Kohl’s

Not a fan of this store. Not just Fontana, but all of them. I won’t give them my business anymore. The stores are too crowded with merchandise and messy. Their sales are a joke and a ripoff and returns are a headache. Good riddance!

Kohl’s online customer service might as well not even exist. I am having a problem with UPS delivery of order. UPS keeps changing the date and I think they have lost the package. I have contacted Kohl’s customer service and all they do is look up the tracking number and tell me the date is scheduled. Duh, I have done that. I need assistance with them contacting UPS and finding out why every night the date gets changed to the next day in their online tracking but the package never gets delivered. I have tried email and I get the same stupid response.

Bad experience here. Not helpful. I’ve always had good experiences with employees last year. This year, many of the employees are RUDE.
Amanda specifically at this time.
4pm. SO RUDE AND SARCASTIC, At the cash register.
She should not be working at the front. Many customers were unsatisfied. I saw with my own eyes.
She should be fired!!!
My mom asked her something in spanish, assuming that she spoke spanish because most cashiers are bilingual.
She wasn’t doing her job. She asked my mother to put in all these numbers that the employees are supposed to do.
She was so rude. A lady asked her a question and she also said «Don’t come here, go to home depot and do that. This is a clothing store only.» In a rude tone!
A cashier should be polite and helpful. Not rude and sarcastic.
So if you go to khols, don’t go to this one. You will not be pleased.
And if you go and see a girl named «Amanda» don’t go to her for any help. She will only make you frustrated.

This was my first time here at this store. It was a bit busy and messy. Employees were nice. Parking was good. I bought a few things but then when i got home some items were tagged with the wrong sizes. In general store is ok but not my fav to really shop at. Some things were on sale but I couldn’t find the sizes I needed …

The worst dot com experience. They’re unable to resolve an issue regarding delivery to wrong the address. I called and tried updating my address 10 – 15 minutes after the order was placed online. I had to deal with customer service that spoke broken English from their overseas call center. This is a direct quote from their site, «We may be able to make the following changes within 30 minutes from when you placed your order: Cancel your order.» I was not able to cancel my order, I couldn’t update my shipping address with Kohl’s, and I updated my shipping address with OnTrac as soon as I got the tracking number and they still screwed up. The payment was made using a Kohl’s credit card. I can’t do a chargeback, I didn’t receive my order, and now I’m obligated to pay for this since it’s tied to my credit report.
Thanks Kohl’s for nothing!

Kohls is a good store. However, I DO NOT like that they raise the prices in order to give you discounts off. And if you get the bonus bucks you have to come back to use them. The scratchers have an average of 15 percent off.
Shop till you drop.
Additionally, I love their return policy. They really don’t have one. Lol.

I’m giving 1 star because the sales people on the floor at least asked if I needed help. I went to customer service to ask how much available credit I had and I was told they do not have access to that information. Although this may be true, she didn’t greet me, she didn’t apologize and she could have said… let me get you the number… anything but turn away from someone as they’re standing there asking for help. I understand these ladies are young, but when you’re working customer service… you are there to assist the customers! Extremely disappointed!

Went in to correct some billing issues about Kohl’s cc. Employee Michael helped me out quickly by getting on the phone with the cc department. He straightened everything out for me and I was on my way. Quick and easy.

Never have problem here. Don’t always find what I’m looking for, but when I do it is as a great price. Staff always courteous and helpful. I work in retail and know they can be short handed and don’t mind waiting in a line like most. Ppl should not shop when they are in a rush in my opinion. As far as employees asking if I want to apply for credit, I don’t mind. it’s part of their job and is a requirement. I just say no! Store can be a mess at times, but it didn’t get that way on it’s own. It is usually because guests don’t put items back in the right spot, or wherever they feel… the associates can’t be behind those guests every 5 minutes, straightening up… I personally enjoy Kohl’s on the whole and shop there frequently…

By far the worst customer service I have ever had at Kohls the women tonight all had major attitudes and made me feel like I did something wrong for asking about prices of clothing that were either on the wrong rack or hanger and/​or missing pieces to the outfit and not marked the price it was suppose to be marked at. This was the first time in my 32 years on this earth that people who worked in customer service made me feel bad for trying to spend my hard earned money there!!! I will NEVER be back to this Kohls and I recommend you don’t either.

I had the upmost worst experience ever trying to exchange in store 2 clothing items I bought online. Staff had me going from register, to customer service (and while at CS I waited for 15 min hearing a manager and a staff member arguing with another kohls associate about discounts associates should receive .this was happening while several valuable customers were in line hearing the commotion between associates !!! So unprofessional. They have no consideration for their customers) back to register then to jewelry department. They had no idea what they were doing and I still couldn’t exchange my items in store. I am very upset and disappointed about the service and difficulty of the whole exchange process. I am going to think twice before ordering anything from kohls again and definitely warning friends and family about this process. And about not going to this particular store !!! Stay away (if I could give zero stars I would)

Here’s the email I sent to Kohls online customer service
On 9÷1÷2014, we walked into this store to use the kiosk. Unfortunately, the two kiosks were not working. We were told that they have been down for a while. We went to customer service and asked if they can help us place the order. This was the beginning of our nightmare. Store manager Michael made a phone call to
and he spoke with Anna (obnoxious). Anna transferred me to Mara (supervisor). This lady was rude, sounded incoherent at times and hung up on Michael simply because I said «I need a safe place so I can verify my address for you.» Michael took us into the office, made another call and this time he had the pleasure of speaking with Kae. While in the office, I was able to verify my info. When we got to the point where I needed to pay for the items, Kae refused to place the order. Her reason was «the card number you gave me did not match your name. It matches another name in your account.» I responded «I am the primary card holder. My daughter is a secondary card hold on m y acct. If I remember correctly, we have different card numbers and I do not know what her card number is because she has it.» Kae then said «well am not going to place that order. You need permission from your daughter before you can use her acct». Again, I said I am the primary card holder. This is my acct. I do not need anybody’s permission to use my own acct. I have my card with me and my daughter has her card with her. At this point the store manager, Michael came to the phone and pleaded with Kae to place this order because my full name is on my card and the numbers I gave to Kae matches the numbers on my card and Kae refused. Rather she told Michael to call the credit card office knowing that they were closed for the holiday. I requested to speak with a supervisor because I know that Kae did not know what she was talking about. That’s when Aeres came to the phone and said «I don’t know which screen Kae was looking at but I will place your order for you.» Aeres also had me verify my date of birth and last four digits of my SS number, which I did. It took forever for the system to generate an order number. When the order was finally processed one of the items we wanted was no longer available. Aeres said «you’re going to hate me but I might as well say it. One of the items you wanted is out of stock». Prior to Aeres saying this to me, I gave him the numbers to my merchandise credit card. Once he was no longer going to place the order he should have credited my KCG but of course he did not. I found out the following day that $ 46.09 was used which was the same exact total he gave me for the order that he never placed. Of course another battle I have to fight. NOTE: This whole mess took over ²¹⁄₂ hours and nothing was achieved.
On 9÷2÷2014 I tried to see if this mess can be remedied. While I was talking to Miguel from New Mexico (supervisor), he rudely said «Mam! There’s a note on the screen that says that you tried to place an order with your daughter’s card yesterday». If the item is out of stock there’s nothing we can do. THANKS KAE FOR THE FALSE ACCUSATION AND SHE ALSO HAD THE NERVE TO DOCUMENT THAT ON MY ACCT. Miguel rudely asked me to hang up the phone and call back maybe another call center might be able to help me. And that’s exactly what I did. How dare Kohl’s accuse me of something I did not do? When did my acct become my daughter’s acct. How dare you treat us like we are sub human? I filed a customer complaint last week and no one from Kohl’s has bordered to call or email me in reference to this ordeal. SHAME ON YOU KOHLS! Here’s what I have to deal with though, each time I have called Kohl’s, someone at the other end starts typing before they even get a chance to know why I called. I am placed on hold so the whole team can get together and figure out how to deal with this impersonator. The recorders are turned on and every word that comes out of mouth is scrutinized and documented. I am asked to repeat my responses over and over again. Is it really worth it I have asked myself since 9÷1÷2014?

I have very harsh feelings about Kohl’s. I only come here when they send me a free $ 10 gift card. I usually find decent quality, reasonably priced items here, but my issue is with the checkout lines. Middle of the day, very few customers, yet they always have a long, slooow line at checkout. Why? Let’s start with the fact they only have 1 – 2 cashiers. Second, once the customer gets up to the front, the barrage of ridiculous questions begin. «Are you a rewards member?» «Are you paying with your Kohl’s credit card?» «Do you have any coupons?» «Would you like to save more money today?» And my favorite…“Do you know you can save 20% right now by applying for a credit card?” «Oh you applied already and were denied? How about trying again right now?» COME ON PEOPLE! I need to get back to real life. Then they actually take a credit application right on the spot, I mean full name, SSN, address, phone number, email, and on and on. Then the next person, same thing! I am not waiting in line for ½ hour while you people take credit applications. Do that in the back of the store for crying out loud. Absolutely ridiculous! And don’t insult me with «You saved $ 110 today.» Come on, I bought two $ 20 shirts. They look like $ 20 shirts. You can pretend they are $ 75 shirts and I got some awesome deal, but that’s pretty insulting too. This place is a marketing nightmare for really dumb people. I may never be back, it’s really not worth the free $ 10.

This is the first poor review I have written on Unilocal but I am soooo frustrated with Kohl’s Online Customer Service. This is the complaint I sent in to Kohl’s…
«I have just spent the last 48 minutes on the phone with your Customer Service line. On order 12XXXX I ordered 2 sets of 4 placemats sku 95 024 357. I received 2 placemats. On order number 117XXXX I ordered 1 Gusto Bowl sku 88 176 190. The bowl arrived broken. I simply want the items shipped back out to me. I spent 38 minutes on the phone with a CSR who told me that I would need to call back in 8 days to replace my order. This was not my error it was yours. Why do I need to waste additional time to fix your error? I then asked for a supervisor „Carlos“ #6828 who stated that their policy was to issue a credit and then reorder the item. I would need to wait for the credit and then waste more of my time calling in all over again to reorder the items after 8 days. This is ridiculous! IT WAS NOT MY ERROR, IT WAS YOUR ERROR! I asked to speak with his boss and he said he was not available and would not give me a name or a number of his supervisor or of someone that I could call. I asked him if he was the top of the line as far as registering a complaint and he said yes, he was it. In an effort to resolve this I suggested to him „if this was your policy perhaps you could call me back in 8 days to replace the order so I didn’t have to go over everything again and waste my time with another new person“. In response he said „We don’t follow up with customers“. Again, IT WAS NOT MY ERROR, IT WAS YOUR ERROR! WHY WOULD YOU BE UNWILLING TO ASSIST ME BY FOLLOWING UP? I then told him that my next 48 minutes would be spent posting on facebook and registering a poor review with Unilocal unless he could help me. He said „Good for you, you do that.“. I was in the customer service field for many years and would NEVER have treated a customer in this fashion. Your company has shown the lowest level of customer service I have experienced and I will not be doing business with you again. I will be posting to facebook and issueing a poor review with both Unilocal and google reviews. I am extremely unhappy…»
I am very disappointed with this company and their extremely low level of customer service when they have made an error. I realize broken dishes happen and things are accidentally shorted but my expectation is that they would fix the problem immediately and apologize rather than be unhelpful and make things difficult for me. I wish I could rate them 0 stars. Beware, Kohl’s is a good deal… until you ask them to fix one of their mistakes… This was a complete waste of my time!

Excellent place out to come. Friendly staff and it’s always well organized just like the upland location off the 210 and Campus. Just stay away from the Ontario location. Come to this location instead or the upland one. Always always check or sign up for there email you will receive discounts. And sign up for the rewards program every $ 100 you get $ 5 back, not much but it’s something better than nothing

Embarrassingly bad service… Holy S! There’s like 2 people who work in this whole store… I called the main desk and still can’t get an associate to help me in the shoe dept…

Love that this place is always clean and always empty. Employees are friendly and very helpful. Kohl’s cash an coupons usually save me about 50%…which is always great. The only messy section is the toy section, but that’s the parents not keeping an eye on their kids.

We walked in looking for boots for my daughter. We encountered a girl putting items away. We asked her about the size we were looking for. She told us that it was not her dept but would try to help. She looked them up, searched the back twice, and found the boots that my daughter wanted. Alicia is an asset to a very large company. We left the store feeling like they had very good CUSTOMER SERVICE instead of hearing «we have not met out goal for credit cards» Over their speakers.

I love Kohl’s because you can always get amazing deals. For instance, today I spent over $ 25 dollars in children’s clothes and I had a $ 10 off coupon + 30% off coupon. If I didn’t know any better, I would’ve thought I robbed the store! This Kohl’s is okay but they can really improve on cleaning and straightening up the store along with keeping everything fully stocked.

I love Kohl’s…BUT NOT THIS ONE!!!
Every department was a wreck! I went in on a Saturday night, around 8pm, and there were no employees cleaning/​straightening the departments. It was a mad house, so to speak. The employees are NOT friendly and wouldn’t help with questions i had… said «That’s not my department!» OK-​see ya!
I’d rather drive to Upland/​Redlands Kohl’s.

I stopped in this Kohl’s a while back on my whirlwind tour of IE Kohl’s.
It’s a Kohl’s pretty much like any other, but I wanted to write a review for a specific concern I have: the Kohl’s is in a shopping centre with a bunch of other businesses that close pretty early, and the storefront faces inward to the shopping centre. So when I went at 8:30/9:00, there wasn’t anyone there except a few people shopping at Kohl’s.and the parking lot… with only one general way in and out, was creepy. Like even though I was with two friends, it seemed creepy.
So for those interested enough to read my reviews: I would be loathe (or extremely cautious) to go to this Kohl’s on off hours, especially alone or only with the kids.