Ace Tours Transportation Inc

The worst experience ever! They completely ruined an event 2 years in the making. All they needed to do was bring 35 children from point A to point B. They did not show up. Even after I called to confirm 3 times within the week of the event and was assured everything would be fine, they failed to show up. After repeated phone calls, I found out the bus was at point C (I am still unsure of where the point C came from) instead of point A. Point C was over thirty minutes from point A! It took numerous phone calls with the driver to finally get him to point A… almost 2 hours late! The stress from the ordeal has caused me medical issues as well as the inability to fully enjoy an event that I spent 2 years planning. Awful… unless you want to be disappointed, never use this company.

We got a group together from our fire dept and decided to do a Day bus trip to the Marlins game. Mauricio and his staff at ACE Tours couldn’t have been more helpful. We went back and forth via email and they replied instantly. By far they quoted us the best price in renting a 57 coach passenger bus. James the bus driver was very nice and professional.
We look forward to doing business with them again, and will recommend them to whoever needs to rent buses or vans.

We stayed at the Holiday Inn Express. We arranged for transfer to the port terminal there. $ 8.00 per person. They were pretty well organized and the bus was nice and roomy. They also sold us return stickers for $ 10 per person. I was a bit hesitant because we had a late flight 7pm and I didn’t want to go sit at the airport all day. The tour salesman arranged for us to be taken to the Hilton Garden so that we could go shopping nearby and then be taken to the airport later in the day. . again I was hesitant since we didn’t stay at the hotel but they held our luggage and the shuttle to the airport left every hour on the hour for no add’l fee (just the original $ 10 we had paid). It all worked out great. Our first driver was hilarious and super fun, I don’t recall her name. The man that picked us up at the pier was kind and professional. The shuttle driver to the airport seemed less than enthusiastic but we still got to the airport without incident and all was well. For the price, I would totally use them again!

They picked up promptly from cruise terminal to FLL airport with nice a/​c van which was great considering the heat outdoors.

We stayed at the Hampton before we left for our cruise and Ace Tours was the complimentary shuttle to Port Everglades.
In coordination with the hotel we were assigned a time. We left at 1200 and got right in the van which was crowded, but glad to get on. They have a little trailer for everyones luggage.
The guy checking us in sold us a sticker for our way back after we disembarked the ship. $ 10 per person to bring us to another hotel. Probably a little cheaper than a cab at least that’s what we were told and believed at the time. Either way it was convenient and quicker and more organized than I thought.
Driver bringing us to the cruise terminals, patience of a saint. What a stressful job getting into that cruise port with a trailer, getting yelled at, trying to maneuver etc. Bless his heart. He drops everyone off at all the various cruise lines and terminals. We were the last one which was no biggie. Nice guy.
The guy picking us up after we got off the ship was a bit of a grouch. He seemed to roll his eyes when he found out which hotel we were staying at. Drove like a crazy person and just seemed like a grump. He lightened up a bit when we gave him a small tip which now I kind of regret giving.
Decent transportation service, but didn’t care for the ride back.

Never made it to the shuttle…
I called to make reservations and received the worst customer service ever in life. I was told «you either make a reservation at $ 35/​pp or you don’t!» I don’t have to spend my money with this company or the 15 other passengers that’s traveling with me!

I booked our shuttle service through Ace since they were the cheapest out of the shuttle services in the area. I guess you get what you pay for. Our first shuttle driver was horrible, he was 30 minutes late and asked us how to get to the hotel! Hello! were not from around there. And isn’t that your job especially when I had to disclose all the address information when I booked the service? Anyway at least the 2^nd driver was on time and knew exactly how to get to our destination… Or else I would’ve gave Ace one star.