Paul Davis Restoration

I had a house fire due to a direct lightening strike 6÷22÷14. Fortunately it did not do extreme damage. I hired Paul Davis Restoration & Remodeling to fix my home. At first they seemed wonderful. My project manager and his boss met my insurance adjuster at my home so they could talk shop. Now I see that as a mistake. I should have done that with my insurance adjuster by myself to establish my role and make sure I understood what was getting replaced. I found that very soon things started to happen on my house very quickly without any notification or scheduling, so I was not really aware of what was being done and what was not. For instance, they sent the painters over before they cleaned the walls of soot and smoke. I fortunately caught that before they painted. The project manager told me twice that they had put in the new drape roll vinyl in the basement. When I would come over and check, it was still the stuff that had been sliced open to mitigate water. They said the same on «ozoning» too. Finally I asked my project manager an exact date he Ozoned the home. He could not come up with a date, so then declared they would «just do it again». Uh huh. But on the vinyl, instead of replacing it, they put three patches on it. When I complained, the project manager tried to convince my insurance agent and my claims adjuster and me that it was «industry Standard» to do that, and that’s what I should accept. Finally they did send an employee over to provide insulation, but I was told it was half wall and did not have insulation included. I told them it was unacceptable. I did not receive communication back until I had stopped payment on the final check of over $ 5800. Then I talked to the project manager. First he offered to pay me the $ 120 the insurance company paid them. I refused because I would have to pay some other company to come in and install the insulation. Then he complained that to get the right stuff would cost then $ 450 to which I told him was not my problem. He then tried telling me that my insurance company agreed the patches were fine, but I had just spoken with the claims manager that very day and disabused him of that notion. So he was then out of ideas and called the owner. The owner came to my place to «supposedly» get a picture and see how to solve the problem. But it became clear, he was bent on blaming me for the situation. In front of my mother, when I told him he had a problem with some of his employees, he threw a finger in my face, and at the top of his voice barked that his employees were not the problem, it was me! Seriously? I had to raise my voice even louder, but I was finally able to read off all those things I had to go through, and to each one, he responded, «well that was wrong» or similar… Yet the problem is with me. I think inside, he realized it was not with me… But these are cowboys, and I am a woman, so that would never be admitted. I would never use this company in my life. I would put my house back together myself if I had to before I would use these guys.
A lot of his anger was based on the fact that I had dared to file a BBB complaint because he said the problem was me «because they don’t have reviews». Well, news flash. There was already two other BBB complaints before mine, a BBB bad review and a bad review on
. So I am not the only unhappy camper. He probably would have more, but maybe that bully act has worked with others.
Beware!