Edible Arrangements

Worst customer service I’ve ever experienced. I went in because I had a coupon for a free 6 piece box, I get it’s an incentive to come into the store. I spoke to the manager bc the associate said I couldn’t redeem if it is close to other holidays. She said fine, I have a few pieces left, I said I have a couple more coupons is it possible if I could redeem those as well, she said «I can’t believe you even asked that» and went off into the back. She comes back with my box and I say «no need to be rude» and she’s goes on to say «if everyone comes in for free stuff well go out of business, it’s one per person» so Im just thinking she could’ve just said that in the first place without being rude and I state what is the point of offering them to consumers if they have such an attitude about it. She says «to get people to come in and buy.» She could’ve easily said no and I wouldn’t been on my way, to continue to speak to me in a condescending way was unnecessary. I don’t mind spending the money but if you have a coupon why the heck are you going to through your money away? If she had better customer service skills I would have revisited the location but she became a poor representation of a great company.

I just have to say this was my first time ordering and having something sent using edible arrangements and it was the best decision. I was a Lil nervous at first using the service but when I spoke to Xaviera from the Forest Hill location she put my mind at ease. I had an arrangement sent to a sick friend in the hospital and she had assured me that it would be extra special and it would be delivered on time. Which it was. I would definitely use their services again just because of her.

Over a week ago, I ordered a box of chocolate covered strawberries for my mother for Mother’s Day. Here it is, 7pm on the day and still waiting for a delivery. I called the store and the phone kept ringing and ringing. This is unacceptable, holiday or not. I will never order from this company ever again.

Horrible! I would never go back! I should have known learned my lesson from last year, stupid me (ordered an arrangement, called on the delivery date to find out what’s going on, I was told to be patient a few times, only to find out that they didn’t and never had the intention of delivering what I ordered, it was for someone’s birthday for crying out loud ! when they finally went the following day, the delivered to the wrong place !). Still I decided to give them a second chance. I went to the store to order, the lady was a really nice and professional. But she told me the piece I picked was decent size, really? Not what it looks like to me, posted 2 pic to compare (what was advertised and what the recipient actually got) The strawberry’s look old and nasty. What the heck is worth $ 60 + tax and delivery= $ 74. But that’s not all. Called on the delivery day to find out roughly what time it will be delivered or if it was delivered and I couldn’t get an answer from 10:30 am to 4:15 pm when I went back to the store !! Oh and after I was left on hold 15 min at a time, numerous times!!! What so I could hang up the phone? Was that the goal of the lady that picked up the phone? Is customer service? I called the store because it was suppose to be a surprise and didn’t want to ask the recipient, not to bother the lady’s at the front counter, so sorry to be such a bother !

First off I wanted to give a special thank you to Mary. She is an amazing person and we only spoke over the phone. There was a slight issue in delivery that was completely my fault resulting in me not getting my package. Mary completely surprised me by sending me a exact duplicate of what was ordered and I just wanted to say thank you to her for making my birthday special. I highly suggest this edible arrangements above all else and I will most definitely be making any and all my orders through this specific store. Thank you again Mary!!!

Ordered bouquet for fiancé’s birthday. Picked up next day with no problem. Both times I visited store no one was at the front to greet me, so I rang the bell on the counter. Overall the fruit was as usual, fresh and tasty.

Although I had to a little longer than expected for my same day pick up (which I probably should’ve ordered in advance), Audrey was awesome! She has great customer service skills and even gave me some chocolate covered strawberries and extra perks to soothe my impatient nerves. Thanks Audrey!!! You rock and my arrangement for my best friend is awesome!

I received the Valentine’s Day Swizzle Bouquet. The fruit was delicious and fresh. So yummy! The chocolate covered swizzle strawberries were fantastic! My 2 and 4 year old children went wild over it. Only thing is we received it in a green metal basket. The person who sent it to me called the company and they rectified it to our satisfaction. I was told the manager was very nice on the phone. I will definitely be ordering from them.

Called to cancel an order. Asked to spell my name, order#. He couldn’t find my order. We did this for at least 5 more times, nothing. It was 25mins already, so I told him that I will call later (hoping someone else will pick up the phone). He asked me to spell my name again, I said no. He asked again so I did, and finally found it. It took 30mins total. Waste of time. Thanks for finally listening to me after I got annoyed.

You can’t beat this place. Who wouldn’t want to receive a bouquet of fresh fruit? Especially when it’s dipped in chocolate! Try the chocolate covered strawberries!
YUM!

If I could only give them a ZERO rating! I have ordered from different edible arrangements for years now without any issues. I live in another state and needed an arrangement to be delivered to my mother on Mother’s Day. My mother never received anything from them aside from a note stating to call the store. My mother called and they told her that they will deliver the fruit tomorrow. My mother said she will not be home because she works and then the manager replied rudely to my mother by saying, «too bad, we will leave it by your front door.» First the arrangement was for Mother’s Day and not the following day. Second, the manager should be ashamed of herself for even telling her «too bad, we will leave it by your front door.» I didn’t spend over $ 100 for them to speak to her in a nasty manner. I should have read the previous reviews before ordering from this place! I called and cancelled the order and ordered from a different store!

I decided to get my grandmother a gift for mothers day. I figured to get around the holiday rush of have it delivered a few days before. She received it today and said the delivery man was really sweet and the arrangement is beautiful. I couldn’t ask for more!

I placed an order on their website a day before I wanted it to be delivered. I ordered a bundle which came with a mug, a bear, balloons, and chocolate covered strawberries, and pineapples (@$ 93 including delivery charge). When my recipient received the bundle, he informed me that he didn’t receive a bear. I quickly contacted the store and the lady that picked up was really helpful. She apologized for the mishap and quickly contacted the driver so he can go back to drop it off. They also added a box of chocolate covered bananas along with the missing little bear! Their items are a bit overpriced but I don’t mind the price if it can put a smile on someone’s face. Thank you so much for being so quick and helpful.

One Star is the least I could give them for answering the phone. The lady who answered the Phone was rude, obnoxious and overall unpleasant to speak to. I didn’t bother placing an order based on their horrible customer service. How are they still operating as a business?

Fruits were good and setup was ok… OVERPRICED

Im so happy all of you had wonderful reviews unfortunately my story is somewhat of a HORROR story, my husband preordered for Valentines day and still yet have failed to recieve anything when I called and spoketo Ms Kimberly Tromba store mgr she was rude impolite and disrespectful and was laughing at the fact I told her we still hadnt recieve the pckg … she even went as far as to give #‘s that were working even after I told her these are non wking #s so wonderful that these great servicing ppl are quick to take your money and not deliver at least on the day they should be … special moments are so precious and are so quick and its only in that moment you can never get them back… I expected better at the very least customer service at least be a lil compassionate… NEVER EVER AGAIN!!!

DO NOT ORDER FROM THIS LOCATION!!!
My fiancé planned on surprising me for my birthday with the Birthday Bouquet, balloon, and teddy bear arrangement. He ordered directly with the manager Kimberly and asked to have it delivered to my work on my birthday after 5pm (when I get in). Not only did they deliver the arrangement almost 6hours earlier than requested, when I wasn’t even there, but the delivery man called ME to ask me for directions and spoiled the surprise! Let me point out that my work is only blocks away from the store! The address, although correct on the receipt, was incorrectly identified by the delivery man when asking me directions. When I got to work, the arrangement was warm and full of condensation, as there was no fridge to hold it. They also spelled my name wrong AND forgot to include the teddy bear my fiancé paid for! After calming down my now irate fiancé on my birthday, I called the store and spoke with the manager who was very willing to refund the full amount, but was condescending throughout. My fiancé who called shortly after also felt she was condescending and in a rush to get off the phone. When I went the next day to collect the refund, KIMBERLY the Manager, demonstrated her extremely poor customer service skills. She walked away from me into the back room while I was mid-​sentence and calmly speaking with her. She said I was being «ridiculous» and stated they «do not make timed deliveries» which I find strange considering the items they deliver are perishable. I stated calmly that she should have informed my fiancé of the same when he made the order and she curtly stated, «well he should have told us it would spoil the surprise if we called you.» Considering the nature of their business and the fact that it was clearly my birthday as indicated by the balloon, I think logic states it would likely be a surprise. At this point I told her let’s stop conversing and just give me my refund so I can leave and to provide me the number for the corporate office. What baffles me is that she gave the impression as though WE were at fault when not only was the order 6hours too early, but the order was wrong as the teddy bear was excluded, my name was misspelled, the address was incorrectly given to the delivery man, and very simply my fiancé should have been called as his number was clearly indicated on the receipt, rather than call me and spoil the surprise. She also made no apology until I pointed that out to her, at which point she gave me a condescending apology. My friend who came with me was in absolute shock at how this woman was representing an otherwise great company. Needless to say, I called corporate and I hope she goes out of business.

I ordered from this location for my dad’s Father’s day gift. The service was was amazing. I called to see if I could special order the Hearts and Berries in a soccer ball container on account of my dad’s diet (he can’t have melons) and they helped me make it happen. Then, today– the day of pick up– I had to switch to delivery because my pick up person is sick (I’m in San Francisco). No problem! The girl on the phone was so pleasant and helpful. I feel very confident that the order will be perfect when it arrives at my dad’s door step. I will be ordering from here again for my next edible gift!

We ordered one from the website (
) for a colleague who recently was at a hospital. Their fruit designs were various, and nice. You will get to choose many different options. For example, you can choose which fruit should be dipped into chocolate. This location was our pickup location, and later they called us and said the fruits were not fresh, so they would send another one. How kind are they!(actually the strawberries were not fresh.) So we could visit the colleague with the fresh fruit basket, and we got to eat the previous one at the office. :)
I will order from them again next time if I have another chance. :)