Forest Hills Mailboxes

After 20 (count’em) years of doing business with FHM and their predecessors, I left for my (second) honeymoon in tears because my anniversary gift to my husband was locked up in their store while the owner took the day off for her daughter’s graduation and closed the shop — with no advance notice and no backup. We pay a BUSINESS rate and presumably had a right to expect that the premises would be open during normal business hours.
Just when I started to get over this incident… my husband spent a good part of our honeymoon making long distance calls (from Europe, at his own expense) to do damage control when FHM rejected incoming business parcels with merchandise intended for my husband’s customers. It cost him a fortune, ate into our holiday time, damaged his business — and none of this was his fault. We pay a FEE to receive each and every package. These were not huge parcels, simply routine.
We can only infer that FHM had reduced storage space because they are lining their walls with scarves, toys, and other merchandise that have nothing to do with mailings but stand to boost their incremental revenues. In other words, they put their own interests ahead of those of their paying customers.
I can’t reverse the past and make it up to my husband, but I can go on record with my disappointment. I was their customer for twenty years. They were reasonably reliable, given that our needs were well within scope of their advertised business. They blew it.