Duane Reade

I went to this location today with an item to exhange.
This was early in the morning. The most professional and courteous employee named Ramona helped. She Was At THE Photo Register. I was really impressed by this treatment. Sometimes I’m in Duane Reade several times a week so it really helps when there are employees who treat me as a valued customer. Thank you

Uploaded photos online, selected ready by 7PM option, showed up at 9:15PM and they hadn’t started. Had to wait an hour and 45mins to get my prints, after being told they would be done in 30 minutes. When I came back the 2^nd time, the manager tried to explain that because they only have a photo tech in the mornings and the rest of them have other things to do, I should understand and not be disgruntled that they didn’t hold up their end of the service. If you’re going to promise 1-​hour service put a process in place where the queue is checked every 30 minutes! The discount the manager gave, while nice, doesn’t come close to compensating me for my time. If I didn’t need it for tomorrow, I would have taken my business elsewhere! If you can’t support a 24-​hour service, stop over promising and SHUT IT DOWN.

Horrible customer service — waited on a long line and realized I picked up the incorrect item. The salesclerk wouldn’t allow me to pick up the other item to do an even exchange without me waiting on long line again so they lost my business. I walked to Rite Aid and bought the item there.
It disgusts me that they have such poor customer service at their counters.

This drug store has a convenient location, but that’s about it. The counter people are half asleep except when asking if you have a Duane Reade card. The shelves are left unstocked, and baskets are in the way of customers. .Please clean up and re order my Raw Coconut Water. it’s the first unprocessed beverage I have seen in this place!

Quick and to the point, I went in for cold medicine. The store was nice kept and well organized. That’s always a plus. I hate a messy pharmacy.
The prices seemed reasonable. A great counter deal was the $ 2 wall calendar of puppies I snagged for my office. It was a great find and they had so many other options. I love only paying $ 2 for something like the. Makes the ten dollars I spent on cold medicine less tragic.
Another good deal was the dollar I paid for a tissue box. Duane Reade brand, which I hope is soft but for a dollar I am willing to take the chance.
Always a good day when you catch great bargains at Duane Reade. Definitely happy about that!

I like this store a lot, and when I’m in the area like to stop in. Also my 92 year old mom lives on Station Square and shops at Duane Reade as well. They are well stocked, the place is clean and I notice some very friendly cashiers — who remember me, and are quite nice. But I also want to take a moment and commend Pat, one of the employees at this 71^st Avenue DR. For her gracious, elder-​friendly manner — she deserves a gold star. My mother, with early stage dementia, can still get out and about, but sometimes ‘shops without a list’.losing her train of thought when she gets to the aisles. Pat will greet her, they walk through the store together, and soon mom will say, «Oh, now I remember! I need cat food, a roll of paper towels and some yogurt!» Pat routinely assists other senior shoppers (there is a big elderly population in this Forest Hills nabe). She is always caring, helpful, treating these neighbors with special respect and kindness. Kudos to a wonderful employee! And a pretty cool store!

This drug store has a vast array of choices in all the items they carry. One of the things I like about them. Not just one or two brands to choose from. They are also open 24 hours. Not many drug stores in the area are open late. In the back they have a large selection of frozen foods (pizza, microwave meals), and fresh fruits like bananas, apples, and lemons. So its not just a drug store since it carries a few items to save you during late night last minute need. I have always found that stock is available. Cant say the same for competitors like rite aid in the area. The shelfs are also neatly kept that provide a good shopping experience. There are always customer service representative available and happily assist with any questions. Drug pickup is only a 20 minute wait. Vs other places that ask you to return in over an hr. I also always find my soar throat medicine here where other drugs stores dont carry it. The only downside is that parking is difficult.

This is your average Duane Reade. The place is clean and open 24 hours. Make sure you have your rewards card to get the deals. If you don’t they will provide you one on the spot. Given the location, the lines are surprisingly not that long.

Worst pharmacy EVER. I get scripts filled near my office now, 15 minute wait. At this Duane Reade you have to either wait 2 days or they just told me they have to ORDER A COMMON PAIN MEDICATION. So I could not get pain script filled that I needed. ALWAYS LINES at registers they don’t have enough cashiers for peak times; they don’t reorder or they keep moving things; they never have what you need like Tylenol or Nasacort– they told me all Nasacort pkgs were STOLEN. WORST EVER CANT WAIT TILL CVS OPENS ACROSS STREET.

I feel like this location, after it’s renovation, if very sterile looking — but clean.
They often move around the aisles so this will never be a place where you are familiar with and can run in real quick for something.
The lines move at a snails pace. I went to pick up photos at 6:30p and waited on what I thought was the photo line. When I got to the counter 10 min later, I was told I had to go to the back of the regular line. I went to speak to a manager who said after 7p it becomes one line… but it was 6:30p…
On a good note, if you order Holiday photos cards from here, the paper they use (as of Dec 2013) is blank on the back so you can write on it. My friend went to a Duane Reade in Long Island and his had the photo paper company printed all over the back so he would not write on it.

Its not a drive through location its a location that is conveniently located near me so i go here when i can. I can remember when this location was a movie theater. Its okay for my needs, service can be slow at times for a corporate run drug chain. But they have what i need at times. So its better than most and I’m glad they modernized it like the Manhattan locations.

What’s there to say? I work in the area so I’m popping in and out of here all the time for things. It’s one of the newly renovated Duane Reades so there’s a decent food department here now. The staff is… well…adequate. Although there’s one fellow at the register who always makes the nicest small talk. Gotta love that.

24 Hour Duane Reade and it’s usually a life saver when we find ourselves down this way late at night.
Store is well stocked and usually kept pretty neat. The only negatives are the under staffing that usually results in long lines, and a lot of weird people and rude older people (old people tend to be rude regardless, especially in Forest Hills) who seem to frequent this store.
Though that could be because I usually find myself here near midnight.
To quote Whodini: «The Freaks Come Out at Night…»

I absolutely love Duane Reade, but this one in particular isn’t one of my favorites. I would rather walk another block to the Rite Aide.

You need beer, fruits, snacks and pharmaceutical items? This is the place for you! I agree the lines tend to be long but they have everything you need here and if its late and you need something you can just come here and get it! I don’t think there are that many 24/​hour pharmacies in the area.

the good: it’s 24 hours. it’s bright. it’s clean. it has that «future spaceship» look that chain pharmacies are moving towards. the cashiers are friendly, even at odd hours of the day.
the bad: no self-​checkout machines?! come on! CVS has had them forever!
the ugly: the lines due to the lack of self-​checkout machines. DO NOT WANT.

Newly renovated. This Duane Reade looks much better than before inside and out. Everything looks much more clearer and a lot more spacious. The biggest thing I dislike about this Duane Reade is their customer service. The don’t know anything about anything and the lines here moves super slow. There must of been at least 10 – 15 people on line with only one open register. The store manager was just standing there looking at the line. Dude didn’t even bother opening up another register or calling for help. On the plus side, it is open 24 hours and I like the location. 71^st Continental Ave and Austin St is practically empty in the middle of the night so finding parking is a real piece of cake.

Just your typical run of your mill drug store except this place has super long lines and very unhelpful snide people working behind the prescription area.
I have been here a few times and when I ask for help I’m just told where to look and not actually helped with finding the item I am searching for. I’m sorry but I know how to read and only ask for help when the actual item is truly eluding me like a very frustrating game of hide and go seek but with swollen eyes and allergy Meds.
Austin street is a very busy place but when you get online there seems to be no sense of urgency to quickly get thru the line so grab a drink and be prepared to be there for a while.
Lastly for a store that seems to be packed with items. I find it very difficult for them to ever have anything I’m looking for.
There are way to many options nearby to stick with here. Knowing me however I will be right back here next week searching for aspirin in the toy isle.

While home nursing sinusitis, my last contact with the outside, real world before being cooped up was Duane Reade. Everything you need, Duane Reade, or so the marketing jingle goes.
I need tissues. Duane Reade had tissues. I needed cough drops. Check. I need reasonably priced but surprisingly tasty Pepperidge Farm clone cookies? Enter DR’s Delish line.
This particular location benefits from close proximity to the subway and features the always enthusiastic stylings of a Mr. Reynold. If you visit this site you’ll hear his friendly voice announcing you to «Come on down!» He seems downright passionate about what he does and the speed he brings greatly helps any checkout line backups. The rest of the staff provides average enthusiasm but Reynold, you take customer service to a new level.
Rite-​Aide is across the street but Rite-​Aide does not offer the DR rewards card that results in my receiving $ 5 coupons.
My dealings with the pharmacy have also been generally positive. I once had insurance issues with coverage for a certain purple pill and the onsite pharmacist was able to work with my doctor and find a suitable alternative.
Oh, and they also sell huge tubs of snacks that seem as if my hand would become lost in a sea of cheesy, salty goodness.
I’m sorry, Dominican Republic, but I think of somewhere on 71^st Continental when I hear talk of «the DR».

Long bread lines nearly all day: morning, afternoon, evening. I would come here often as having to live in this area in a past life of adult times. Every check-​out counter is cluttered with merchandise as there is no space for customers to set down their selection for purchase.
The service is somewhat inattentive. This location sits in the heart of a busy intersection of Forest Hills’s business district, near «Boulevard of Death.»