Liberty Travel

They are so unprofessional & irresponsible. My father purchased a ticket wasn’t able to travel because he got sick, had a doctors note and everything to get a refund. They gave my the run around telling me I had to call JetBlue when Liberty travel was holding the funds. They told me that my father could use the flight within a year, really he has terminal cancer and can’t travel. They had no type of empathy and just told me quote «don’t call us call JetBlue»

Called to book vacation 5 months ago. Followed up many times and was told everything was booked. We are leaving in 5 days, they agent is telling me he is still ‘finalizing’.

This is for the Liberty Travel in the Linwood Plaza as they moved from the 185 Bridge Plz location. My now husband and I live in condos nearby and thought it would be a great start to look to Liberty for possible honeymoon packages.
When we went into the Liberty Travel, there were about four associates working — none of which had other clients or appeared to be too busy. At first, no one greeted us or said hi so we walked up to a gentleman and explained our interest in their services. After taking some information down, he then seats us with the only minority in the room (my husband and I are both black). This should have been our indication to leave, but we spoke with the new associate. It turns out he was busy and he passed us off to a white gentleman who seemed very disinterested in us.
The bottom line is we are so happy they did not get our business and caution any minority who wishes to give them theirs. My husband is an aerospace and defense engineer and I am a self-​employed designer. Though that should never make a difference, the guy who took our information NEVER followed up with us.
In the end, we created our own honeymoon package to Aruba that lasted FIFTEEN days, and were full of amazing restaurants and activities. Stupid and bigoted mistake on Liberty Travel.