Schraw. We thought about taking him to a specialized pediatric only practice for his first visit, just to make sure we wasn’t scared off. We ultimately decided to go to Dr. Schraw based on neighborhood word of mouth from other parents. My son loved the experience (it was a pretty low key visit with lots of fun distractions just to make it enjoyable for him). He was talking about it for days.
The billing/​insurance process has been very smooth for me. For me, I clearly understood the total fees and our estimated financial responsibility for our insurance plan. That’s about as good as it gets for the chaos that is medical billing.
The only comment I’ve given to Dr. Schraw before is I wish she had the Prophy-​Jet in her office. It’s a very cool machine that «sand blasts» your teeth with baking soda. I had a crazy expensive dentist in NYC on Central Park West that used the Prophy… I’m not sure how much it really helped overall, but, it left your teeth feeling amazingly clean afterwards.
UPDATE: turns out Dr. Schraw does have a prophy-​jet! According to Mandi, the hygienists typically only use it for patients with significant build-​up. However, you can request it during your cleaning.
This is one dentist I’ll be happy to see every six months.