Ultimate Back Store

The customer service at this store has been outstanding from the very first time I walked through the door! I am moved to write a review because yesterday they went above and beyond for me in exchanging and delivering my zero gravity chair. I recently had spinal surgery and was unable to drive to them to try a variation on the chair I had just purchased. David was incredibly understanding on the phone and at the end of their already long day, Gil and his associate made the extra effort to come to my house at 8pm to switch out my chair with one they had in stock. There have been so many other instances in the past 6 months (the duration of time since I ruptured my L4−5 disc) where they have helped me out with finding just the right back support for my car, the right pillow, the right knee support for the bed, the best office chair, lumbar support, etc. I really wish that more businesses gave outstanding customer service like they do. I am hoping to buy a new bed soon, and this is the only place I want to buy from!

This place is awesome! My first experience with the ultimate back store. Great customer service and lots of items to reduce back pain and strain. I’ll go back!

My boyfriend and I went to the Ultimate Back Store because he was looking for something to help alleviate his sciatica pain. We were helped by David who patiently took his time showing us around the store. I have to say, he is one of the most knowledgable salespersons I have ever encountered. You can tell that the owner (Gil) takes good care of his employee, as David told us he had originally come to the store as a customer and ended up working there after he was able to find a solution to his back problems. He put absolutely no pressure on us to buy anything, and even though it was obvious that my boyfriend was the one looking to make a purchase, he was more than willing to answer my questions and have me demo some of their higher end massage chairs. We walked out with a lumbar support pad, and after doing some comparison shopping online, my boyfriend went back and purchased an inversion table. Granted, you can find some better deals online or from Costco, but the store stands behind the quality of the products they sell, which more than makes up for the few extra dollars you might have to spend here. If you want an excellent customer service experience before and after your purchase, I highly recommend the Ultimate Back Store. You will not be dissapointed.

My husband & I went in to the Folsom store and met David. He was a tremendous help and very knowledgeable. We went in to try out the Ekorness Stressless chair, which is an amazing chair for those with or without back issues, and we bought a chair. We then turned our attention to the Tempur-​Pedic bed. David educated us but did not pressure us to buy either item. It was clear that David knows these products sell themselves given the chance!
Gil, the owner, is a true professional! He is very friendly, patient, gracious and customer service oriented. He understands the value in having happy customers and is willing to do whatever he can to gain a loyal customer. This was extremly evident by how accommodating he was with the delivery of our purchase!
But after our bed was delivered, I thought there was an issue with it and Gil promptly came to our house, (with his teenage son),“to see what he could do to make it right by us. What appeared to be «an issue» with our bed ended up being nothing… but Gil was graciously kind and remained only concerned with our satisfaction!
Gil, you have a customer for life, but what struck me most was the example of professionalism and graciousness you showed us… in the presence of your son! What a great example you are for that fine young man!
I would highly recommend doing business with The Ultimate Back Store in Folsom, as they are true professionals!
M & C Getchel
Cameron Park Ca

Wow! Gil is amazing! We bought our bed through these guys — Although the first one we didnt love, we did a comfort exchange for the next model up and its perfect! They handled the exchange so well —
It was one of the best shopping experiences!

WOW! What a great shopping experience the guy who was working there was super knowledgeable and helpful.

I just purchased a Deluxe Tempur Pedic bed from this store and was very impressed with the knowledgeable staff and excellent customer service. David really helps you find the right product that fits your needs and goes above and beyond to ensure it’s delivered and set up just right. I love this store!