Walgreens

I had a couple of register rewards that I’d been holding on to and planned to spend them this weekend at Walgreens. When, lo and behold, I checked the rewards and they had expired the day before! Well, that is clearly my own fault, but since they are Walgreens coupons, I figured I might as well call and see if they could do anything for me.
The first Walgreens I called was this one. I just asked a simple question about their policies, I made no indication that I expected special treatment or wouldn’t take no for an answer. The manager I spoke with was incredibly snotty on the phone and told me that absolutely no way would any Walgreens in the country take an expired register reward. That info was fine, but not the way she gave it to me.
I got off the phone as quickly as possible and called the Walgreens on Lemay and Taft — that manager was extremely kind and said it was NO PROBLEM if I wanted to used my expired rewards so long as I came in that day while he was there. I did, and they took them happily.
Perhaps the College Ave manager needs a lesson on the policies, or at very the very least, costumer service.

The staff I have met with on multiple visits to this store have been engaging, energetic, polite. This has been my experience and I wanted to give them credit for being so nice. It is a well lit and well stocked and orderly store.

I openly admit that I am not a regular at Walgreens and obviously some stores are better than others. I have been to this particular location a couple of times and always was satisfied. That is until the other day when a bunch of pictures were taken in to be converted to CD and developed. I realize my partner and I are old school and still develop film so I guess the overall quality of photo developing service in the decline out there with digital technology. I was trying to put a bunch of these pictures on Facebook the other night and there was a CD that was not our pictures. If somebody was trying to pull a joke on me they would be rolling. I had pictures on my Facebook account with canaries, a lady with a quilt, pictures of pictures of birds, a picture of somebody laying on a bed with a leg cast on and the TV they were watching and so on. I will try to get this CD returned to the right people by returning it to Walgreens as soon as the time allows but something tells me retrieving the missing CD that we ordered is probably permanently lost forever. I understand mistakes happen and I don’t know if they can retrieve customer information after the order is done but as much as I like birds I don’t necessarily want to see somebody elses birds. Not in pictures anyway. Thanks Walgreens.