Benjamin Franklin

These guys are a RIP OFF! My 93 y/​o mother bought a ‘service contract’ with the purchase of her new water heater. She called them for service, just to check on things, before the contract expired. When the technician came to check on plumbing and electrical, per the contract, he checked the 3 gfi’s in the home and replaced 3 smoke detectors for a sweet charge of $ 600. The guy had to seriously LOOK for something to bill her for. $ 600 for 3 smoke detectors is a RIP OFF!.Preying on the elderly should be a crime.

Way overpriced. They quote $ 384 + $ 29 service call to do what other companies do for less than $ 100. I will never use them again. Big rip-​off.

Doing a kitchen remodel and the electrician (provided by Home Depot) managed to cut a pipe and caused a massive flood into the walls. (btw the electrician didn’t tell us and instead shut the water off and said the vibrations were causing a pipe to leak). Ben from this company was here within 10 minutes of our call. He did a good job and was even patient with my talkative 6 year old! Pipe was replaced and he even cleaned up what the electrician left behind. I would definitely call and use this particular plumber (Ben) again.

Charged us over $ 500 for a low end ½HP garbage disposal. That included installation. That adds up to charging over $ 400 just for installation. Way overpriced. Go somewhere else.

I will never use Benjamin Franklin again and I suggest you think twice before contacting them. I have used them in the past and received good service, however, this last round was terrible, so much so that I will never contact them again.
My husband and I were on vacation when a pipe burst in the crawl space (Aug 10). We contacted Benjamin Franklin immediately and they were able to help. They quoted us for $ 7400 as there would be excavation work involved. We felt we had no other choice, so we confirmed via phone to move forward with the work. When the work was completed, they reduced the quote as they did not have to go through concrete (Aug 11). The total bill, $ 6600. We informed Benjamin Franklin that we were on vacation and would return that weekend to pay. That was not what they wanted to hear and was unacceptable. There was no reason for my husband and I to finance as we had the money, but it was not immediately available. We received numerous phone calls stating we had to pay. Within 24 hour of completing the project we paid in full and never did receive a receipt (silly on our end, yes, I now know).
Upon our return from vacation, I was EXTREMELY dissatisfied! Our yard was completely distroyed. I understand, excavating the yard was necessary, but the way it was left is an embarrassment. The edging was thrown on the grass, the grass is non-​existent anymore and what was left was shoveled on a mound and all over our rocks.
I waited for a few days for an invoice, but it never came. I then contacted Benjamin Franklin on Aug 21 inquiring about the situation and to request an invoice. I was told I would receive a phone call from a manager within 1 – 2 business days. I waited until the afternoon of Aug 25, before calling again. When I called, the receptionist stated they had a managers meeting and discussed my concerns, so a manager would follow up shortly. I also stated I still had not received an invoice for insurance purposes. I had to follow up the next day because I did not recieve the invoice via email. A day later, I finally received a blanket invoice that listed $ 6600, I asked for a breakdown of costs and the lady informed me a service manager would follow up.
Again, no contact. Finally, on September 3, I called for the 4^th time. Repeated my situation to another person who said a manager would respond within 1 – 2 days. She at least was able to email me a receipt that had information included. She is clearly the most competent! It is now Sept 9 and STILL no call from anyone. 19 days, 4 phone calls, and 3 emails… The guy sure had no problem contacting me while I was on vacation demanding payment… I’m exhausted and it is clear to me that Benjamin Franklin took advantage of me and my family. They received their $ 6600, so they seem to think they do not need to provide any more customer serivce.
Hard lesson learned on my end, I just hope to help others from making the same mistake.

Terrible!!! These guys will over charge you by more than double the competition. STAY AWAY!!!

I would give this comply negative starts if that was an option. I was having a couple of problems with my rental, and my landlords told me to call someone to have them come in (my landlords don’t live in the area). I called Benjamin Franklin’s Loveland number to set everything up. At first everyone was very nice (because they wanted the business), but then their real colors started to come out. We made plans for them to come on a Saturday. I waited all day Saturday to hear from them, they never showed up, never called, nothing. I was unable to get them on the phone. I later found out that they had changed the day with my landlords, but they never called to tell me they wouldn’t be there at the time we arranged. So Monday they called me multiple times while I was at work, but I couldn’t take the calls because I was working. They wanted into the house so they could do the work. I told the landlords I couldn’t be there on Monday so I left the house unlocked. They never called the landlords to find out how to get in the house, and they never called me to arraigned coming on Monday. And because I couldn’t get anyone from the company on the phone, they just sat out in front of the house, for hours, I’m sure charging us, for doing nothing. Finally, once the work was done they kept calling me to get information to the landlords. They asked several times for the landlords number, and I have it to them MULTIPLE times. Instead they kept calling and harassing me, then started threatening me. They gave me information regarding my landlords that was NONE of my business, and VERY unprofessional of them to be sharing with me. After I gave them the landlords number for probably the 6^th or 7^th time, I told them they needed to stop calling my number with their problem as it did not concern me, and there was nothing I could do to help them. I told him to call the landlord. The man then threatened me, and HUNG UP ON ME! I know how much it cost, and I bet it would have been cheaper going with another company. I didn’t know who else to call at the time, but I would NEVER use this company again. They are very unprofessional, do not keep their appointment times, do not contact the correct parties, and are threatening.

This company charges a fortune, usually double or triple independent plumbers. I’m ok with paying more if the quality is better but it’s not. After «repairing» my hot water heater with an hourly rate on par with a heart surgeon, it stopped working again. I was told I needed to have the screen cleaned for $ 158. When I said no, he informed me (rudely) that I’d have to pay $ 49 because he showed up. A new hot water heater with installation costs is more than $ 1500, whereas Rex’s plumbing estimated less than $ 1000 and he was quite pleasant on the phone.
The tech, «Chris» was also very curt and rude. I would expect a nicer attitude when getting bent over.

Pretty tough experience with these guys. We had a toilet back up, kind of an emergency, and my tenant called Ben Franklin. They came out, and the technician called me to approve some extra expenses. First, they wanted to run a sewer camera down the drain. $ 229. Then, they wanted to auger it up to 75 feet. $ 365 more. Then, if that didn’t clear the drain, another $ 199 to auger an additional 75 feet. When I responded that we’ve had this done before and other companies have charged us a hundred bucks or so for the whole process, he went on a tirade about «those guys», implying that every other contractor in town was some johnny come lately who bought a toilet snake at Home Depot and hung up a shingle.
I immediately told him to leave, at which point, he said he had to charge me $ 49 for the site visit. Nice touch.
So I called Roto-​Rooter, one of those «johnny come lately» competitors, who came out and augered to 180 feet (i.e., 30 feet more than the other guys would do for just about a grand) for $ 109 total, came and went within an hour, and called me with a courtesy call to let me know things went well and to thank me for my business.
So, if you’re into buying undercoating for your floorboards, Ben Franklin in Fort Collins is your team. Take out a second loan and open up the credit limits on your cards, and of course, don’t forget to get ready to be talked down to like you’re an idiot by their technician.