My Eyelab

My name is jerry and I have been to this location several times to get my glasses fixed properly sense they were not made properly at the other store in Boca, I was all ready to give up all hope until I met a pretty girl named Jodie who worked at Fort Lauderdale store. Jodie worked with me in satisfying my eyeglasses wants and needs.
I found Jodie to be nice and sweet, professional, and very competent.
Thank You Jodie for restoring my faith in My Eyelab.

Buy 1 get 1??? Are you kidding? Amazing!!! Joel was the best! Very patient with me and helped me get the best price for the most stylish glasses they had. Get here now!

Such a scam. All I needed was a new eye prescription for my contacts. My prescription did change so I figured getting a new pair of back up glasses would be smart in case. Some how the quote was 339 $. The lady charged on a 20 $ fee for glass lenses when I personally prefer the free plastic ones anyways. I disputed the price. The GM got involved and I said to him that I didn’t think it would be so much for a new pair of shades and a contact eye exam. Note: I use 1800Contacts for my prescription fill. He said back «how much did you think it was gonna be?» Least to say i walked out after two hours with no glasses. Lol never go to this place unless you wanna waste time and money

I hate here with a passion. Please! I pray to God you stay away from this dump. Bad service and ugly glasses and they do not have NO promotions. I hate this place! I don’t know how else to say it. The only reason I paid for the glasses is because they make you pay for the free eye exam ($ 59) then they credit the amount to your glasses and I had received my eye exam prior to finding out the hidden fees and had to leave the glasses I originally chosen. So they refunded me $ 20 after I had to argue about the promotion stating the exam was free. My husband had to send a picture of the promotion we received. I got these glasses because I already paid for it unintentionally.

Update: I was contacted by a member of the costumer service department the day after posting this review on Unilocal.He was very apologetic and helpful. He ended up giving me a 50% discount on the glasses I purchased and they would still remake the lenses to my current prescription. I don’t think many other companies would go out of their way to fix this situation, Overall this changes my rating to a 5.

Today August 20^th 2015 I was able to make my way to eye lab to pick my new lenses for my frames
The staff always quick on the spot to welcome you it seems before the front door gets a chance to close behind you when entering really gives you the impression they want your business. I can think many shops where the staff are busy texting on their phone than to welcome you… so thank you for being attentive !
Now the glass report: 1000 thousand times better than expected. The craftsmanship was of the highest quality.
I never discussed a change of the lens size or shape because my glasses are handmade with pecan wood and maple wood banded with 24k gold separation rings. Well the workers at eye lab copied the same style and placed the newest
Digital Lens… it’s so in the future most other eye shops have not even heard of this process. Google digital lens for the next generation in lens!
The glasses were perfect, sized perfect and even the nose cover pieces were replaced at no extra charge. Back in the old days they called my prescription bifocals. I am still not sure what you call these lens because they are of the latest and the greatest ! There is of course no lines in the lens, so 1960’s. The strength of this high quality at Eye Lab the digital process is integrated into the lens .
The real quality of this type of lens I noticed when I left the store.
I hopped in my car and could see down the street and still see the controls of the car sharply without a seconds delay clearly. Everyone that has bifocal lens knows this is the most frustrating thing about glass selection is driving and seeing the controls and traffic —driving on highways under construction with changing speeds and toss in those temporary orange trash cans on the highway to show new temporary lanes while in one of famous afternoon rain storms is a driving challenge-​honestly a life or death decision are made in a fraction of a second and if you can’t see your best you could end up dead and on the evening news.
I am trilled to death to have the best glasses and lens on the market. I am proud that eye lab called me at home about the process and made repeated calls to alert me the finished product was back in the store.
So I award 5 stars for high quality, high service, great location and the quality of staff at both the local shop and those at the corporate structure. Anyone that acts on improvements suggested in a matter of hours is surely to be in business a long time! Thank you so much ! Bobby

These are the worst glasses I have ever owned. The finish comes off and the arms just fall off after two months. The warranty is a joke. Do not buy it. Much better companies on line for less money and better quality

I came pretty skeptical about getting glasses or contacts. The advertised promotion and the trail pair of contact lenses where the initial reason. The staff was kind and professional and the experience was overall smooth and easy. I think a lot of the confusion from promo deals they have advertised came from those who didn’t ask the right questions, when I came in they had an answer for almost all of my questions. I usually have plenty. I was surprised honestly of how easy it was to get my prescriptions and contacts then be on my way. Had a great trip here and I’d recommend to friends.

AVOID THESE CROOKS! Bought glasses here that lasted just a few weeks before they literally came apart at the seam. Took them back since they were covered under warranty and was told they no longer carry those frames so they can’t replace them. They said I could get another pair for $ 40. WTF! Also when I first went there, they were advertising two pairs of glasses for $ 69 a which ended up costing $ 162. This is a shady business run by unscrupulous crooks. IMHO

Clean establishment, Timely fashion… It took about an hour from filling out the paperwork until cashing me out (FYI– if you want the $ 69.00 deal, (then do like I did) stick to your guns about it, don’t look at any other glasses regardless of the fashion. Lol. I’m giving this review Four stars only because one of the employee let me leave before I was to see the ophthalmologist one last time to monitor my dialated eyes and give me a diagnosis.
Now I have edited from 4 stars to 1 star due to the fact that they messed up (the left lens should’ve been for the right side), so I took them back and he fixed it there on the spot, come to find out the far distance was not the correct prescription, and of course by this time I’m out of the 30 day period to return or exchange– I still called only to have an employee tell me that the manager is busy and that he will call me back (have yet to here from
Him)!! As the saying goes «The cheap becomes Expensive»!, not only do I have these eyeglasses that are paid for, but now I have went to another company and its going to cost me $ 380, but at least now I know better!

Ok.
My experience was similar to all other reviews a bit of a scam
They made me wait, after bringing my own frames & my own prescription, they came up with a 568.00 price I went ballistic
Telling the salesman how far off the mark he was, he said iil talk to the manager & then came back with a 368.00 price
Still no good, I offered 300.00 they took it.
Makes me very Leary, not sure what quality of glasses I will get.
I put it on a credit card .
Stay tuned

This place is basically a scam. They will try and upsell you and then tack on tons of charges. You need a strong character to deal with people like this. When I first went in for their ‘deal’ they quoted me over 300 for their 69 dollar deal, after I refused and was about to walk out. The employee went to speak to the ‘mngr’ and I was able to pay the 69 for the glasses.
This is a place for emergency spares and even then you must be careful with dealing with places like this. Be warned

Great experience. All workers were really nice and helpful and happy go lucky :-)
Shout out to the girl who gave me my preliminary I exam… Really made me feel at ease
I doctor herself was not very chatty but did the job

I would never recommend this place and I won’t.
It isn’t about the fake promotion they announce, but how they try hard to make you confused and they do pretty well.
They make you pay for the eye exam first, they drop some medicine in you eyes for dilatation and only after that you can pick the frame of you preference. The promotion does not have any type of frame you can possibly like, so the sale rep convinces you to pay a little bit more than $ 69 picking from the wall explaining it is still worthy because it can cost you ONLY 10… 30 dollars more. Ok then!
But noooo, when you finally choose your frames (2.3 hours later) and you’re ready to pay comes the surprise: $ 300 dollars. What!!!
Oh yeah, in this case everything is separated, frames, lents, exam.
Wait!!! Nobody explained it to me, once you said the promotion included everything.
Eyelab: oh yeah, but I explain it now.
Me: Now? After 3 hours here?
Eyelab: oh, why didn’t you read the small letters?
Me: because you guys forced me to do the eye exam first and dropped some dilatation medicine on my eyes. Who could possibly read anything after that? Plus I asked you many time if it was gonna be only $ 30 more and you said yes. Is that a joke?
Eyelab: oh sorry, there is nothing I can do. So, you have a nice purse, a nice watch and you don’t want to play for your glasses?
Me: whaaaaaaaat?
What type of service is that?
Friends, never come to this place. A waist of money and horrible customer care. I’ll never recommend this place and never come back ever again.
I do marketing and promotions for living and it is faaaar from lying to the client. Customer care first of all. Terrible experience!

I did not experience any of the attitudes or poor customer service some of the others have written about. My sales associate was very nice and knowledgeable.
I will say that the lens «add-​ons» add up quickly — find your best price online before going into the store and they will price match. It saved me over $ 100.
I haven’t gotten my glasses back yet, but so far so good.

The staff was extremely courteous and helpful; Abisai did a masterful job adjusting my glasses and Jevon provided a wealth of knowledge and created a custom tint job for me a true professional. Adonis was great as well. Great team!

ANYONE REALLY THINKING THEY CAN GET TWO GLASS FOR $ 69, Can I SELL YOU A BRIDGE IN BROOKLYN TOO? The last time I got glasses I paid $ 400 with exam at my regular place and was not at all HAPPY with the glasses. This time I said if i pay the same price I get two. Went on Groupon paid $ 30 $ 200 in service. I got three glasses (one sun) for $ 400 plus I will get a refund of about $ 150, from VSP insurance that makes three for $ 250 or less than $ 85 a pair but I had a lot of extras, better lens, better frames, and insurance. The service was great, in and out, the doctor was very good and very caring. They have all types of frames from the best to the just regular ones. Its like do you want a Ford or a Mercedes. By the way I arrived 20 minutes early to do the paper work, so I will see what happens to my glasses during the next year.

I should have believed the reviews that I read before I went to the store. I have been waiting over 3 weeks for either pair of the glasses I ordered. The staff keep telling me a different story every time I call to find out the status of the order. The corporate customer service department was not helpful in resolving the problem. They made it clear that there was a no refund policy as the glasses were medical devices.
If I could have given this business a negative star I would have gladly done so.
Save your time, save your money, go somewhere reliable.

I had appointment for a «free» eye exam. They wanted me to purchase 2 pair of glasses
to get the exam for free, mind you I haven’t had the exam yet. I told them that if the exam showed I needed glasses I would go to other places for a second opinion before
I would decide where I would purchase from.
When I told them their ad (on channel 4 Miami) advertised «free» exam. The associate
said w/​a very sarcastic tone in his voice there is nothing in this world for free. I voided out the interview sheet I had filled out & left. He could not explain why I would have to buy 2 pair of glasses when I don’t even wear glasses to begin with. I only wear cheap reading glasses for small print.
I wanted the exam to see if I could better myself.

A new spot that advertises 2 pairs of glasses and eye exam for $ 69 … expect to add in a few costs. Contact lens exams are offered separately and at 3 price points. They will match anyone’s price on contact lenses, and offered to match the $ 18.23 price per box we found on 1800contacts. Not in stock so my order should arrive in about a week and they will call to let me know when they’re in. I wanted to just order them online and have them delivered to my door, but it was obvious that he really wanted to make the sale so I said okay.
Eye exams are booked in 15 minute intervals, and walk ins are welcome for the next available appointment time. Answer some questions in the pre-​exam room, then be seen by the optometrist for your exam. If you opt for the dilation portion, you will go to the counter to pay and receive your prescriptions. Take them back to the optometrist for her signature and complete your exam.
Next: I was offered a manager’s special on glasses (50% off). I found some frames — they have a nice selection– and then went to check-​out These $ 99 frames plus glass rather than polycarb lenses, anti reflective coating, and hard coat scratch warranty (all recommended) for a grand total of $ 180. They were expected to ready in three to four weeks. I received a call later that day saying they had made an error on my bill and couldn’t process the order.
A manager/​rep from corporate was in store greeting customers and advising the team, so as a relatively new business they are still ironing out some kinks. Smiling, friendly, and courteous service in a nicely laid out store.