Bess Salon And Spa

I usually have a pretty normal experience at this salon but lately I have experienced some rudeness from the staff
Today I walked in around 1pm and asked if can fix a nail that broke three days after they glued it and did a gel manicure
Charlene basically told me that they were too busy to do it and that I should come back to tomorrow even after I suggested that I can come any time later that day.
Even after I explained that I was traveling for work the next morning they still did not try to accommodate me, even though the damage to my nail occurred as a result from their service.

So I really wanted to give this place a try as they are one of the only 3 nail salons in the entire city that does nexgen nails. I had gotten them done before and absolutely loved them so I thought, hey why not try this place that’s closer to home?. Big mistake.
I’d read all the horrid reviews for this place but still, for SOME reason, decided to try it any way. Again, BIG MISTAKE. First, the owner? MONEY HUNGRY and hasty. She did a rush job on my nexgen nails and they literally have NO shape to them what so ever. They are large and clunky looking globs on my finger nails. Then after asking her to shape them she said they didn’t need to. Wha… Forget it. Then she cut my cuticles so deep that they peeled like bananas the very next day. Literally large pieces of skin coming down my fingers.
Then to the money hungry part. She finishes my nails and gives me the total she quoted in the beginning then adds an extra $ 5 on to it. I boldly asked her, what the extra $ 5 is for and she says «oh it’s the taxes, the government wants you to pay taxes». I said «ma’am, $ 5 is not 8.875% of that total ma’am».
I placed the cash on her table for the total she quoted me when I walked in and left. Lady you have lost every single ounce of your mind. I pray that she finds those pieces of her mind before she goes out of business. I will never set foot, contemplate or consider EVER visiting this place of business again.

So I’ve waiting sometime before writing a review to see if anything that I read from the other reviewers with bad experiences was something I would encounter here.
As you can see from the rating I gave them I have nothing but really good experiences at this nail salon. It’s exactly the type of salon I had been hoping for in my new neighborhood. I am not originally from queens so since moving here I’ve been having a hard time trying to find a place I would feel comfortable at with the quality in service I enjoy from a salon.
I have had different girls do my weekly pedicure and manicures even the owner. I will honestly tell you that from all the many places I have gotten manicures and pedicures and not just different boroughs but states I’ve lived in this place is amongst the best in quality. They really are detailed and focused on the job they are doing, you can really tell the owner takes charge and is about customer care. She’s extremely attentive of how her employees are working or interacting with customers to ensure there is no miscommunication and that the customer is satisfied.
I have observed on many occasions how she is very attentive to her staff and their work being done as well as to the customers. I find they are all friendly and very polite. They don’t rush jobs to take another customer from what I have observed. The manicures are always perfect and last me the week or more. The polish they use are good I usually stick with OPI but have used other ones they have without a problem. The nail technicians are very detailed to the cuticles n shaping of nails and they are respectful of your time.
I personally have never observed any talking amongst themselves of customers because they are too busy working. The place is very clean and the air quality is very good for a salon. I noticed they have a very expensive air filter in the salon which is a plus that they care enough to invest in one so expensive and huge. They are a bit pricey I would agree but the quality of the work, products, services and the environment are worth the extra few dollars. I’ve personally never had a long wait and I never make appointments. It’s never crowded where you can’t get serviced in time. The hours are great open super late which surprised me but it’s so good no to have to rush to get there. They take credit cards but tip needs to be cash like in most salons.
There was one time when the owner even got up to apologize to me for a wait that was only 6 minutes which I thought was very considerate. They have a special on pedi n mani Monday thru Thursday of 20% off service. They do give shoulder massage while you dry as well.
I would definitely recommend this salon to anyone looking for quality in nail care n service.

DO NOT GO TO THIS SALON! They are VERY unprofessional. The owner (Charlene) has no idea I speak Chinese and the things she says to her workers about her customers that are sitting right there is disgusting. She is loud and rude! NONE of her workers speak English enough that they understand your request. The owner is ONLY interested in making a dollar!!! They do a horrible job on your nails and rush through the service. EVERYTIME I have made an appointment I am NEVER taken on time. The owner keeps booking people and she doesn’t care if she makes you wait. The salon has received violations and tickets for having a dirty salon and using instruments that are against the law. The owner has an attitude when her workers are not working fast enough and tells them in Chinese to hurry and stop wasting time on one customer. There are too many other salons in the area to waste your money and time at Bess.

If you are looking for the best nail salon in Forest Hills, you’ve found it. Don’t waste your time with other places — Charlene is awesome and she runs a great place. Staff is very nice and friendly. Facility is VERY CLEAN. Overall — this has got to be the most professionally run — one of a kind — Nail Salons in Queens. Excellent and reasonably priced massage downstairs. Tables are awesome!

I like this place– it’s simple, clean, and there are no frills. I pay extra $$ to get the Bio-​gel and it’s worth every penny. my nails last 3 – 4 weeks before I go back again. they don’t chip and at the end my own nails grow out stronger. I have no qualms about this place– it’s great and there never any issues– at least not with me.

I’ve recently changed nail salons and found Charlene at Bess Nails. As an owner, she is good at what she does. She is clean, takes her time and always a good outcome. I get the Nexgen gel powder. Usually last me 2 weeks when done elsewere… however I am able to pull off 3 weeks if I wanted to when she does them. Overall, recommend this nail salon

My technician was Anna. A very sweet, shy, young girl who did an excellent job with my gel manicure and spa pedicure. I requested a more modern nail shape with gentle cuticle removal and she nailed it! lol. Pun intended. The salon does not carry trendy matte or metallic colors but does offer a decent range of gel colors. The negatives: prices are a bit high for queens salon and there was an awkward moment when I told owner to add 12 percent to cc for Anna’s tip. The owner’s response was off putting and loud and made me feel a bit uncomfortable. Thus, I am satisfied with my result but did not love the customer service.

Great service! I come here when I need some help being fancy and they do not disappoint! I got a French tip mani and pedi yesterday for a wedding and loved how it turned out.

They have great Mon — Thur specials such as 20% off on regular Manis and Pedis. So you can get a pedi for $ 15! The place is clean and comfortable. The reason why I can’t give a higher rating is that the service is inconsistent sometimes and polish doesn’t last as long as I would like. Usually a regular pedi or gel starts chipping in about a week. The owner (I think) does a really nice job with Bio Gel /​Cal Gel and can do great airbrushed french tips. So a bio gel mani with airbrushed french tips comes out to be about $ 45. I know the product isn’t cheap but I wish they had more colors to choose from especially if you are looking for something other than traditional colors for bio gel. But usually you can get a walk in service and the hours of operation or long.

This is the best salon in Forest Hills! It was very busy for a Labor Day, but I was given the attention I deserved. Sharleen did my nails, which turned out flawless. I did the color powder gel. It’s best to come with an appointment because they are very popular and busy. I can’t wait to go back! This is my salon from now on.
–Inna

Don’t even deserve one star they are very clean but very rude and not welcoming
I came in for a polish fix had to redo my whole polish and the girl basically forced me to tip and then looked at me like I was crazy to pay with card like I understand but u don’t have to treat me bad because I didn’t get a full pedicure
Every customer should be treated right regardless of the service there getting
I have came here once and got a spa pedicure doesn’t matter wat service there extremely rude
Will never come here again
I don’t not recommend
Especially if ur looking for someone to care about wat u want they don’t care oh but u need to tip

I’ve been coming here for a couple of years now since it’s very close by. When I first came here, I was not too impressed with the customer service. I thought that the staff were a bit rude and the mani/​pedi was really hit or miss.
I avoided this place for like a year and then came here because I was in a rush one time, only to find a lot of new workers and an improved attitude! My manicurist did a great job, so I kept coming back.
Fast forward to now and I’m a regular here! Happy to say that I really haven’t had a bad experience in the last year and look forward to my mani/​pedis. Anna is my favorite. She’s very gentle, takes her time and does a wonderful job painting your nails. I’m very picky about that!
They also have a newly renovated space for massages and I’m excited to try it out in the future.
Way to turn the business around!
And btw… they recently changed their name to Bess Nail Salon and Spa from Isis Nails :) I’m sure I don’t have to explain why. The owner is very attentive to her customers’ comments and it shows!

Isis just recently changed their name but it is still the best!
I come from Long Island to get the best Pedicure in NYC! They really know how to shape nails and the paint job is always even and quick.

What’s does a girl need to do to find one solid nail place?
I recently moved to Forest Hills and I’ve gone to Isis a total of 5 times but am NEVER EVER returning again.
The first couple of times were okay. The place is clean and Charlene the owner does a decent gel manicure with precise filing and shaping that lasted me 2+ weeks at a time. However, she chooses to file the sides of my nails after polishing to separate my skin from the nail because she gets polish in between and when she does this, she files away some polish which I was never crazy about. I told her about this and she said this is normal. She completely freaked out on me. And that’s normal for her and Isis. Their attitude is DISGUSTING. They are constantly talking about their clients and everyone knows it.
Anyway, I sucked it up and figured it’s the best I could get in the area because, besides these negatives, I really did like it here. Would have given it 3 stars.
Well the last time I went she CUT MY SKIN and made me BLEED! Then proceeded to buff my nail, and my cut! UGH!!! I vowed I wouldn’t go back but then yesterday I made an appointment and when I walked in, she denied to take me!!! I actually apologized for the fact that she hates me. I’m sorry I ask for decent service and a nice attitude. I went to PRETTY WOMAN NAILS ON 67^th AVE who is a bit out of the way but provided excellent service!

Love this places I do my nails here all the time.
Spa pedi gel meni, it’s amazing
There super nice and pricing is good too

I live in Forest Hills and have tried every nail salon at least once on QB if it is walking distance from my apt. Isis is by far the cleanest and best. There are no dust bunnies on the floor, things growing in the pedi tubs and it smells nice. Take a gander at other places next time. You will be surprised at what you see when you take your eyes off your phone. The ladies are nice. The owner (I assume she is) is fluent in English and is actually pretty hysterical. If you want to chat; she will oblige. If not, it’s cool.
10% off on weekdays… nice spa pedis choices with 15 min massages instead of 10 and the polish selection is on point.

This place is the best nail salon I have ever been to in queens, it’s so clean and smells good inside! The bathroom looks nice, they have a massage room downstairs, and all the girls are very good at what they do, also Charlene (the owner) is the best she’s been experienced for a very long time, she is specialized in Bio Gel… Which I prefer for my nails it lasts way longer than regular gel, and your actual nails grow and become stronger.
Everybody that had something negative to say about this place is probably because they are cheap and don’t give no tip… Come on ladies… Stop being cheap you get what you pay for…

been there once. I like to give people a chance. I also when I go do not say what I want from the technician. if the person is professional the service will be flawless.
I had a spa — pedicure. $ 40 that includes massage from knee down.
First — nails were cut wrong at angle, different lengths and corners were left sharp.
I asked the polish to be applied on tip of nails because I do not like to see the white of the nail — it was done to ONE FOOT ONLY.
THE MASSAGE…(.FOOT RUB should be named. to perform massage you must have NYS license) was of no significance.
Three days after I had to go to another spa to fix my sharp corners that were already digging into my toes… well…
I hope it happened to me only and other ladies and gent6s are happy with the place.
As for me… neahhhh… I tried it ONCE

I come here every week. I love the options for the pedicures… I always get the lemon spa; which includes a 15 min foot/​leg massage. Gasp* I’m a sucker for massages. All the ladies are pretty quick & friendly.
Downstairs they have a private room for massages. It’s like a little spa but for cheap (compared to other places) they do everything from deep tissue to hot rocks. Amazing!!! If you don’t want to go down stairs than no worries, there’s massages chairs upstairs. Perfect when your waiting for your nails to dry.
My fiancé and I come here all the time. It’s close to home and during the week it’s easy to walk right in without a wait. I believe for a 1 hr massage is about $ 37, paid in cash. I always tip. If you feel their being to rough, just tell them!
If I could give them 6 stars I would. Amazing, amazing, amazing. (Only down fall for their business if they don’t do acrylic nails)