SuperShuttle

Not taking next time. Was excited for the direct service from FoCo to DIA, and my 4:30am ride to the airport last week was fine and fast… but the return service has screwed me over and I’m now sitting on a shuttle that will stop at every little pull off all the way to FoCo, and what would take an hour will now take two. All because my flight was late due to a Denver storm and the jackass at the counter said «go run and you can still catch the shuttle» — but didn’t bother calling the shuttle to tell them. So I got to watch them pulling away without me as I panted from the roadway. If he wasn’t going to bother calling and asking them to wait a minute — or if he couldn’t — then he should have just apologized and put me on the next one right off the bat so that I could have stayed in terminal and grabbed a bite to eat and not go hunting snipe.
Green Ride next time, they’re cheaper at least and more of a local company.

I’m usually a Green Ride passenger but took Super Shuttle today because of better schedule and I was pleasantly surprised! On time, pleasant service, clean, comfortable bus, easy booking, and smooth ride. They even had Wifi! Best of all was driver, Michael B, who was friendly, knowledgeable and extremely customer focused. Great experience. Will do agao

Worst service ever. According to their website I arranged to be picked up at Days Inn on I25 & 119. There is NO Days Inn at this location… Why it is on their website is beyond me? I finally found a driver and followed him to the park & ride location. Why that isn’t on their website? Then coming home was even worst. Everyone told me to go to aisle 5 and wait for the blue supper shuttle. I waited & waited & waited in 10 degrees weather, finally a driver told us we should be looking for a white bus further down the aisle. Why didn’t the other super shuttle drivers know that it was a white bus further down the aisle. I bet I asked 10 drivers and no one knew… until 1 driver knew… The whole thing was a mess and I was very disappointed in their service.

This is an excellent service, I wouldn’t consider driving to DIA since SuperShuttle makes the trip so easy. For those in Fort Collins who expressed frustration about the van picking up people all over town, If you have a car, drive to the Harmony Transfer Center. You can leave your car in the SuperShuttle lot, which is adjacent to the HTC, without cost. The times I’ve used the service, there were only two stops between Fort Collins and DIA (Loveland and Longmont), but the stops were well coordinated and only added a few minutes to the trip. Added benefits: book online, text message confirmations and WiFi. All the drivers I’ve seen have been very helpful and courteous.

My mother passed away suddenly and I was running my self out of time, I was trying to get a flight from den to atl one day prior to the her service! This company last minute greatly assisted me in getting to the airport. I am for ever great full for you guys! You guys will always have my business, and I greatly appreciate the assistance in laying my mother to rest.

Super Shuttle use to be pretty good. I would get on at the Fort Collins hub, there would be one stop in Loveland and then on to to DIA. The last time I used them on I got on in Ft Collins and then they waited 20 minutes for a Greeley shuttle to come that was running late, not what they said they were doing. Then they stopped at Loveland, and Longmont, etc and we finally got the DIA an hour and a half later than they said we would. Some of the people on my shuttle missed their flights. I wish they didn’t say they would get you there with no stops and then stop all the time, it is misleading and longer. I don’t bother with them anymore. I wills say that the drivers were always nice.

I only ever use Green Ride, but after my flight was delayed and I missed my shuttle (and their later ones were booked up), I hopped on a Super Shuttle instead. I asked the woman at the counter if there would be other stops besides mine (CSU Transit Center), and she just stared at me blankly for about 20 seconds before saying, «…Uhhh…I guess so… the bus goes to Fort Collins???»
I soon found out that this terrible communication was a wonderful representation of the overall Super Shuttle experience. I hopped on the 8pm shuttle and it proceeded to make stops in *four* other towns along the way to Fort Collins. (For comparison, Green Ride goes directly to Fort Collins.) Each stop, the driver cheerfully informed the passengers that their local connection bus (which would take them to their final destination) was running 45 minutes late, so they’d have to wait in the nearby McDonalds/​random hotel lobby/​etc. When we finally got to Fort Collins, it was 10:30pm and the driver said that he had «no idea when the local shuttle would show up», and that I should just call a friend to pick me up from Harmony Transfer Center. Did I mention it was 10:30pm and 5 degrees outside? I ended up sitting outside in the cold for a half hour until my friend came to get me. I got home at 11:30pm.
So, to sum up: A ride that should have taken 1 hour took 3.5, and they didn’t even get me to my destination. Everyone involved was terrible at communicating and their whole operation was incredibly disorganized.
I’m a bit torn, because I got a refund and a voucher for a free ride due to my bad experience. The manager seemed very capable and assured me that their system was getting an overhaul to eliminate this kind of issue. But I can’t recommend their service to anyone yet, and I highly doubt I’ll be using the voucher because I’m too nervous that it’ll be awful again. If I do end up using it and things have gotten better, though, I will definitely update my review.

Booked my ticket online, was competitively priced. Got a text and email confirmation with an expected pick up time. I like this shuttle service over Greenrides because they will pick you up at your house for no extra charge. The day I left I got an updated ETA for my pickup which was spot on. You could also track the location of the shuttle through the link in the text. Picked up a few other people along the way and arrived at the airport about 2 hours before my flight. The shuttle from Ft. Collins to DIA also has WIFI which is amazing! (Greenrides does not) Staff was very polite and helpful. The vehicles were clean and kept up every well. The driver drove safely and got me from A to B. I would highly recommend this service to anyone looking for a cheap ride to the airport. A+

Absolute worse! Save money but increase stress. The first driver got into an inappropriate argument with a customer it was such poor customer service the second driver dropped me off at the wrong hotel so I had to get a can and pay extra!!! Giving this company one star is too high

If I could give a «0» star review I would but Unilocal won’t let me. My father kindly shelled out $ 25 a head for the 8 of us because he thought it would be easier and more convenient for all of us. Boy was he wrong. Next time we will sleep in and just drive to the airport or take Green Ride. A typical hour + trip from Fort Collins to DIA took us 2:15. One shuttle transfer and 2 stops. Hey Super Shuttle, pay attention to your horrible Unilocal & Google reviews and change your ways because a lot of people think you suck. Bring a bottle to pee in!

Picked me up from CSU at 3:30 pm… drove around ft collins for over an hour picking people up. They didn’t get me to DIA until 6:15 for my 7:25 flight. Had to run through the airport and barely made it on time. Extremely disappointed.
Also not very personable. I’ll definitely be taking green ride next time.
Awful experience.

Slowest way to get from DIA to Boulder. Take RTD and a cab and it will be cheaper and faster. Website was down, on hold for a long time to get a reservation, driver service wasn’t good, overall a very poor experience

I used SuperShuttle for my wedding in Loveland last month. I asked that the shuttle driver pick up my guests from Embassy Suites at 4:30. He did not show up until 5:15 and the wedding started at 5:30. We had to put our wedding off because none of our guests were there. I paid almost $ 700 for this horrible transportation. When I called to get some of my money back, the woman was EXTREMELY rude to me and only offered me $ 100 back. I had to MY wedding off because of these idiots. I will NEVER use them again and I will NEVER recommend them to ANYONE.