AT&T

All about Sales & No service.
I had been an AT&T customer 4 15 years…
But after misapplied pmts and the run around no care attitude from 3 different clerks at this location, I’ve moved to VERIZON. U pay a tiltl more but hear service is much better
Also I had purchased phone and plan for my mom, same store… They set up the pmt method up wrong. She went to address or with them and rep ported back to me. Impatient attitude and long wait.
The people at this place are horrible

As most of the people have said a lot of the people who work there really suck at their job and are not of help. That being said there is one guy who works there who is really friendly and helpful his name is Joseph and I would seriously recommend you try and get with him when you come into the store because he is one of the only competent workers at that branch.

Been a att customer for 7 years and untell today I had zero bad to say about them and had told people how happy I have been.
Walk in with new phone. Phones fine but charger isn’t working right. Show Daniel the problem with the fast charging and he asks me why I am there then pushes me to buy a charger that isnt a fast charging one. That’s why I’m there moron. Cause I want to use my fast charging.

I bought a new IPhone at this AT&T store and the salesman did not back up my old phone before he erased everything! I lost many pictues, music and memories that can not be replaced. I also lost ringtones I had purchased and passcodes I had saved on the old phone. I was in tears! While on vacation when I realized all of these things were missing I had to spend a total of 3 hours at another AT&T store and at Apple trying to get back my lost data. They were clueless at the AT&T store but finally, a genius at Apple was able to retrieve some pictures but not all of them. To top it off I had sold my last IPhone to the Fort Collins store for $ 80. The same salesman told me that I would be receiving my credit of $ 80 in the mail in the form of a Visa gift card that I could use anywhere. I just got back from my vacation and opened my mail. It is a gift card that can only be used at AT&T stores! What a joke! I received no apology from the manager at this store whatsoever! Buy your next IPhone from the Apple Store. Its worth the drive.

Quite frankly, the wrist service ever. The saleswoman says you can upgrade to a brew plan and get 4 gigs of data. I told get my plan was fine because I have unlimited data. She responds by asking «Are you enjoying your throttling?» Really?! Do you not know anything about sales? Oh wait, apparently not.
Another time I waited for nearly 30 minutes for «service». Decided to leave, I’d rather dice to another store!
Do NOT waste your time here!!!

My husband and I have gone to this store for our new phone. We have been AT&T customers for many years and this is the worst customer service we have ever received from AT&T. The manager was rude when I called about a problem with a «free LG pad» that was supposed to be free. She did not offer any explanation or even just an «I’m sorry». Don’t go to this store-​the sales people do not give you all then info about the merchandise and this can cause problems later. Thankfully, the customer service dept. at AT&T was able to solve the problem to our satisfaction and we will stay with the company, but not this store.

Take your money elsewhere, particularly if you live in south east Fort Collins.
They sold me a phone that doesn’t work in my house because their network sucks, which they admit — after inking the 2 yr contract. The AT&T «service» person told me that there are a large proportion of houses in my neighborhood that require a microcell – an additional piece of hardware to boost the signal. AT&T’s «solution»: charge me $ 200 for a microcell that — surprise! — only works for AT&T phones. I’m contractually bound for the time being, but first chance I get, my family and I are dropping AT&T.

I have had AT&T now for 4 years and I regret renewing 2 years ago. Where I live now the reception gets worse and worse — their answer — «we bought 6 new towers and they will be operational in a few weeks» — sorry but I’m not buying that answer. Why does the reception get worse? Are they tweaking their towers to give better reception somewhere else… yes… I stopped by the location on Harmony and it’s clear they only make $$ when you get a new phone at a «deal» and they hook you back on the hook for 2 more years… and if you are dropping lots of calls — that sucks — trust me. Come this October I will be leaving AT&T and I won’t look back. Shoddy coverage, unflexible phone options unless they hook you for 2 more years. Paying tons of money extra for data… that you hardly touch. Pretty much a rip off.

As a corporation, there’s plenty of this I could «go off» on about AT&T.
As a corporate owned local store, with an attentive and awesome staff, there’s really nothing more you can say about this store other than «Thanks!»
They’re on top of their game, friendly, and helpful. These folks genuinely want to help take the headache out of purchasing or servicing your phone.
I have a grandfathered unlimited plan for my iPhone which is unfortunately no longer offered to new customers. But if you’re in the market for a new phone, accessories, or just need a couple questions answered, it’d be hard to find a better local store.