PetSmart

worst fucking pet store. no one shop here managers are all fucking idiots that say oh i get paid by the hour. reporting this place to corprate

This review is for the Pet Hotel. The staff is amazing! They treat our pup so well and always give a full detailed report. We take our dog Monday thru Friday for Doggie Day Camp. It’s so nice to drop him off and know he is safe and getting socialized while we are at work. Our dog has never had any problem while staying at the Pet Hotel. I highly recommend the pet hotel for any of your pet sitting needs. The staff will treat your fur family like their own.

So after taking my Dog to PetSmart for Day Camp for over a year and them knowing how much energy she has they blame her for getting bit. REALLY!!! So because I have a 2 year old BOXER who has high energy and loves to be in your face, it’s ALL her fault she was bit in the back of the leg after she was walking away. I don’t think so. It states on their website that this is a safe environment for dogs with a trained staff. So the guy tells my husband that he saw the whole thing. So if you saw it why didn’t you stop it before it got that far. My baby was hurt and there was so sympathy on their part at all… It was all blamed on my dog and that she got was she deserved. We spent over 160 dollars at the Vet last night and I think the Dog’s owners should pay for half. In my mind both dogs were at fault but this is PetSmart were talking about. They will not take responsibility for the staff not providing a safe environment for my puppy to play. Needless to say my dog will NOT be back and we will find somewhere else for her to go that can handle her energy.

Store Managment should be trained or replaced.
Customer service is the worst of any Pets smart I have ever attended in over a decade.
The female store manager does not listen to customers questions. Instead of listening she interrupts. When you ask her to stop interrupting and focus on the question she does not answer the direct questions asked and instead talks about a different topic not relevant to the direct question asked.
It’s better to hire intelligent people who can serve your client demographic for the region.
She should not be the face for this location.
Taking my business online. Another win for Amazon.

The best groomer left. Better to just groom your dog yourself now. Absolute joke. I have been taking my dog here regularly. This time they apparently stressed my dog out so much she could not be groomed at all. I don’t know whether the general manager changed at this location or what but this store is unbelievable, especially for a chain store. Does a district manager ever come by and review the employees, their knowledge, stock, grooming shop? I can’t comment on the vet service because I have never tried them, but I would not take a chance based on the continued decline of this store.

I’d like to say that this place is all around good, but
There is usually someone around in most departments to help you in a moment’s notice. If you need prompt help in the fish department though you might wait a while. More times then not I have to go up to the cashier and ask for someone to come over and help me. Once they are there I get a pleasant person to help me, its just the head ache of waiting to begin with.

We took our dog here to be groomed about a week ago and I was rushed picking him up so didn’t notice until we were in the car halfway home that it looked as if NOTHING had been done to him! He was still dirty and smelly! I decided to just brush it off and instead of going on a rant just try a new place next time, HOWEVER the days following his visit here he began itching and yup he got fleas! Somehow he goes in to be groomed and ends up leaving with fleas instead. Thanks a lot PetSmart!

I will NEVER go to get my dog groomed at the Foothill Ranch Petsmart again. Biggest mistake ever. My dog had beautiful long hair that tends to get quite matted. The unknowledgeable staff at the grooming center told me she had to be completely shaved. I have had this dog for 12 years and she has been far more matted than this time– and I have never had anyone suggest this. When I relayed that to my groomer and basically said, «Never mind, I will pick her up» he informed me that he had ALREADY started shaving her. It will take at least one year for her to get back to her normal length and she looks like a shaved rat right now. Poor thing. Plus, she doesn’t even smell clean. DON’T GO HERE.

Very awesome service. Always friendly! Diana takes very good care of the green cheek conure in the front cage. The bird is very hand friendly and loveable. You could tell Diana loves her job and does and great job at taking care of the animals.

What an absolute joke. Purchased a gift card at the register got home and realized the gift card was not in the bag. Went back to speak to a manager and they said they wouldnt do anything to fix the issues as we didnt have PROOF that we were never given the receipt. Talk about frustrated. WOW!

The quality of this place has gone extremely downhill in the past years. I second other petshotel reviews. Please DON’T take your fur babies here.
My pet was sick, but I was not notified and neither was my agent. The agent is the person listed on the contract to be notified if something goes wrong. I was not made aware of a problem. Imagine what that would be like if it would have been a critical situation. Care was provided to my pet without so much as an attempt to contact my agent, the authorized person to act.
If you care to know how your baby is doing and want to feel they’re safe, take them elsewhere. Paws pet resort is down the street and has better reviews.
I hope this protects other fur babies from this hotel.

This review is for the PET HOTEL portion of the store. I can’t comment on the other parts of the store.
DO NOT leave your fur baby here for an extended period of time!!! Last month was the 2^nd time I have used the facility and I will NEVER go back. The first time was for a shorter stay and she was with a friend so it wasn’t so bad. First off, we almost missed the drop off time because the employee quoted us the wrong time. That started the ball rolling with what I should have known would be a bad time. My baby lost 7 lbs while there! She was so stressed out she wasn’t eating well. We would call (while we were in country) to check on our baby daily and they threatened taking her to the vet every few days because she wasn’t going number 2. First off, if she isn’t eating, she isn’t going to go number 2! Duh! The vet would have just stressed her out even more! Also, they do not take the dogs outside AT ALL. Not even for potty! They take them on «walks» in that tiny play room and the dogs are supposed to void in there! My dog NEVER goes potty inside so that was probably off putting for her as well. i didn’t realize this when I signed her up. I assumed they had a grassy area outside the store. I guess I should never assume. Also, they charge $ 2.00 each time they have to give a med– I get that. They charged me every day (15 days) even though they only gave her pills 3 days. After calling 3 times to speak to someone about this they told me that they have to assess her, that’s why they charge. Well the charge is for med. administration– so they just want to make more money. All she needed was for someone to watch her walk to check for limping. Real tough, right? I am so unhappy with the whole experience of this place I will NEVER go back there. Ever. There were a couple male employees that were very nice, one being the manager, but those couple are not enough to change my review. DO NOT leave your loved one there overnight. Awful!

Took my dog to her first grooming ever today!
Daisy @ the grooming department did such an AMAZING job on my girl Bluez!!! Thank you so much!!! She looks and smells great! I highly recommend using the groomers in training (:
Not only did I receive amazing service but I got $ 10 off and gave new upcoming groomers experience they needed! Thank you Petsmart!!!

I’ve been coming to this location for dog food for awhile. I’ve been a PetSmart customer for at least 10 years. But today I was totally turned off. Since I was already in the store shopping with my dog Lola, I figured why not get her groomed. I walked over to that section of the store. This was last min and I didn’t have an appointment. Before I entered I glanced over and noticed a sign that said something to the point of «Walk ins Welcomed» I was like cool! Done and done. Well, I entered the grooming area and there were only 2 dogs there. Before I even had a chance to ask or say anything this rude girl blurted out «do u have an appointment?» I said «no but…» Before I even had the chance to finish she rudely interrupted me and said «well, it’s Sunday we’re way too full, you should of made an appointment but u can come back tomorrow?» I paused (a million rude thoughts entered my head and I usually shoot back with something harsher) but decided to not get too nasty (just this one time) so I said «nah, I won’t be back, ever» I walked out, went down the street to Petco who was also way busier than them BUT they took Lola in with no attitude or questions asked. Oh, their services were actually $ 10 cheaper. THANKS PETSMART FOR INTRODUCING ME TO PETCO ANNNNND SAVING ME $ 10 (which I ultimately used to buy Lola some doggie treats)
See what happens when your employees treat people bad? They go to your competitors!

First time today…
They had a lot of bad review but I tried it since one of my friend recommend to me. Groomer Nama was Jordan she was so friendly and taking care of my dog. I love their service. Thank you

Review is for The Grooming Center…
Located in Foothill Ranch.
The girls are great!
Super friendly staff overall…
Facility is visibly clean.
On this day… our furry kids were groomed by groomer-​trainees — think ‘beauty school’, but for pets:-)
Admittedly, I was hesitant about this…
(All sorts of scenarios enter the mind O_​o)
Turns out I didn’t need to worry! The mutts were well-​taken care of by several groomers!
I actually think more time and precision were spent than usual.
The mutts look stylin’ and I feel good about supporting this ‘teaching process’.
They even gave $ 10 off for each grooming.
Yay! Win-​win!!!
*SIDE NOTE: Cat Adoption Center located here. Come check out these adorable felines!

I’m sad to see some of the bad reviews for this PetsHotel. I dropped my Border Collie off here for Daycamp. He normally goes to camp in Canoga Park, but because I moved I have to keep him here. The staff is fantastic. Very nice, everyone in the store says hello and acknowledges us. I love the culture in this store. Keep it up, guys!

I drop my dog off at the pet hotel atleast once a month. The staff is excellent here! They all know my dog’s name the second I walk through the door, everyone is friendly, polite, and professional. I know my dog is in good hands here.

Dropped off our old pug to the petsmart hotel in the morning to go on vacation, and as we were 3 hours away already received a call that we had to go get our dog because they can’t take care of it «because they’re afraid that something’s wrong with him». Because an old dog walking around in circles sometimes (which is common) is something so wrong that they can’t watch him… pretty sure they were just too lazy to have to take care of an older dog for a few days.
Had to drive all the way back from Vegas to pick up our dog so that we can place him in a REAL pet hotel where they will actually take care of your dog for you and not bow out because it’s not easy enough for them. Pure laziness.
And on top of the inconvenience of having to drive back 3 hours we were charged $ 18. What amazing customer service. Definitely do not recommend leaving your dogs here overnight.

This is yet another conveniently located branch located in Foothill Ranch in the heart of the shopping centers with tons of parking in their strip mall. We came here this past weekend to check out their selection of animals. My daughter always enjoys seeing the animals that they have for sale. This branch and the Aliso Viejo branch are my daughter’s preferred branches to shop at because of the variety of animals she can see versus the branch closest to us in Rancho Santa Margarita, which only carries fish, cats and reptiles. My daughter enjoys seeing the occasional pups, birds, hamsters, chinchillas, guinea pigs and mice that can be seen here as well.
Their stores are generally clean, with the exception of occasional scents of freshly marked dog urine outside in their parking lot, which understandably occurs. They are spacious with a large selection of inventory, although their prices can be on the higher end at times. Surprising for such a large chain. We try to remember to take advantage of their sales and stock up, especially on their Hill’s Prescription dog foods and Greenies pill pockets. Every bit helps. I’m not sure how their prices compare to our Vet’s prices, but it sure beats making an unnecessary trip all the way out to Yorba Linda to find out.