Performance Bicycle

I asked a sales associate to show me a front dérailleur in the display case. I was handed a road bike shifter. I said this isn’t a dérailleur, I pointed to the dérailleur and instead of unlocking the right case I was asked if I needed to speak with a manager. I said no I just needed to see that (the only one) dérailleur. The shifter was locked back up and they left to get the manager. I also left.
A few months later I was browsing when I was asked if I needed help, I didn’t but I thought I’d ask my litmus test question. «How often should I replace the brake and shifter cables on my bike»?
The right answer is when you need to, with maintenance it could be several years.
The sales associate stated «Every six months». uh it takes a few months just for new cables to stretch into place and if they do need to be replaced in such a short amount of time then they weren’t installed correctly. I verified I did hear 6 months and yes twice a year all the cables should be replaced. I’m going on 4 years, year round riding, with one bike, close to 20,000 miles and they are fine. I call that my litmus test question to separate the bike stores that have your best interests from those that just want to sell you stuff, needed or not. Performance fails for many reasons, they don’t sell high quality apparel, or components, they are not the cheapest price as they claim. They don’t hire knowledgeable staff, they hire sales staff. They either lie or just don’t know how to, or when to service bikes.
To be fair I have only had one bike store between Fort Collins, Windsor and Loveland give me the right answer to my question, but Performance was the worst. It’s a big box store through and through.

I have purchased many items from this shop to save money. I will start paying more just because the service is so bad. Felt like I was a burden to the staff, and when they did look up from their computers to help they were not helpful. Go somewhere else you will be happier

Came here after some seriously poor service at a few local bike shops. Mike was incredibly helpful and very honest and upfront about everything. I ended up with the perfect bike for me. I’ve tried every other bike shop in town, but I wouldn’t shop anywhere else! Thanks Mike!