Vitelio’s Marketplace

staff is very receptive to the needs of their customers… only issue that needs improvement is hire a staff member to work solely on phone orders and when their not busy they could help up front. they pull these cashiers off their registers and everything goes crazy because now their short staffed… it happens all the time, it’s not fair to the people that work and the customers waiting on line and the people waiting at home… Thank you

Overpriced and mediocre quality. Nothing special. Deli department quality is a lot to be desired. Cannot say I recommend this store for their merchandise.

I’ve been coming to this store when it was a King Kullen, then C-​Town, then Country Markets and now Vitelio’s. I have to say it’s a big step up from the previous franchises. Finally these folks had the idea to remodel the place first of all (which got rid of the smell) and start bringing in a much wider range of products. The stores before were stuck in the 1960’s and 70’s. Now customers want more of a «Whole Foods» approach. What was gourmet or specialty then is now standard. That being said Vitelio’s is making a good step in the right direction. I’m seeing more Mediterranean, Asian, Spanish & Eastern European foods in addition to better produce. GREAT! Now do me a favor. Stop overcharging for these items. Dang, you’re sometimes $ 1 – 3 more than other stores. How do I know this? Because I still go to Astoria where Krinos products, e.g. are $ 1.50 or more cheaper. I also rather go to Fairway in Red Hook or Natural on Austin Street for the same reasons. Also it would be great if you supported local farmers from LI and upstate NY. Produce tends to be fresher that way (less time from farm to table). Two last tips: Visit Zabar’s on the UWS in Manhattan if you want a killer cheese section and please, please find a place to chill some of your beer! (great selection though)

The best supermarket in town! Great prices and selection plus a friendly staff!

There is no place I prefer to shop as each post checkout moment is brimming with continual satisfaction and pleasure. This is no new found feeling as all staffers are friendly and helpful, more so than most all retail stores irrespective of the wares they offer.
The sealed food options available throughout the store offer quality choices for most any ethnic derivation. For easy proof of the delectable options, walk straight upon entrances toward the deli, just past the produce department, nowhere else can you find such quality and unique options at such low prices.
So you have a question about a cut of meat? Max is the main player behind the metal double doors yet its no admittance so catch him when he’s on the floor.
Questions one might have about anything from wax paper to caviar are easily remedied, as everyone is highly familiar with their products, not to mention there appears to be virtually no employee turnover.
Ownership has taken a smart and analytical approach to item selections, floor layout, all new refrigerators, lighting, misting and so much more. With such progressive thinking and investing, it spells a higher level of customer loyalty and hopefully an appreciation for all that is being done to upgrade out shopping experience translating into better meals on our family tables.

There have been many changes here in the last few months… all for the better.
I’m not sure what happened, but this place has improved by leaps and bounds!
The super snotty check out people are all gone — thank you! No one is excited about working a check out line in a super market, but the new staff is tolerating it much better than the old one! They are helpful when asked and polite.
They seem to now be carrying less quantify in produce so everything is fresher because it’s not sitting around rotting… and also, the fruit is more tasty, so maybe they are also carrying better quality and the guys that work produce are very helpful — they actually offer if you look confused… they don’t wait to be asked. How nice is that!!!
They also seem to be constantly improving the aisles and I appreciate the effort.
I would love a few more specialty items… like Lucini Sauce! But… for now… I’m very happy with the changes… keep it going… you are on your way to becoming a super market!
as of Nov 2014 — I have upped my rating to 5 stars because it just keeps getting better! that new cheese display is dangerous! I just purchased a brie and a blue I don’t need — but they looked so good! I pretty much never use Fresh Direct anymore and only go to specialty markets when absolutely necessary for hard to find items like crème fraîche, chocolate yogurt, saffron and high quality vanilla extract. great work folks you totally deserve all five stars~

So there’s no question that this supermarket has improved since it switched over to the Vitelio’s brand from the old Country Markets. The produce is much better, the overall selection has improved, and the place is better organized and maintained.
That said, some of the same old problems remain, most notably the sometimes-​surly, always-​disengaged cashiers and staff, and the tendency to waaaay overprice anything that could be considered a «higher end» product (including organics). They lost the bulk of my business when Trader Joe’s came along and they are not likely to win it back anytime soon.

There are good and bad things about Vitelio’s Marketplace. The produce section has never looked better; however, the cashier staff is normally lackluster. Rude, unfriendly and generally love to put your fruit at the bottom under the canned goods. Don’t let them pack your bags and always check your receipt for errors.
Mostly they love to talk to each other and sometimes ring up a customer… IF they HAVE to. It’s a sad state of affairs. The speed of the leader is the speed of the followers I’m afraid and the leadership of this store just doesn’t seem to care.
I like the remodel of the front door, but you can’t run a store with only a good produce staff.

We were kinda worried when Vitelio’s replaced Country Markets, which was previously our go-​to grocery for fresh meat cuts. The new management seemingly changed meat suppliers and for awhile the cuts were as gray and stale as at the Key Foods up the street on Yellowstone. However, they seem to have returned to the old Country Markets’ old supplier and things are fleshy and bloodily raw red again. But what really made me finally write this review after shopping there for several years? Vitelio’s started stocking the hard-​to-​find Tofutti brand sour cream, which my lactose-​intolerant husband has been dying to get his hands on!

If I could give negative or zero stars, that’s what Vitelios would get in my book. The employees are beyond rude every time I go there, the store is disorganized and dirty, they frequently do not have items that are in the weekly circular, and EVERY time I shop there I am charged incorrectly for something I have purchased. I don’t know if their technology/​inventory systems are just out of date but its annoying!
Perhaps they don’t realize that without customers, their antiquated store would be out of business. Unless it is absolutely urgent I refuse to shop here (and its less than a block from my house). Trader Joes, Key Food on Qns Blvd, and Stop & Shop are well worth my extra time and consumer dollars.

this is a pretty good supermarket! it’s spacious, clean, well organized, and the prices are good. the produce is fresh, and there’s lots of organic stuff, if you’re into that. great prices on meat too.
they have a frequent shopper program which I’ll look into on future visits.
on a Sunday afternoon, it was kind of empty. contrast this to the Trader Joe’s I had just come from down the road where it was a madhouse (I love TJ’s, but the weekend crowds are crazy). duly noted for future food shopping expeditions…
I’m guessing it’s fairly clean because it was renovated recently — it used to be «Country Markets» supermarket and before that, it was a C-​Town. hopefully this place stays under the current management — they seem to be on the right track. I think I will start phasing this place into my grocery shopping rotation more.