Louis Kahn & Son

Although I had used them off and on for 20 years, after my recent experience, I will find someone else from now on.
I needed new slipcovers for two large couch cushions and when LK&S arrived I was given one choice of cotton fabric to match my current slipcover and although it didn’t match, they insisted it did and I gave in. First mistake.
I asked if they could restuff the cushions as well. I mentioned that they were supposed to be rounded and plump in the seat and right now were flat. They said they would make new ones and took one of the couch cushions with them.
When they brought back the new cushions, they were as flat as the old ones and when I pointed this out they started arguing with me. I told them I wasn’t happy with them but I paid them (second mistake) and told them I wanted the old cushion returned.
The new cushions are so flat I can barely get up from the couch. The foam is full of chemicals which are stinking up my apartment. And although I’ve left many messages asking for the old cushion back, I have gotten nothing. It’s been a month.
My next email will be to the Better Business Bureau.

I used LKS to reupholster a favorite slipper chair. His fabric samples were good, one was perfect… and the work was 100% satisfactory. On time, beautiful. yes, reupholstery is expensive, but replacing the prized, handcarved Louis Something chair would have been 3x the cost.
Several friends have now used LKS and are equally satisfied.