Mountain Mist Spas

I am shocked. The Mountain Mist in the FORT COLLINS is officially #1 on my list of the worst service I have experience in my life.
They put a «compatible» PC board in my hot tub which failed multiple times upon the instal. Somehow they made it work but now I have another failing board. Because I am past the warrantee they feel that they are not responsible at all. On top of putting the wrong part in they didn’t replace all the burnt wires from the previous fails.
Balboa Systems themselves even told me that board wasn’t compatible with my system and the burnt wires should have been replaced.
To make things even better the service manager got into an childish argument with me asking me if I was now a certified tech because I was telling him it was the wrong part.
In the end he simply hung up on me. They are Completely disgusting and I hope this gets read by future customers so they don’t have to deal with such a poorly run company.
This is in no way an attach on Mountain Mist Longmont. They have been nothing but kind and reliable.

The BEST place in northern Colorado for hot tub, pool and spas and accessories. Very clean organized showroom. Friendly salesman who are extremely helpful. Better than any of the other places I’ve been to hands down.
The salesman who helped me sold me a quality wind strap at a fair price and even showed me a money saving tip with my filter I feel like most places would encourage more waste and money spending for their own gain but I feel like this place is on the more fair to the consumer end of things.

Great hot tub store with excellent customer service. Shopped around in Boulder and couldn’t find what we wanted, so went up to Fort Collins and bought a Hot Springs hot tub from Mt Mist about 2 years. They gave us end of the year clearance pricing plus gave us a discount for a floor model, but then gave us a new tub anyway. Delivered to Boulder even though they are based out of Fort Collins. A few weeks ago our hot tub broke. We called the local shop in Boulder that carries Hot Springs, since our tub was still under warranty. Originally they said they could come the next day, but then called back to say they wouldn’t be able to come out for at least 2 weeks and suggested we contact the place where we bought the tub (even though legally they should have serviced our tub even if we didn’t buy it from them, they made it very clear they weren’t going to do that for us), so we called Mt Mist in Fort Collins, and they sent a repair guy down the very next day (at no charge to us). Turned out it was a bad breaker, so not something covered by warranty, but we are very glad we purchased the spa from them in case it ever does break, I know I can depend on them to help us out right away. Customer service like that is hard to find these days.