Chiro One Wellness Centers

This horrible company did a presentation at my work and I fell for the whole gambit. I also experienced the same treatment. «Oh no I have this.» and «how will I pay?» They assured me that by by providing my social security I could see how much I could qualify for with a credit card to pay for it all. I was interested in knowing how much I would qualify for and I was assured multiple times that I was NOT authorizing a credit card. But guess what came in the mail? A Chiro credit card, it took me months to straighten everything out with my creditors and this horrible company! Don’t trust anything they say!

I have been coming here for a few months now and I must say the service has been wonderful. Dr. Zach, Grace, Brittney, Keisha, and Gabby always make me feel welcomed. Dr. Zach’s adjustments have really been a lifesaver for my lower back. I can feel the progress we are making. I love the friendly atmosphere and the wealth of information that is available to read while stretching or to take home! I’m so glad I’m a patient here and that Dr. Zach takes good care of me. He listens and really gets to know you which shows me how much he cares about his patients. Check them out… you won’t be dissappointed.

I scheduled an appt for an evaluation and when I came in, it looked like a public 1920s hospital ward. The people who tell you about it make it sound fabulous. I didn’t think it looked pristine like a doctor office should. I ran from there. What a racket.

We had some issue with the way they handled the X-​ray costs that were suppose to be free with the assessment.

If I had the choice of 0 stars, this place would get it!
I am enticed by a gentlemen (Jamie) inside of Dominicks on Lake St and he gives me the speech about this and that, sounded interesting and $ 20.00 for 2 exams. Didn’t even have to give a credit card. Can’t beat that right?!
I give him $ 20.00 cash, my contact info, schedule my appt 9÷25÷13 as I am only available weekdays on Wednesdays, and I go about my business.
Well I can’t make the appt due to work, so like a good patient I call as soon as I could 2 hours before the appointment was scheduled. I am told that they have no such appointment scheduled by anyone with my name. The person on the phone tells me she is very sorry and offers to reschedule. So, then I reschedule for the following week 10÷2÷13.
I show up for the appt 10÷2÷13, guess what?! Again, I am not on the list!!! The girl says I was scheduled for 9÷30÷13 and that it was cancelled. The girl at the desk says; «So like what did you wanna do because as you can tell we are busy in here and it’s close to closing». I asked for a manager, «none are available now».
By far the worst customer service by any establishment I have experienced.
PROOF! $ 20.00 is too good to be true.

It’s a complete SCAM. You get enticed by a $ 20 evaluation at first. They will make your appointment only after taking your credit card information? Next, you will meet the doctor and have a barrage of (supposedly free) X-​rays. Keep in mind if you try to cancel later on they will try to charge you $ 800 for these X-​rays although they were supposed to be free according to the doctor. I was stuck there for about an hour and a half the first day.
On the second appointment, the evaluation, they sit you down with a other person and discuss how chiropractic can help people. This class took about 35 min. After, the doctor talks to you alone and goes over your X-​rays. Surprise, you will have something horrible that will requires at least 3 visits a week for 12 weeks. They will ask you to pay about $ 2500 to take care of your problem. Then if you ask the doctor how much it will cost after that he will tell you it’s practically free – all his clients become like family to him. Really?
They scare you into becoming a patient.
And, if you don’t have insurance they say no problem. Just sign up with a credit account from CARE CREDIT. Next a nurse summarizes all the paperwork for you and makes you sign a few pages without giving you copies of anything – weird?
After one day of actual therapy, I knew this was a mistake. They give you 4 exercises to do for an hour and then you see the chiropractor for 2 mins for an adjustment.
Why am I paying $ 72 a visit for 2 mins of attention??? And that’s 3 times a week. RIP OFF !!!
I tried to cancel after my first real appointment – the third visit. Now, they want to charge $ 800 for those free X-​rays they had requested and that only therapy day. STAY AWAY FROM #CHIROONE WELLNESS, IT’S a SCAM.

I’ve been a patient with Chiro One since 2009, originally starting at their Des Plaines location and then transferring to Forest Park after moving. I came in after meeting their marketing team at an event I attended. A few weeks earlier, I had crashed my motorcycle and just hadn’t felt right ever since. The $ 20 promotional offer seemed like a great deal, especially because I did not have any insurance at the time and I was worried about how much damage I had done to myself.
The docs at both locations are great. You can tell how much they really care about their patients. They always worked with the fact that I didn’t have any insurance until recently. I got more than just adjustments here, both doctors had no trouble taking time out to give me advice on exercise, diet, proper ergonomics for my work, and anything else to help with my overall wellness.
The best thing about chiropractic is that the overall improvement It has made in my life. When first I came in, all that I was concerned with was the fact that I was in pain. Now I see differences in so many other places… I don’t get sick as often, I stopped needing an inhaler for my asthma, less headaches… I just feel more alive! Chiro One has changed my life!

I went to Chiro One in Forest Park with their promotional $ 20 wellness exam. I was told that I had to pay $ 20 up front in order to hold my appointment which I was fine with and completely understood. After I got to the office they spent a lot of time going over the fine details of every injury I’ve ever had. They showed particular interest in an incident where I fell out of my crib when I was a toddler almost 25 years ago.
They explained that every injury to your spine can build up and you can have trauma from unresolved stress of 25 years ago, which I am sure is possible, but here is what really bothered me: when the doctor finally came in he just regurgitated everything on the sheet and then when he checked my spine, those were the problem areas that he wanted x-​rays of. How difficult would it have been to check my spine first and then ask, oh, your neck is really out of alignment, have you had any concussions in your past? and then we could have gone into my medical history. Maybe I just feel this way because I’ve never been to a chiropractor before and I’m a little bit skeptical, but my husband was there with me and he’s been to a chiropractor and he felt like this office was very unprofessional and didn’t give personalized care because everyone there seemed to be doing the same exercises after their alignment.
When we were getting ready to leave they told me that I owed $ 20. I was really confused because I had to pay the $ 20 up front, but the doctor told me that the $ 20 up front was just the promotional offer and it didn’t include the x-​rays. I was confused because I was pretty sure that the x-​rays were mentioned in the promotion, but I was stupid and payed anyway (we had been there for over an hour and I was really ready to go… all they told me were things I already knew). When I got home I called the girl who had signed me up for the offer and told me to call if I had questions or wanted to reschedule, she said that we shouldn’t have had to pay extra unless they gave us optional copies of our x-​rays. Well, they might have made copies of those x-​rays, but they’re holding them hostage unless we go in for the second visit where they explain what my therapy would be.
After reading reviews, I don’t think I’m going to go back for the follow-​up. Instead I’m going to see a chiropractor with more experience, more personalized and professional care, and better reviews. I’m also going to fight for my extra $ 20 back, but I doubt I’ll get it.
All in all, $ 20 seems like a good deal, but I think it would only be worth it if they gave you an alignment instead of holding you hostage for 30 – 45 minutes going over every slight bump to your spine and injury you’ve ever had and then regurgitating it all back to you as reasons to pay them big bucks to have 36 visits.
I didn’t see doctor Jessica and she seems to get a lot of positive mention, but I thought the whole experience was a sham to take $ 40 from me. I can definitely see why they need to do these promotions in the first place.

A Chiro One doctor came to our work to give a presentation on a training day that we were required to attend. They presented a high pressure sale for a $ 20 spinal evaluation. Since I had been experiencing back pain I thought I would give them a try despite my feeling that something wasn’t right.
I went to my appointment at the chiro one center and they gave me a tour of the location. Everything is out in the open and techno music was playing loudly.
I went through with my exam, because I had already paid for it.
When I went for my second visit they put me in a room with someone else, and taught a 30 minute lesson on how adjustments to the spine can affect the organs. I sort of felt like I was being held hostage in this room. It was very uncomfortable, and I wanted to leave.
I was then brought into my own room for a consultation, and to look at my films. The doctor told me that I had somewhat major issues with my spine, and that it was important for me to start a 12 week treatment. He then showed me a bill for just over $ 13,000 and said my insurance would pay for $ 5000 typically. I told him I was unable to afford that, and he said he could bring the cost down to the amount of my deductible. There is a significant difference in price here, so I don’t know what the magical land of doctor billing does with the rest of the cost.
Panicked that I had major trouble with my back I signed off on the first sheet. Then his secretary/​business manager was sent in to have me complete financial paper work. At this point I asked if I could hold off and speak to my husband. When I did this the secretary tried to hard sell me on how I should do this for the health of my body. I responded that I needed to talk to my husband again. She then brought the doctor back to try and convince me one last time. I asked for the original signed paper back, and they said I could not have it. They told me they keep it on file for 5 years. I really don’t want it on file there. (but that I wouldn’t be held responsible, because I did not sign the additional financial paper work)
When I got home I was still seriously considering going to chiro one until I read some of the reviews. I am glad I read them, because I noticed that they recommend the same 12 week care program to every person that walks in the door. This is not the kind of individualized care a reputable doctors office would give.
It was then I decided there wasn’t a snowballs chance that I was going to return to Chiro One, and I took my back and my business elsewhere. I asked for them to return the paper again, but they will not.
Please be aware that chiro one is a business and not a doctors office. They want your money more than they want your health.

Awful! Everything was very fake and I too was offered a rediculous amount for how often I needed to go. I talked to another person and they question if having you pay up front before billing your insurance company is legal. They also were very short with me when I asked more questions about the payment and then she wouldn’t adjust me if I didn’t give up a ton of money on the spot even after saying she would! They seem like con-​artists!

This Chiro One located in Forest Park has an interesting style. I got lured in through a special that they were having. While attending a kid’s party out west there was a rep advertising a free consultation including xrays, diagnostics, and results. I paid $ 20 up front (service charge). Since I had been experiencing some serious back pain I thought why not.
Upon my initial visit I was given xrays for my neck and back told to return for results in two days. When I came back they had me sit in a group where the doctor on staff, Dr. Jessica explained the importance of chiropractic care for overall well being. I wasn’t completely sure but after seeing my results I could see that some intervention needed to take place.
Since I don’t have a PPO and my HMO doesn’t cover 3 months (36 visits) of care, the cost marked as a financial hardship came out to $ 3,000. The charge included all 36 visits, xrays, and foot stabilizers. I wouldn’t have paid that much but the pain was intense.
Based on my issues, I was required to come 3x/​week for care. The staff (Dr. Jessica, Crystal, Becky, and Alex) were extremely nice. Over time I felt like family and the best part was my symptoms truly improved.
As of yesterday I completed all 36 visits. I graduated… to the next level of care. I truly believe that chiropratic work does make a signifcant difference in over all well being. For the next round of 36 the price was reduced to $ 1,300. My issue is I just don’t have the time or money to continue going. If I did, I would continue.

I agree with the « Unilocalers» above. I have been receiving chiropractic care for nearly two decades now. The Chiropractor at the Forest Park location is one of the best, and his assistants are very sweet and mean well. Unfortunately, the business scheme behind this company is awful. I too made the mistake of paying upfront. After about a month, the 2 – 3 visits per week were too time consuming and I decided instead to receive care from a chiropractor down the street from my home. I requested a refund and after 8 weeks had yet to hear a thing. I called a number of times and when I finally got someone on the phone they too blamed it on the insurance company. Miraculously, I received my refund just a few days later. To make it better, however, they billed my insurance for the so-​called free initial consultation but then charged me for the ineligible fees (i.e. the part of the «free» visit that insurance did not cover). In addition, I am in the midst of working with legal counsel to justify their coding as a number of the codes were for services not provided and/​or double coding. Let me give you an example: I got adjusted $ 75 billed to insurance. I did the stretches and exercises that they recommended (while being «supervised» by professionals) $ 265 billed to insurance. During my adjustment the chiropractor and I got into a conversation about milk and he mentioned an interesting website to check out. I in no way asked for medical advice or mentioned a personal medical concern– more so engaged in small talk, but I apparently it qualified for a $ 60 charge to my insurance for «self-​care management training». That being said– be careful with the Chiro One business model, I do not recommend it.

I’d like to preface my complaint by saying that the office staff and doctor at the Forest Park location were very nice and helpful. That being said, the corporate office has been a nightmare. We made the mistake of paying up front to save 10% (so called family plan). We were told that if we joined we would only pay for one. Well after going 3X a week for over a month (!!! excessive, right?!) with a newborn we decided that the time commitment was too much, and canceled. Although we were told to expect a call regarding our refund in 5 – 8 weeks, finally after waiting 9 weeks I started contacting the corporate headquarters, and have had nothing but headaches since that time. I’ve been blatently lied to (blame was placed on my insurance company for the delay), and when faults of Chiro One were noted, they did nothing to resolve the manner. They are not giving us our full amount due (for which I plan to seek legan counsel), and refused to let me speak with a supervisor. The woman in the refunds department was very unprofessional and rude, and did nothing to remedy this upset caller. I plan on filing complaints with the BBB and BCBS insurance.
I strongly advise, if you do plan to seek chiropractic care, do not visit the chior one centers, or if you definitely do not pay anything up front.