McDonald’s

I have never written a review for a fast food place before, but after reading the reviews of the people who have an issue eating at Mcdonald’s, let’s start with the fact that you could go to this place pay pennies for your food and then have a problem with what you are getting, all of you who could rate this place anything less than 5 stars, should have your brain removed. Mcdonald’s is where you go when want really bad food and for that you pay a really low price, bad food for cheap price? You get what you pay for. 5 stars all the way. Yabba daba doooo!!!

So I understand customers are a pain. I work in retail so I get it, but if I just ordered a coffee and when it was handed to me it was cold, obviously I’m going to say something.
Yet when I did tell them, all the girl had to say was «it comes from a machine so I can’t control how warm it comes out».
I asked if she could just give me a new one or just add more coffee because it was cold and maybe it wasn’t fresh.
She then asks how long ago I ordered it when she literally just handed it to me a few minutes ago. Not only did she not do anything about it, but her attitude was horrible.
I’ve heard of bad customer service, but this is just bad.

Coming into mcdonalds I am not expecting too much when it comes to their customer service and/​or friendliness, however, at the least acknowledge your customers when they stand in line. I came in for a breakfast to-​go and I was somewhat in a rush, and it seems that they might have been short staff that morning (I am not sure!). I waited for my turn (third in line) and when it was my turn to order the cashier/​worker just walked away from the counter without even saying anything to me or the people waiting behind me. She helped bagging some food and clearly she was needed at a away from the front (she is the only cashier). I waited for the longest 4 – 5 minutes and still nothing. I looked at the rest of the people behind me that were clearly not happy as well shaking my head and decided to leave. I work as a Manager at a restaurant and if there is something that I really dislike is not to be acknowledge. I would have gladly waited 5 to 10 minutes if I had only been acknowledge. customers should always be acknowledge even if you are busy and can’t take their order at that very moment. Customers do not feel good when they are being ignored. Acknowledging goes a long way! !!!
There are other places I can buy breakfast if that happens. It seems that mcdonalds even for a fast food chain had lost what it used to be known for in the past which is service with a smile and good customer service.

Pro:
–newer indoor playland
— employee constantly cleaning floors and tables.
— cashier got my order perfect
— weekday lunch not busy at all inside
— bathroom OK, not dirty
Con:
— food saltier here than other McD’s
— food not hot when it was ready
Ok, but not the best McD branch. However, I’ll definitely continue coming if the playground continues to be clean

Just witnessed the manager YELLING at an Asian man, who dressed like a tourist, waiting for his fries. Yelling at people in English does not mean he still understands English.

It’s McDonalds. What do you expect? It’s right by the light rail stop off of Iron Point, so you seriously get a lot of people who get off to go to the Outlets and dirty the bathrooms. In ten visits, honestly, the bathroom has been a mess 7 or 8. The food is quick. By the time I got my drink, my order was called, so that’s a plus. Why their TV is set on business news, I have no clue

Horrible service, and food is always delivered wrong, I guess if I want it my way I have to go to burger king!

Worst McDonalds I’ve ever been to. For being a «Fast Food» place it was nothing to that. We came in today with a little group to come to find out they had closed the Playground section for party, not sure if that’s even allowed. Also, take into consideration that it is lunch time so the lobby is packed. So we were told we couldn’t sit in the play area, not to mention the complete unavailability of seating anywhere in the restaurant and the Manager had nothing to say to us or help us in anyway. So of course we left to take our business else where.

What can I say, it’s McDonald’s. It makes the kids happy and you know what to expect. This location has an indoor play structure, which is nice when it’s too hot, too cold, or too wet outside. They have good service, are polite and quick.

I don’t eat fast food but on a hot day, a Frappé is the
Beat remedy for this Valley heat. My husband loves
Them more than Starbucks frappacinno!

Worst customer service. 30 minutes to get 2 dollar menu hamburgers, a chicken sandwich, a small ice cold fry & 1 soda cup. When I asked if I could get hot fries I was looked at like I was crazy! The 3 other people ahead of me also waited 30 minutes for their food. No apology or free pie like the el dorado hills location does in such situations. Oh and the kicker there were maybe 2 cars that came through the drive thru. I worked for Burger King as a teen & even on grand opening day we didn’t do that bad!

Bland food that is an American icon served around the world. They do offer the best French fries in existence which may or may not actually include potatoes. The chicken nuggets brings all the kids to the yard. This location has a playground, but is by the outlets so lots of rif-​raf come here via light rail. Great place to take the kids while you choke down some cheap greasy eats and watch the kids play. The new smokehouse burgers/​grilled-​chicken is a decent offering that I’m sure will go off the menu at some point.

Clean but highly unorganized! Not a location to use if you are in a hurry. Not a place I recommend many better options in the area to use.

Great place to take the kids to when the weather is bad. Play area is large and kept pretty clean by the employees. Here on a school holiday so the place is crowded. Food… well it’s McDonalds. Kids love the happy meal!

Today, I came in and downloaded the McD app since they were advertising a free medium sandwich, with soft drink, and fries. I downloaded the app and asked where do I go to redeem that offer that they were advertising in front of their cashier. The cashier did not know at all how or where to go to redeem it on their iPhone app. One of the mangers in a blue shirt told me that «Yes, he will get a free medium meal with the app.» So the cashier rang me up for the meal I wanted, at the end a manager has to punch something into the cash register in order to redeem the offer. The manager just looked at me and had a «well… let me see your phone» look. I asked her where do I go to redeem my offer. She asked «What offer?» I responded with «The one you are advertising right here that says a free medium sandwich, with soft drink, and fries» when you download the McD app. She then told me you only get the ones that are offered to you on your app. I replied «So even though, it says RIGHT THERE that if I download the app and show you it, I would get my free meal.» She then replied «Yeah, I have to change that.»
False advertising. What a great McDonalds…
Oh and by the way. If you order a Large French Fries from here make sure you check it is actually a Large French Fries.

Seriously, I can’t believe I am providing a Unilocal review for a McDonald’s
We were at this store in mid December.
The outlets were busy with christmas shoppers, it was change over time between breakfast and normal menu, and there were about a dozen special needs kids that were doing their own ordering.
Watching the care, patience and compassion that the staff provided these kids, gave me goosebumps.
The service was amazing; although busy with a lot happening, the staff took it in their stride (I think the young girl that was the cashier was new — she just smiled and kept serving).
The store was exceptionally clean — inside and out.
I would never usually review a McDonalds — but this store just excelled!

You gotta love the Premium McWrap. It keeps me coming back. LONG, LONG, LONG wait through the drive thru though. That’s dissappointing.

It’s McDonald’s. My only comment is the sauce in the McChicken tasted weird.

Was running a bit late to work stopped by drive thru to grab a quick bite for breakfast. Ordered a sausage mcgriddle meal. As i left i opened the mcgriddle in my car and it was only egg and bacon. How do you forget condiments? I had to turn around which made me late to work. The second time i went, the cashier messed up my change and shorted me. Get some new workers. Its mcdonalds, how hard is your job?

Clean, friendly staff and a excellent play area. Parent’s and kiddos were fun because you get a lot of Folsom Outlet shoppers.
Will go back…