Sephora

Usually this store is wonderful, but went in today and was helped by someone who was more worried about her friend getting her makeup instead of helping me out. Wanted a darker lip color showed me two and was annoyed when I didn’t like either.

I did some last minute holiday shopping here. The associates all greeted me, were friendly and answered my questions. It was clean and nicely organized. My only complaint, I wish they had more gift set options for the holidays. I would visit here again in a heartbeat!

This Sephora would be infinitely more profitable if they fired every single one of their rude, nasty, and unprofessional staff. Made the mistake of asking a rep a question, instead I got an attitude and belittled for not knowing all makeup related terminology. We dont all spend hours watching Youtube videos, that is why these ladies are hired. Supposedly, they are passionate about makeup and helping others. If they are so unhappy with their profession, they would do everyone a favor and simply quit. I had an entire basket of products worth over $ 200 which I did not purchase. My hard earned money can be spent elsewhere, where I am valued as a customer. May I suggest, the makeup section at Nordstroms.

I don’t understand how this location gets such low ratings. This is my local store and I love popping in to get new products and advice. The employees always greet me and check to see if I need help with anything.
Although I’ve frequent this place quite often, I decided to write a review following my most recent visit. I popped in while walking my puppy to quickly pick up some products for contouring. I was holding my puppy in my arms as to not make anyone uncomfortable. One of the Beauty Associates, Yajaira, approached me and said the store was fine with me putting him down so I allowed him to be free from my grip. With my puppy by my side she then asked me what I needed help with. I had asked her about products she recommended for contouring to which she told me to have a seat and she would show me. I get nervous when Beauty Associates do my make up because they tend to go over the top and leave me looking like a clown but I obliged anyway. I sat in the chair with my puppy while Yajaira showed me different products and techniques. While doing my makeup a few other associates and customers came over to pet my puppy which I thought was nice to see that they were comfortable with him around.
After about 15 minutes of application and teaching, Yajaira completed an amazing natural looking makeover on my face. She provided awesome service snd helped me feel confident in how to recreate the look myself. I ended up buying all $ 200 worth of products but had luckily reached VIB status at that point so go 20% off that total so it helped ease that fiscal pain.

I am a frequent shopper at this Sephora location and never have I been welcomed as I was on this visit to Sephora. I have to say as I opened the door this pretty girl named Lauren gave me a huge welcome to Sephora greeting me with welcoming arms even calling me and the other shoppers «gorgeous». I can see she is obviously new to this store and knows where everything is. Even her knowledge on the products is outstanding. Thanks to her she helped me picked out a highlighter and foundation. Not only her but there were numerous other friendly staff that helped me but not as much as she helped me.

Granted, I’ve only been in here once but was attended to in a very warm and professional manner the moment I stepped in. LeAnn did my makeup and boy is she talented! I couldn’t have been happier with the makeup application and advice of how to do each step (though I know I could never do it as well). I will definitely return to this store.

This is the WORST Sephora. I came here for a makeover with an appointment. I came 15 minutes early, and had to practically flag down a worker to tell her I was here for my appointment. She barely nodded and then walked away. No one else came to talk to me, so when it was actually time for my appointment, I flagged another worker down. She told me to sit and wait. I waited for 10 minutes until the original worker came back and mumbled about how she would be my makeup artist. I told her I was on a schedule, and she informed me that she would have to clean all her brushes first. She spent about 15 minutes cleaning her brushes. My 45 minute makeover turned out to be an hour and a half. Plus, she put on my lipstick crooked (I had to reapply on the way to my event), and drew in my eyebrows without asking me if I wanted that done. Completely unprofessional. I was not happy at all.

This Location is the closest to home and I usually try to come in around am to noon due to the lines and how busy this place gets.
I have been coming in for a week trying to find a moisturizer and eye gel suitable for me. I have been helped by almost everyone in skincare. I have also been returning products all week since I have not been satisfied.
I came across Diana at the register and she was extremely helpful and sweet. She asked in depth questions from my skin history, what are my needs, and wants.
I came back to the store when I accidentally realized I picked up eye cream instead of eye gel. She came greeted me and walked over to skincare and showed me options and also helped me look for hair products. She took me to the register didn’t make me go back on line and even had me check my phone for discounts.
She is absolutely amazing and never got inpatient since I’m very indecisive. I left with samples and bonus products as well as my Alterna caviar products and PTR hydrating algae mask I. Will only look for her assistance from now on.

This review is more from tagging along with my wife. Looks like any typical Sephora I’ve seen. Make broken out into sections. This one is decent sized.
Checkout is in the middle of the store. There were plenty of sales reps walking around to help if you needed it.

I had a make-​over there about a week ago. I wanted some new items from the make-​up line I use so thought I would try them out with the make-​over.
The woman who did it was nice enough, and she did a good job, but the overall experience was not great.
She spoke to her co-​workers often during the application process, and when she wanted to say something to one of them, she would rest her hand on my face if she was in the middle of applying. AFter the 2 or 3^rd time this happened, I had to move my face out of the way. IT was very uncomfortable. This was not professional. I will be going out of my way to Bloomingdales in the future to buy my make-​up and have any make-​overs.

Worst customer service. Workers are not attentive. For example today, I asked a worker if they had a particular color and she looked over but didn’t help me at all, didn’t ask me what color I was looking for no engagement whatsoever. She acknowledged that I had question but she just walked away. No help totally useless!
Then there are others who just stand there– I don’t know what they are even there for.
Avoid this place. Only reason I came here was on an impulse to buy a brush. 34^th street location rocks!!!

I booked a 45 minute makeup application appointment and I have to say this is the best my makeup has ever looked! The young lady who did my makeup was Leanne she was so sweet and attentive. While she was applying my makeup she talked me through it so I knew what and how she was doing it. I showed her a picture of a look I was going for and she definitely didn’t disappoint! you can’t pick who does your makeup when you book your appointment– but I would try to figure out another way to try and get her to do your makeup. Also, Wendy prepped my face before the makeup application and she was also very nice and introduced me to the fresh line. It made me feel like I just left the spa :-) overall I had the best experience here and will definitely be coming back. I received so many compliments on my makeup before I even left the store. The look (including the lipstick) lasted the entire night (FYI it was for a friends wedding). Five stars all around :-)

Can say rude not 1 two sakes people unbelievable I’ll be taking a break! both had time to pint out where there products are located; but we’re so busy standing around

Saw a grown man employee chase a woman outside today and wrestle her down to the ground while all the employees were standing outside recording on their phones. Shoplifter or not, a man should never put his hands on a woman. Never returning to this location. Staff was always rude in the past anyway. Not supporting a business who’s employees physically abuse women.

The employees in this store are comparable to my un-​evolved cousins with opposable thumbs. They cannot be bothered with questions. They stare blankly when asked a question, and seems to always be late to catch a plane when approached. Thank god I’m literate and know how to use a smart phone. This is the only sephora that’s convenient for me…

I’ve been here so many times (since I live in the area) and this store has never changed. The displays are a mess, always out of stock, lack of selection and the employees are rude/​dismissive! What irks me the most is that they ignore customers yet they get so upset when I refuse their help when they try to sell me some gimmick product in the skin care section!
What really ticked me off about this location:
The other day I sent my boyfriend to buy me the new Clarisonic Smart Profile while I was at work. Understandably, he had no idea what he was looking for and was frantically trying to make sure he was buying the right product. As he stood in the skincare section, obviously dumbfounded by the different Clarisonic models, he was ignored by the workers at this location. He told me he tried smiling and signally them for some help but they would look away or start talking to another associate or customer.
Eventually he understood what I was looking for and since no one was willing to help him, he went ahead and tried pulling out the box from the display. I guess for security reasons, the box is slightly larger than the height clearance of the shelf. He kept looking around for help and was afraid to break something if he was too aggressive. After waiting for so long, he got fed up of being ignored and just yanked that sucker out of the display. Of course, it made a loud sound and got someone’s attention. He suddenly turned around to a mob of angry Sephora employees. They took the box out of his hands and said «we’ll hold it at the counter for you». As if he was going to steal and walk out with a box larger than his head! He came home telling me how rude these women were to him. He told me he tried lightening up the mood by apologizing and joking with the cashier by letting her the Clarisonic is a gift for me. But nope, she wasn’t having it!
I think these employees need more training and learn to be more pleasant. Otherwise they shouldn’t be working in retail! I understand if it’s busy but it was almost 8pm and the store was nearly empty. I ended up returning the Clarisonic the next day and when I did, I made it a point to let them know how I felt about this location. They offered an empty «oh I’m sorry you feel that way ma’am».
All in all, go to another location. It’s worth traveling into Manhattan and visiting one of their more reputable stores. I guess management at the Manhattan locations actually give a shit about customer service.
If you care about getting a decent experience when you shop for luxury goods, go to another location…

I’ve really tried to give this place a chance, but four out of four times, it let me down.
Customer Service: awful, the girls don’t want to help you. They just stand there & do a great job looking busy.
Purchasing: the line always takes forever. The line is through the store & there’s only one or maybe two people on register, seriously? If you’re not helping out on the floor, help out on register.
They’re conveniently located, which sucks for people who actually wanna purchase make-​up because you want I have a pleasant experience buying make-​up & they make it difficult.
I hate giving bad reviews, but this one needs to be given.

I stood in line for 22 minutes with only three people ahead of me… talk about slow service…

I’m honestly surprised to see so many negative reviews for this Sephora location, being that it is my Sephora of choice to frequent.
Yes, this store is considerably smaller than any other location that I’ve visited.
However, I have always found the service to be great– from management right down to staff. If someone doesn’t know the answer to a question I have, they simply ask another associate and they usually end up having an answer for me.
The lines move quickly. Products are usually in stock; if it’s a hot ticket item and it sells out, you can’t really hold the store responsible– they get limited quantities and shipments.
I’ve never noticed obscenely dirty testers, and if I have, they’re far and few.
My only gripe with this store is that they don’t carry as many brands, esp top tier brands, as other locations… like say for example the Roosevelt Field location which carries Stila, Becca, etc.
I definitely would recommend this store

I have to agree with most reviewers, this Sephora location falls short from pretty much everything. It is tiny, at least compared to some of the other Sephora’s that I’ve gone to. Don’t expect to be greeted when you walk in the door, don’t expect to find many associates that will be actually able to help you, and don’t expect to get a good attitude when requesting samples or when you end up knowing much more about makeup and skins are than they do. In addition, they barely have anything in stock, there are barely any testers out and they will hesitate to bring out a new tester too. The best part of any Sephora is being able to test it at the store and if you’re satisfied, you purchase it right away. But not here.
I went in one time with my fiancé and he found a cologne he really liked. However, he wanted to try it and see how long it lasts during daily life. He was told that Sephora never gives cologne/​perfume samples. I almost had a fit since I’ve worked at Sephora myself before and customers are always provided samples of whatever the heck they want, no questions asked even when the product may not work once is out of the packaging. After much insisting and speaking to her manager, we got a sample, but no one should have to go through that just for a drop of cologne/​perfume.
To add one more thing to my already lengthy review, they don’t carry Stila or some other extremely popular brands and sometimes may lack on new items that hit the shelves. I would say try the Sephora at Queens Center Mall due to its size and items in stock, but customer service can be bad there too, but not as bad as this Sephora. Good luck!